chelsea home and leisure レビュヌ 

42
•
TrustScore 5段階評䟡の3.5

3.7

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5぀星のうち5の評䟡

Wonderful set of patio furniture. Good quality - lovely smooth teak. Relatively easy to put together - and very solid once done. Looking forward to it lasting many years.

5぀星のうち5の評䟡

Fantastic Glass Table, amazing wooden stand. The delivery guys were great very helpful and they gave me a courtesy call before delivery. The Base of the Table & Glass Top was very well packaged and de... もっず芋る

5぀星のうち4の評䟡

Understandably there was a six week delivery period eventually; mainly because we ordered during the busiest time. Our real furniture was delivered safely and we’re happy with the quality of the teak... もっず芋る

5぀星のうち1の評䟡

DO NOT BUY 🀬 Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely no... もっず芋る

䌁業が回答したした

䌁業情報

  1. ガヌデン家具
  2. 家具補造業者
  3. 家具店
  4. 家具卞売業者

圓該䌁業による蚘述

Teak Garden Furniture, ceramic dining tables root dining tables rattan garden furniture manufacturer uk


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3.7

たあたあ

TrustScore 5段階評䟡の3.5

42件のレビュヌ

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3.7

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過去12か月のレビュヌ数: 13ä»¶

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5぀星のうち1の評䟡

Would not recommend

Initially asked their customer services a question, never received a reply (in their what’s app customer service option).

Ordered item, shows available to order on website. Received a refund, no explanation or any reason given. Terrible customer service and communication.

2026幎6月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing quality

Amazing quality, great customer service, there was a 6-8 week delivery date which I was happy to wait for because when it was delivered it was absolutely perfect!
10/10 I thoroughly recommend.

2025幎11月30日
自発的なレビュヌ
5぀星のうち1の評䟡

Still awaiting delivery

2026幎1月12日
chelsea home and leisure ロゎ

chelsea home and leisure からの回答

Dear Peter we’re sorry to hear that you haven’t received your cushions .according to the tracking information provided by parcel to go the item is marked as delivered
We understand how frustrating this can be and we would be happy to look into this to this further for you please contact us directly with your order number so we can investigate further with the courier and help resolve this as quickly as possible

5぀星のうち1の評䟡

Terrible experience with this company

Terrible experience with this company. Bought a coffee table and the quality wasn't what we were expecting, so we emailed on the same day it was delivered asking to do a return. Have sent numerous emails and left numerous messages with their AI assistant over a 4 week period but have heard nothing back. Order number is 6490. I will be raising a complaint to The Furniture and Home Improvement Ombudsman and Trading Standards if I dont hear back within next couple of days

2025幎8月4日
自発的なレビュヌ
chelsea home and leisure ロゎ

chelsea home and leisure からの回答

We’re sorry to hear you’re unhappy with your purchase and particularly concerned to read that you feel your communications have not been responded to. We will review this internally as a priority.

For clarity, this order was placed as a business purchase. As such, it does not fall under consumer distance selling regulations, and returns are handled in accordance with our business terms and conditions.

That said, we are always willing to review concerns regarding product quality and discuss reasonable solutions where appropriate.

Please contact us directly at quoting order number 6490 so we can investigate this properly and respond without further delay.

5぀星のうち1の評䟡

DO NOT BUY 🀬

DO NOT BUY 🀬

Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely not. It is like sponge and just crumbles in your fingers.
2 chairs just completely collapsed beyond repair and the table is barely holding onto it’s frame.
Customer service is a BOT so I have had no response back from them whatsoever.
The initial delivery may look great and we have had 5 years use from it but Teak is meant to last 30-50 years which is why we invested in this furniture.

2025幎5月12日
自発的なレビュヌ
chelsea home and leisure ロゎ

chelsea home and leisure からの回答

Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your teak furniture after five years.

Teak is a natural hardwood specifically chosen for outdoor use because of its durability. However, as a natural material, it does require periodic care and maintenance to preserve its structure and appearance over time. Regular cleaning, appropriate treatment, and protection from prolonged harsh weather conditions all play an important role in its longevity.

After several years of outdoor exposure, natural movement, weathering, and joint loosening can occur — particularly if maintenance has been limited.

That said, we would be more than happy to review the situation for you. Please contact us directly with photos and your original order details so we can assess the condition and advise on the best possible next steps.

5぀星のうち1の評䟡

DO NOT BUY - Rattan Firepit set luxury edition

We bought the Rattan Firepit set luxury edition. It arrived with no fixings to assemble the table. My complaint was replied to with a video of how to assemble the table, but still no fittings! I went out and purchased the fittings to assemble the table and then discovered that there were insufficient glass beads to fill the firepit to the level stated in the instructions. A further complaint ref no fittings and insufficient glass beads tried to tell me that the manufacturers instructions were wrong!! This purchase has been a nightmare since the day that it arrived. DO NOT BUY FROM THIS COMPANY!!!

2025幎1月2日
自発的なレビュヌ
chelsea home and leisure ロゎ

chelsea home and leisure からの回答

We’re genuinely sorry to read that you’ve been disappointed with your experience, as this is certainly not the standard we aim to provide.

With regard to the fixings, these are normally supplied within the packaging, and we regret if they were not included in your set. We would always be happy to send replacement fittings immediately once notified.

In relation to the glass beads, the quantity supplied is based on the manufacturer’s recommended safe operating level for the firepit. Instruction booklets can occasionally contain generic diagrams, and the safe fill level may differ slightly from the illustrated example. Safety is always our priority when advising customers.

We’re sorry that this situation has caused frustration and would welcome the opportunity to resolve matters properly. Please contact us directly with your order details so we can review everything again and ensure a satisfactory outcome

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