Ordered handle, 7 days later contacted office because I could not track part. Could not understand servicewomen, so I hung up. At 10 days sent an email with my issues. No one ever replied back. Fi... ãã£ãšèŠã
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I havenât had the chance to assemble yet. Iâm very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. Iâm hoping to get my containers set where they are need t... ãã£ãšèŠã
the person i talked to saw the order thru Simon Cheng was extremely helpful. I was told originally the part was in a Maryland warehouse and expect delivery in two weeks? It took almost eight weeks and... ãã£ãšèŠã
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Overall everything fit well and the pieces were all there. We did have one issue with the hardware, the welds broke on one of the set screw nuts on the number 2 piece, the little square nut welded... ãã£ãšèŠã
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Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
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- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
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65 Commercial Ave, Garden City, 11530, NY, ç±³åœ
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3.9
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My oder took over 30 days to getâŠ
My oder took over 30 days to get completed. The communication is the worst. When I did finally get my order is was incomplete. As of today I still haven't received my completed order. I was also to I would be contacted because I was so unsatisfied NEVER was.
2026幎5æ13æ¥
Chery Industrial ããã®åç
We sincerely apologize for the unpleasant experience caused by order delay and poor communication. We will continue to closely monitor the shipment and ensure you receive your complete order as soon as possible. Again, we are truly sorry for the inconvenience and disappointment this has caused you.
I bought two of their 15 x 20âŠ
I bought two of their 15 x 20 expandable buildings. The Delivery was timely and done well. The buildings are really well-made. Iâm very happy with the purchase.
2026幎4æ29æ¥
Not happy
Still have not received and can not get any response from you or shipping co
2026幎5æ8æ¥
Chery Industrial ããã®åç
Iâm truly sorry for your bad experienceâthis is absolutely not the level of service we want to provide for you.
Weâve been in constant touch with the shipping carrier, and your package is scheduled to arrive with you tomorrow. Weâre following up closely to make sure there are no further delays.
Again, we apologize for the lack of updates and the frustration this has caused you.
Upfront pricing and no surprises
Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.
2026幎4æ28æ¥
Trencher arrived as described
Trencher arrived as described. Price was amazing. Highly recommend Chery Industrial!
2026幎5æ5æ¥
It is NOT 5 to 7 business day forâŠ
It is NOT 5 to 7 business day for delivery its closer to 30 days. Also if there is a holiday they close the whole week not just that day. So Add that to your 30 days one week for every 1 day of holiday. Im Mexican and I NEVER heard of a company take a week off for 5 de Mayo. WTH! ð€Šðœââïž
2026幎4æ24æ¥
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Chery Industrial ããã®åç
Iâm deeply sorry for the extremely long delivery time and the frustration caused by the extended holiday delays. I completely understand why youâre upset about the delivery taking longer than expected. Your order has just been shipped out. Really appreciate your patience and understanding and apologize to you again.
I asked for order to be canceled andâŠ
I asked for order to be canceled and the delivery company has tried to deliver it twice. We had to refuse load twice. I called cherry office and they said they would notify the delivery company to return it weeks ago but that hasnât happened. Billy
2026幎4æ24æ¥
Chery Industrial ããã®åç
We are truly sorry for the terrible delivery experience and all the hassle this has caused you.
We normally resolve order issues within 1â2 business days. Unfortunately, your order was already in transit when you requested cancellation, which made the return arrangement more complicated.
We have followed up with our office to handle this matter, and we are sincerely sorry for the poor follow-up and the great inconvenience this has brought you.
Delivered with care.
2026幎4æ22æ¥
I paid $200 extra for foam protection
I paid $200 extra for foam protection, a good deal of which was ripped off during transport as it was not protected on an open trailer. This foam should have been wrapped in plastic to keep it from tearing off , or at least, required the hotshot driver to cover it with a tarp.
2026幎4æ28æ¥
Chery Industrial ããã®åç
Iâm truly sorry to hear the foam protection was badly ripped during transit, and I completely understand your frustration.
This is absolutely not the experience we want you to have. We totally agree with you: the foam should have been wrapped in plastic or covered with a tarp by the driver to avoid tearing. We will seriously follow up with the logistics team and the shipping driver to fix this issue for future orders.
Please accept our sincere apology for the inconvenience and disappointment caused.
Hoses are crap and it hits my quickâŠ
Hoses are crap and it hits my quick coupler on bobcat t190
2026幎4æ27æ¥
Chery Industrial ããã®åç
Iâm sorry to hear youâre having issues with the hoses hitting your Bobcat T190 quick coupler. Could you share more details so we can help resolve this for you?
Pleased with all areas
Pleased with all areas. Juan the fellow at the yard in North Highland was very helpful doing a great job of showing me inventory and explaining details of the different units. Pricing , shipping and info very timely. Fits our need perfectly would recommend others consider these units.
2026幎4æ27æ¥
Chipper is a great machine but had IâŠ
Chipper is a great machine but had I known it would be such a hassle to receive replacement parts for it I never would have purchased it
2026幎4æ17æ¥
Chery Industrial ããã®åç
We apologize for the trouble with replacement parts. Weâre working to improve this process, and weâd be happy to help you get the parts you need quickly.
chery is easy to work with.
2026幎4æ24æ¥
Staff was incredibly helpful andâŠ
Staff was incredibly helpful and answered all our questions. Have many Chery products and none of them have ever let us down!
2026幎4æ24æ¥
Not a good experience
Not a good experience, and not good at communication
2026幎4æ30æ¥
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Chery Industrial ããã®åç
Iâm sorry for the bad experience youâve had. Please let me know the details of what went wrong, and Iâll resolve this for you immediately. We are committed to improving our after-sales service, and we take your feedback seriously.
Willingness to work with our paymentâŠ
Willingness to work with our payment process.
2026幎4æ23æ¥
Drove 2 hrs to Maryland location andâŠ
Drove 2 hrs to Maryland location and waited 1 hr in parking lot to load up order.
2026幎4æ23æ¥
Chery Industrial ããã®åç
Weâre very sorry to hear about the long wait time you experienced at Maryland location. This is not the level of service we aim to provide, and we apologize for the inconvenience of your 2-hour drive followed by an additional hour of waiting. Weâre reviewing our processes to improve our pickup experience for all customers, and weâll be in touch directly to make this right.
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