Shipping issues. Site said you ship on Monday and Wednesday. Ordered early Wednesday before Thanksgiving hoping it would get to destination by Saturday. Received notice that it was shipped on Monday... もっと見る
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レビュアーのコメントを見てみましょう
I love the selection of cheeses and how quickly I get my order. It arrives at my door hot weather, cold weather or any temperature in between totally cold and I know that it has been packed safely. Ex... もっと見る
Cheese is always safely packaged and shipped quickly. I've been ordering from here for a couple of years and order every couple of months and have been completely satisfied (even impressed) with the... もっと見る
I've had trouble finding my favorite cheese at local supermarkets, but the Cheese Lover shop carries it, so I ordered it while the weather was still cool. The cheese came in perfect condition and very... もっと見る
企業が回答しました
企業情報
当該企業による記述
Brought to you by people who love cheese, the Cheese Lover Shop is an e-commerce shop that brings you amazing cheese experiences. Our dedicated team is here to answer any questions you may have, while trying to give you the best shopping experience. From board classics, kits, subscription, e-gift cards, virtual classes and more, we have everything for your cheese needs!
連絡先
4.5
優良
648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always delicious and fresh items
Always delicious and fresh items, and always well packed!
2022年12月22日
cheeselovershop.com からの回答
Hi Sarah - thank you for your review and happy to get such positive feedback on all counts. Please share our site with friends and family. Happy New Year - Sebastien
cheeselovershop.com からの回答
Hi Kathy - thank you for your review and so pleased to see it was a very well appreciated gift :) Many thanks for trusting us with such responsibility, ultimately, food, always bring people together. Happy New Year - Sebastien
Amazed!
Amazed! Package was delivered on time during the holidays and I was very pleased with the products. Will definitely buy again.
2022年12月20日
cheeselovershop.com からの回答
Hi Pam,
thank you for taking the time to write a review and so pleased to see everything went to your expectations. Please share our site with friends and family. Happy New Year - Sebastien
Cheese lovers
We can’t say enough about how much we enjoy your cheese and cheese selections. This particular order was for dear friends in Massachusetts. Their package was packed and delivered with care. They were absolutely wowed. Thank you. You are our go to cheese store.
Happy Holidays
2022年12月21日
cheeselovershop.com からの回答
Mary Hi - thank you for taking the time to write a review and so pleased to read your feedback. Please share our site with friends and family. Happy Holidays - Sebastien
Amazing service and delivery, delicious cheese
Amazing service and delivery! Products are carefully packaged with freezer packs that arrived still fully frozen and the cheeses were nice and cold. They are delicious and I'm looking forward to serving them for the holidays.
2022年12月17日
cheeselovershop.com からの回答
Hi Michelle - thank you for taking the time to write a review and share your experience with our service. We are thrilled to hear all went to your expectations. Please share our site with friends and family! Happy Holidays - Sebastien
Awesome
The best brie bites ever! Packing is amazing. Will order more! Freebie cheese is well appreciated.
2022年12月5日
cheeselovershop.com からの回答
Hi Diana - thank you for taking the time to write a review about your experience with us. Truly appreciated the feedback. Please share our site with friends and family. Happy Holidays! Sebastien
The charcuterie was a gift
The charcuterie was a gift, our friends were very impressed. They said everything was delicious.
2022年12月12日
cheeselovershop.com からの回答
Hi Renee - thank you for taking the time to write a review and let us know about your experience. Always glad to hear you used our site to do a present, and your friends were not disappointed :) A feel good moment for all! Please share our site with friends and family. Happy Holidays - Sebastien
cheeselovershop.com からの回答
Hi Dave,
thank you for your review and happy to hear you are satisfied with our service. Please share our site with friends and family. Happy Holidays! Sebastien
Excellent packing
Excellent packing! However, I ordered Brie and had a coupon for a free cheese. Would have been nice if my freebie wasn't another Brie!
2022年12月13日
cheeselovershop.com からの回答
Hi Renee,
thank you for taking the time to write a review and sharing your experience. I have shared your feedback with the warehouse about the mystery cheese swap. Please share our site with friends and family. Happy Holidays! Sebastien
Great selection of cheeses.
Great selection of cheeses.
Packaging greatly maintain the freshness of the cheeses and everything is ready to eat!
2022年12月14日
自発的なレビュー
cheeselovershop.com からの回答
Hello Vincent,
Many thanks for taking the time to write a review and sharing your experience. Thrilled to see you loved everything :) Please share our site with friends and family. Happy Holidays! Sebastien
excellent service, shipment and products
Very quick shipment, excellent packaging, as well as great cheese!
