I like the company, though I wasn't pleased with being charged $80 to cancel my order. The website is confusing, and I made the error of not realizing on Friday when I ordered that the system I order... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Once again-I have not installed the unit as I had gallbladder surgery and my friend’s entire household where I’m going to be installing the unit currently has the flu or Covid. I’ll let you know when... もっと見る
The Mr. Cool was easier to install than I expected. It is working extremely well! It is keeping the sunroom at a very comfortable 73 degrees whether it is 54 or 81 degrees outside.
We had questions about the product being delivered they were able to answer our questions. The customer service was very great with this company I would definitely use them again. We did end up orderi... もっと見る
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mr. Cool
The Mr. Cool was easier to install than I expected. It is working extremely well! It is keeping the sunroom at a very comfortable 73 degrees whether it is 54 or 81 degrees outside.
non-DYI not marked well in descriptions
I like the company, though I wasn't pleased with being charged $80 to cancel my order. The website is confusing, and I made the error of not realizing on Friday when I ordered that the system I ordered was not the Mr. Cool DYI unit. After reading the manual over the weekend, I called Monday morning to ask why the manual discussed needing to vacuum the unit. When I learned it was not a DYI, I had to cancel the order and was charged $80. I would like to re-order at a later date, but that charge was aggravating. Again, you need to mark the non-DYI with some indication in the header which afre non-DYI units. The representative was nice, and helpful hence I have marked an average three stars.
Once again-I have not installed the…
Once again-I have not installed the unit as I had gallbladder surgery and my friend’s entire household where I’m going to be installing the unit currently has the flu or Covid. I’ll let you know when installed and working.
Everything went smoothly
Everything went smoothly. Ordering, delivery, etc. This my second MrCool and I would definitely order from Chill Mini Splits should I need a third one!
Nice service 1
Mr. cool
I had a great experience. Customer service was great. Delivery was excellent packaging was the best I have seen. Everything was secure on a pallet would purchase again.
I ordered a thing
I ordered a thing. They shipped it and the UPS delivered it to the wrong house. It was delivered to a gas station, definitely not the fault of Chill Mini Splits. They helped me contact UPS and find my package which was a pain. I'm completely happy with Chill Mini Splits and how they handled my issue. I would absolutely use them again.
First time ordering from Chill Mini…
First time ordering from Chill Mini Splits. The item I ordered was in stock and was delivered on time. I would order again from Chill Mini Splits.
We recently completed the installation…
We recently completed the installation of the Mr. Cool 5th generation Multi Zone Air Conditioner and Heat Pump, 36,000 BTU’s with two air handlers, on 18K and one 24K. The install was straight forward as the directions are clear and concise. The unit sits on a cement pad and a stand to get it off the ground as I live in the Northeast. I decided to paint the line set covers to match the house color. I also hired an electrician to provide power. I would highly recommend a Mr. Cool system from chillminisplit.com as their website is easy to navigate and allows you to find the exact system you need. My purchase experience was seemless, fast and easy. 5 star! Jim Quinn
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We had questions about the product…
We had questions about the product being delivered they were able to answer our questions. The customer service was very great with this company I would definitely use them again. We did end up ordering extra parts everything arrived in good condition
Always impressed by the quality of…
Always impressed by the quality of Senville. Super fast and careful shipping by Chill Mini Splits.
My experience was made great when my…
My experience was made great when my house began to cool.
Reliable Vendor
After ordering the same product from Amazon and having it constantly delayed, I reordered from Chill Mini Splits. The order was delivered quickly with no issues. Thanks so much!

Chill Mini Splits からの回答
They were so helpful to us
They were so helpful to us, we came to pick up our Mr. Cool and they helped acommodate us and got us connected with our AC asap. Would purchase from them again!

Chill Mini Splits からの回答

Chill Mini Splits からの回答
shipping is so behind
Your website advertises 1 day to ship. It took 3 weeks until the unit shipped. False advertising. I should have purchased from a different source.

Chill Mini Splits からの回答
Parts Missing in Delivery
It shows delivered but I still have not receieved the Electrical Kit. I have emailed multiple times and left unreturned voicemails over the last several weeks and recieved no response. Not certain what to do.
For others, my recommendation is to purchase parts individually, not multiple parts all at once to mitigate the risk you find yourselves in my situation.
Order staff very helpful
Order staff very helpful as I needed a three zone mini split. Shipment arrived timely. Haven got it installed yet but so far so good!
Unit looks very nice and wasn't bad to install checked all fitting connections no leaks but unit doesn't get cold
Unit looks very nice and wasn't bad to put together I'm a plumber so installation was easy .got the unit going I get somewhat cool air but it doesn't get very cold checked all connection all good so thinking it needs to be charged up
Excellent customer service & communication
From the start we had excellent communications. When we had a sudden problem arise (on our part, not theirs) Devin was really great and helped us out immensely! Everything arrived packed safely and in a timely manner. We are thrilled with the Daikin products we ordered and the service we received from Chill Mini-Splits. Highly recommend!
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