Chilly's レビュー 

Chilly's からの回答

2026年7月14日

Hola, Laura:

Gracias por tomarte el tiempo de dejar una valoración.

Lamentamos los problemas que has tenido con la empresa de mensajería y los gastos de aduana inesperados. Entendemos perfectamente lo frustrante que debe de haber sido, aunque nos alegra saber que estás contenta con la calidad del producto.

Nos pondremos en contacto contigo directamente para investigar el asunto más a fondo y ver cómo podemos ayudarte mejor.

Un saludo,

Kristine

Chilly's からの回答

2026年7月14日

Hi Judy,

Thank you for taking the time to leave a review.

We're sorry to hear that your new Series 3 Bottle hasn't met your expectations. We understand it's disappointing when a new product doesn't feel the same as a previous Chilly's bottle you've owned.

We'll be reaching out to you directly to learn a little more about your experience and see how we can best help.

Kindest regards,

Kristine

Chilly's からの回答

2026年7月14日

Hi Tim,

Thank you for taking the time to leave a review.

We're sorry to hear about the issues you experienced with your delivery and the delays in getting this resolved.

We're pleased to confirm that your replacement order has now been processed with express shipping, and we've also arranged a refund of your delivery charge. We hope your replacement reaches you very soon and appreciate your patience while we worked to resolve this.

Kindest regards,

Kristine

Chilly's からの回答

2026年7月15日

Hi there,

Thank you for your kind review! We're delighted your bottle arrived quickly, keeps your drinks cold, and is living up to your expectations.

Best,
Julia

Chilly's からの回答

2026年7月13日

Hi Sarah,

Thank you for taking the time to leave a review. We're so sorry to hear that you noticed a dent on your bottle after it had already been delivered. We completely understand how disappointing this must have been.

We'll be contacting you directly so we can take a closer look at the issue and see how we can best help.

Kindest regards,

Kristine

Chilly's からの回答

2026年7月13日

Thank you so much for your wonderful review, Patricia! 💖 We're delighted to hear your 500ml bottle is the perfect fit for your handbag and has been keeping your drinks cold during the heatwave. It's especially lovely to know we're your go to recommendation. We really appreciate your support!

Chilly's からの回答

2026年7月13日

Thank you for your lovely review, Nicole! 😊 We're so pleased to hear you've had another great experience with us. Your continued support means a lot!

Chilly's からの回答

2026年7月13日

Thank you for your fantastic review! 😊 We're delighted to hear your order arrived quickly, was well packaged, and that you're enjoying your new Chilly's product. We really appreciate your support!

Chilly's からの回答

2026年7月13日

Thank you for your lovely review, Beth! 😊 We're so pleased your new bottle has been such a great companion during the warm weather. We had a little smile at your first sip too! We hope it keeps your drinks perfectly chilled on many more adventures.

Chilly's からの回答

2026年7月13日

Thank you for your 5 star review, Anna-Maria! 😊 We're so glad you found the ordering process easy and that you're happy with your new Chilly's product. We really appreciate your support!

Chilly's からの回答

2026年7月13日

Thank you for your wonderful review, Teresa! 😊 We're delighted to hear you're happy with the quality of your bottle and that it's keeping your water cool for hours. We hope you continue to enjoy it!

Chilly's からの回答

2026年7月11日

Hi Angela,

Thank you for your lovely review! We're delighted to hear you had a great experience with our service, delivery updates, and your new bottle. We really appreciate your support.

Many thanks,
Julia

Chilly's からの回答

2026年7月11日

Hi Natalie

Thank you for your lovely review! We're so pleased to hear you were happy with our fast service and packaging.

We're sorry to hear about your experience with the last bit of liquid being difficult to drink through the straw. We really appreciate the feedback and will be sure to share it with our Product Team.

Thanks again for your support!

Many thanks,
Julia

Chilly's からの回答

2026年7月11日

Hi Chris,

Thank you for your kind review! We're so pleased to hear ordering was smooth, you were kept updated throughout, and your bottle arrived safely.

Many thanks,
Julia

Chilly's からの回答

2026年7月11日

Hi Rachel,

Thank you for taking the time to leave us a review! We're so pleased to hear you're happy with your Chilly's experience.

Many thanks,
Julia

Chilly's からの回答

2026年7月11日

Hi Sabah,

Thank you for your lovely review! We're delighted to hear you had a great experience with us.

Many thanks,
Julia

Chilly's からの回答

2026年7月11日

Hi Hans,

Thank you for your review! We're so pleased to hear your order arrived quickly and that you're enjoying your new bottles.

Many thanks,
Julia

Chilly's からの回答

2026年7月13日

Hi Nate,

Thank you for taking the time to leave a review.

We're sorry to hear that you haven't received your order yet. We completely understand that you're waiting until it arrives before sharing your full experience.

We'll be reaching out to you directly to look into the status of your order and do everything we can to help.

Kind regards,

Kristine

Chilly's からの回答

2026年7月11日

Hi Valerie,

Thank you so much for your wonderful review! We're thrilled to hear you're such a big Chilly's fan and that your bottles are keeping your drinks at the perfect temperature.

Many thanks,
Julia

Chilly's からの回答

2026年7月13日

Hi Liam,

Thank you for taking the time to leave a review.

We're sorry to hear that you were disappointed with the delivery time of your order. Having looked into this for you, I can see that your order was dispatched on 26th June and delivered on 6th July. For deliveries to Ireland, our estimated delivery timeframe is 4–6 working days after dispatch, excluding weekends, so your parcel arrived within this expected timeframe.

We appreciate your feedback and hope you're now enjoying your Chilly's products.

Kind regards,

Kristine