2022年12月10日
cheeselovershop.com からの回答
Hi Don - thank you for taking the time to write a review and thrilled to see that we met your expectations. Please share our site with friends and family. Happy Holidays - Sebastien
Did not expect 40 pieces if cheese…
Did not expect 40 pieces if cheese dumped in a plastic garbage bag. No platter for the arrangements. Some vague directions. As a single man, i was looking for a complete setup so i could just give it to the people intended. This is my last purchase here. Thank you
2022年12月12日
cheeselovershop.com からの回答
Dear Michael - so very sorry to read your feedback. While we aim to have a 100% customer satisfaction, we clearly missed the mark with you. For what is worth we clearly stipulate we are not shipping cheeseboard or gif basket on each of our kit offering: Please note: This is a collection of gourmet cheeses carefully selected to be presented together on a cheese board; however, it is not delivered in a gift box nor with a cheese board or basket.
We have carefully selected each component of the shipping box to be recyclable and sustainable - yet we do not have any garbage bag in our repertoire.
We do offer solutions, with full video on how to present, but you chose other options.
We are sorry to see you go - food is meant to bring joy, and create memories. We still do hope you will have an epic holiday season and if you have any suggestion to make our information more visible, we are always happy to create better experience. With much warmth - Sebastien
Great cheese
Great cheese. Fast delivery. One point of improvement, I wish you send a tracking number for the shipment
2022年12月10日
cheeselovershop.com からの回答
Hello and thank you for taking the time to write a review about your experience. Please note we do send tracking number once a shipment depart our facility. If you did not receive it, its probably sitting in your junk mail unfortunately :/
Have a great Holiday Season,
Sebastien
Great Products
Wonderful service! Fast. And everything arrived packed in ice. Will definitely order more.
2022年12月7日
cheeselovershop.com からの回答
Hello! thank you for taking the time to write a review and share your experience. Thank you for trusting us with you cheese needs, please share our site with friends and family - Happy Holidays - Sebastien
cheeselovershop.com からの回答
Hi Anthony - thank you for taking the time to write a review and great to hear about your positive feedback. Please share our website with friends and family. Happy Holidays - Sebastien
great selection for special occasion cheeses
Wow, the selection of cheeses and accoutrements is outstanding! Took advantage of a Black Friday deal and I felt like I got a LOT for my money. Can't find Caprice des Dieux anywhere else! Shipping was quick.
2022年11月28日
cheeselovershop.com からの回答
Hi Elizabeth - thank you very much for your feedback. So glad to read you are happy with our service and cheese selection. Please share our site with friends and family - Happy Holidays - Sebastien
Shipping issues
Shipping issues. Site said you ship on Monday and Wednesday. Ordered early Wednesday before Thanksgiving hoping it would get to destination by Saturday. Received notice that it was shipped on Monday 11/29 but no tracking number. Emailed 2-3 times, finally got reply that it would be shipped on Monday 12/5 with tracking number.
2022年11月24日
cheeselovershop.com からの回答
Hi Connie - thank you for taking the time to write a review and sharing your less than satisfactory experience. To bring some further explanations to your comments, we do not necessarily ship the very same day, and with the peak of orders for Thanksgiving, by placing an order on the day prior Thanksgiving at noon - was impossible for us to ship. Additionally - we could not ship Wednesday because FedEx stop their activity for Thanksgiving and therefore prolong the transit time with the risk to get your perishable products in less than optimal conditions. None of our packages are delivered on Saturday. Where I completely feel for you and truly understand your disappointment is linked to the extra delay. As explained in my previous email, you order was prepared to go out on 11/29 but with a shift of workers, it was left on the side accidentally because it was marked as "shipped". This is the first time this happens to us, and we own the mistake and have put plan in places so this does not happen again. Finally, we are also hurt by the lack of labor and response time to emails can sometimes be sporadic, combined with Holidays, sickness and so forth - we can only ask for a bit of indulgence. Wishing you and yours a great Holiday Season
cheeselovershop.com からの回答
Hi Chris - thank you for taking the time to write a review. So pleased to hear, we met your expectations. Please share our site with friends and family. Happy Holidays - Sebastien
Wonderful communication and perfect on…
Wonderful communication and perfect on time delivery. This was a gift so waiting to hear on taste but she said it was so lovely and so many goodies.
2022年11月30日
cheeselovershop.com からの回答
thank you for taking the time to write a review and we are so happy to hear you are satisfied with our service. Please share our site with friends and family. Happy Holidays - Sebastien
This Cheese Lover Shop is really cool
This Cheese Lover Shop is really cool. The packaging and shipping was awesome and kept everything nice and cold in transit. I would go to 5 stars if: a. I didn't get 3 of the same cheese (even though it is an amazing cheese), and b. If I could specify a preference to be cow cheese only (my spouse won't eat sheep or goat milk cheeses).
2022年11月23日
cheeselovershop.com からの回答
Hi Julie - thank you for writing a review and sharing your experience with us. Customer's feedback are of upmost importance to always improve our service. When selecting a kit - a full description is available on the dedicated page of the kit, so you are aware of what you will get. I will put a note to the team about the kit you bought and slightly change it to avoid the cheese doubling.
TIP: on the website, in the "shop all section" there is an option on the left of the screen (desktop) to choose milk type preference specifically. This allows you to pre-select only the cheeses you want to see without having to look at every single items and assess what's what. Thank you again for your feedback and we wish you and yours a great and safe Holiday Season. Sebastien
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