Banner for Chery Industrial

Chery Industrial レビュヌ 

326
•
TrustScore 5段階評䟡の4

3.9

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

Ordered handle, 7 days later contacted office because I could not track part. Could not understand servicewomen, so I hung up. At 10 days sent an email with my issues. No one ever replied back. Fi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... もっず芋る

5぀星のうち3の評䟡

the person i talked to saw the order thru Simon Cheng was extremely helpful. I was told originally the part was in a Maryland warehouse and expect delivery in two weeks? It took almost eight weeks and... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Overall everything fit well and the pieces were all there. We did have one issue with the hardware, the welds broke on one of the set screw nuts on the number 2 piece, the little square nut welded... もっず芋る

䌁業情報

  1. 工業地垯
  2. 簡易トむレ提䟛業者

圓該䌁業による蚘述

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

圓該䌁業による蚘述

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

連絡先

Holiday Sales

GET 15% OFF SITEWIDE

3.9

ほが満足

TrustScore 5段階評䟡の4

326件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 65に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(326)

過去12か月のレビュヌ数: 273ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち3の評䟡

Quality Control

Quality Control - The unit was dirty inside with spiders and webs. The door handle is rusty and the door has no sweep or seal to keep weather or bugs and ants out. Plumbing on side is open no caps to keep out bugs and critters till its plumbed. The Window does not come with the pull down screen this is an additional $130.00 and if you don't get, you can't open window without bugs coming in. The Unit is expensive and should have been cleaned, have a sealed door, caps for all plumbing on side and come with the pull down screen for the window. Delivery 4/18/2026

2026幎4月18日
Chery Industrial ロゎ

Chery Industrial からの回答

We’re very sorry for the quality issues you’ve experienced with your unit. Your feedback on cleanliness, seals, plumbing caps, and the missing window screen is being taken seriously, and we’re already reviewing our processes to improve.

5぀星のうち5の評䟡

6” wood chipper.

This machine is a beast. Great produce for the price. I was contemplating multiple rentals of a 6 hydraulic chipper. Glad I did not. The only difference is this unit does not have a hydraulic feed. This chipped a 6” branch with no problem. You just have to feed it in. Controlled manner. I Rand for 5 hours with no problem.

2026幎4月21日
5぀星のうち5の評䟡

The order was slow

The order was slow, but it did arrive. I assume it came from overseas. I thought I needed this, but found it was a water issue supply instead. But, I did open the package, but did not use it. I guess I will store it somewhere in case I need it one day.

Elvis Vandyke

2026幎4月22日
5぀星のうち1の評䟡

The part I ordered was not the part I


The part I ordered was not the part I received spoke to someone and emailed about it and nobody ever got back to me. I will be disputing the charges on my card

2026幎4月22日
Chery Industrial ロゎ

Chery Industrial からの回答

We’re truly sorry for the wrong item you received and the lack of timely response to your messages and emails. This is absolutely not the service we want to provide, and we sincerely apologize for the inconvenience and frustration this has caused you.

Could you please kindly send us your order number and photos of the item you received? We will check the issue immediately and resolve it properly for you as soon as possible. We really hope to have the chance to make this right.

5぀星のうち1の評䟡

Terrible customer service

Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.

2026幎4月19日
自発的なレビュヌ
Chery Industrial ロゎ

Chery Industrial からの回答

We sincerely apologize for the terrible experience with our customer service.
We’re very sorry your online chat went unanswered and failed to meet the 24-hour response time you were promised.
This is not the service we aim to provide, and we take full responsibility. We’re improving our chat support to ensure this doesn’t happen again.
Thank you for your honest feedback.

5぀星のうち2の評䟡

Gate was damaged

Gate was damaged, lots of scratches and gouges. Looks like a used product I was sold. Delivery wasn’t wrapped or protected, no hardware easement with the gate Was told someone from customer service was going to contact me. No one ever did.

2026幎4月8日
Chery Industrial ロゎ

Chery Industrial からの回答

We sincerely apologize for the damaged gate with scratches and gouges, missing hardware, and the lack of follow‑up you experienced.
This is far from the standard we strive to provide.
Please contact our customer service team at your earliest convenience so we can assist you and resolve this properly.
We truly value your feedback and will do our best to make this right.

5぀星のうち2の評䟡

Installation instructions very poor

Installation instructions very poor. We were short bolts and nuts. Also missing some brackets and smaller nuts.

2026幎3月31日
Chery Industrial ロゎ

Chery Industrial からの回答

We are sorry to hear you had a frustrating experience with the installation instructions and missing hardware. We sincerely apologize for the inconvenience this has caused.
Please send an email to Parts@cheryindustrial.com with your order information and details about the missing bolts, nuts, and brackets. Our team will arrange the replacement parts for you as soon as possible.
Thank you for your patience and understanding.

5぀星のうち2の評䟡

The instructions were the bare minimum


The instructions were the bare minimum and the parts and part numbers did not match them.

2026幎4月7日
Chery Industrial ロゎ

Chery Industrial からの回答

We sincerely apologize for the frustration caused by our unclear instructions and mismatched parts & part numbers. This is absolutely not the experience we want you to have. We take full responsibility and will immediately improve our instruction manuals and parts labeling to prevent this from happening again. Thank you for your honest feedback.

5぀星のうち1の評䟡

Took forever to ship

Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.

2026幎4月3日
Chery Industrial ロゎ

Chery Industrial からの回答

We sincerely apologize for the long shipping delay, sending you the wrong part, and the unresponsive support you’ve experienced. This is completely unacceptable, and we take full responsibility. We will immediately send your return label and ship the correct part right away. We’re truly sorry for the frustration this has caused you.

5぀星のうち3の評䟡

Incomplete ordering process

I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.

2026幎4月3日
Chery Industrial ロゎ

Chery Industrial からの回答

We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility.
We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

5぀星のうち4の評䟡

I am at bit concerned..

I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.

2026幎4月3日
Chery Industrial ロゎ

Chery Industrial からの回答

Thank you for letting us know about the dented box.
We’re sorry to hear the package arrived with damage and appreciate you checking the contents for us.
Please feel free to reach out anytime if the items inside are affected — we’ll be happy to assist you right away.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報