These guys are fantastic! The service is truly top class. Everyone is highly professional while still being friendly and approachable. The fitters are polite and go above and beyond, nothing is ever t... ãã£ãšèŠã
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very friendly but not pushy sales lady. answered all questions we had regarding the proposed purchase, delivery etc. items delivered within proposed time frame with regular updates from the efficient... ãã£ãšèŠã
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Before ordering our aluminium pergola we had quite a few questions which started with the chat line and then we spoke on the telephone to a member of staff all of which was very helpful and informativ... ãã£ãšèŠã
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Garden furniture was exactly what we were looking for, lovely set. Great service in the store and delivery was on time and within 5 days. Guys brought it right into our garden even lifting over our ga... ãã£ãšèŠã
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Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
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Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, è±åœ
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
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Chimes Home & Garden Ltd ããã®åç
Dear Claire,
Thank you for your lovely review. Weâre so pleased to hear you are happy with your furniture and hope you enjoy it for many years to come.
Kind regards,
Chimes
Ordered a glass mirror for my new homeâŠ
Ordered a glass mirror for my new home on the 31/3/2026. Not sure what date I received it. Open on the 6th May in my hew home only to find a crack . I bubbled wrapped and put fragile tape all over it . I know it was not me or the my removals. Chimes will not except my return for a exchange ,£219 down the drain so upset. Because it's a couple of days over in their terms and conditions. Won't he shopping with them again. awful customer care .
2026幎5æ8æ¥
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Chimes Home & Garden Ltd ããã®åç
Dear Tracy,
Thank you for your feedback. I can see the mirror was ordered on 30th March and delivered on 2nd April. Unfortunately, the damage was not reported until 7th May, which is outside our reporting timeframe for transit damage.
As the mirror had also been moved during a house move before being opened, weâre unable to determine whether the crack occurred during delivery or afterwards in transit/storage at the property.
We do understand this is disappointing, however we do have to follow our terms and conditions consistently for all customers.
Kind regards,
Chimes
Great Customer Service
From ordering online to receiving the product there was excellent communication including a call which is unusual these days.
The sun loungers I ordered are really comfortable and look great.
2026幎4æ29æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Ian,
Thank you for your lovely review. Weâre really pleased to hear you were happy with both the communication and your new sun loungers. We believe keeping customers updated personally makes all the difference, so itâs great to know that stood out to you.
We hope you enjoy the loungers for many summers to come.
Kind regards,
Chimes
The furniture is beautiful (PortofinoâŠ
The furniture is beautiful (Portofino firepit). There was a little issue which was rectified by the management, who kept in contact.
2026幎4æ29æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Terri,
Thank you for your lovely review. Weâre so pleased to hear youâre enjoying your Portofino firepit furniture and that our team was able to quickly resolve the issue for you. Keeping our customers updated and ensuring youâre happy with your purchase is very important to us. We truly appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear Mrs Cook,
Thank you so much for the fantastic review. Weâre thrilled to hear you loved the product and had a great experience with our communication. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear Anna,
Thank you for your kind words. We're really glad you had a positive experience with our friendly service and found our prices to be good value. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Storage box
Very pleased with my order delivery is what they said within seven days.
Excellent service.
2026幎4æ25æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Sharon,
Thank you so much for your kind words. Weâre really glad to hear youâre pleased with your order and that the delivery met expectations. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Chimes
The table and chairs itself is lovelyâŠ
The table and chairs itself is lovely (portofino range with fire pit) but the table/fire pit came with one branded leg missing, making it wobbly and pretty much un-useable. Contacted chimes who were lovely at first and now they are just taking forever to sort anything out. Taking days to get back to me each time. Emailing after nearly a week to say they have found stock (the set is now out of stock) elsewhere and that it is in âgood conditionâ to send to me and to replace. After paying over £1600 for this set I donât really think this is acceptable to have a good condition replacement. I want brand new! That was a few days ago now and I have asked for a manager to ring me but itâs radio silence. Iâm now checking my phone all the time for an update! They didnât even say when the replacement was coming or if we need to dismantle what we have built already even though itâs just sitting there. I have kids and it is too dangerous incase it moves with the glass on top. Such a shame as the first few people I dealt with were lovely and since I have a problem now the service isnât quick enough/ good enough for a resolve. The set itself is lovely but itâs such a shame that this has happened when the company should have done so much more or could have sorted this much quicker with a quick phone call to get it sorted and restore my trust! Bet after this review gets posted I get a phone call but it shouldnât have to take for this to happen!
**response to the below**
The first issue was notified to yourselves on the 24th April, which is over a week ago now. Waiting days in between replies isnât good enough for a product youâve paid over £1600 for, a simple phone call to keep me updated rather than going back and forward would have been better. I have explained multiple times on emails in regards to my circumstances and they have been ignored, in the email today there still has been no mention of when the new piece is being delivered and we have been told to dismantle the other one which is ridiculous in itself.
2026幎4æ25æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Sarah,
Thank you for your feedback, Iâm really sorry for the frustration this situation has caused.
Having reviewed the notes on our system, I can see that this issue was only reported to us a week ago, and since then our customer service team have been actively working with both our warehouse and yourselves to get this resolved as quickly as possible.
The Portofino set has now unfortunately sold out however, we do have spare parts available to resolve the issue for you. I can also see that, as requested, you asked to view photos of the replacement base from our warehouse before it is sent. While we completely understand wanting reassurance, this has added a couple of days to the process while the warehouse obtained and shared these images. These have now been sent over to you, and the replacement base is ready to be dispatched as soon as you confirm youâre happy to proceed.
We do appreciate your patience, and weâre sorry again for the delay and inconvenience caused. If youâre happy with the images provided, please do confirm this with our customer service team so they can arrange the exchange without any further delay.
With regards to your recent comment, we were awaiting the requested photos of the base from our warehouse which you requested prior to dispatch, which unfortunately caused a delay of a couple of days in processing the exchange. We kindly ask that you remove the existing base so that we can proceed with the replacement. I hope this makes sense and if you need any further assistance please do not hesitate to contact our customer service team who will be happy to help.
Kind regards,
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear Glyn,
Thank you for your feedback. We're really pleased to hear you found the quality excellent and the price good. We appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
Would recommend for product quality and service
Great quality product. Delivered ontime by friendly helpful drivers. Couldnt ask for more. Highly recommended.
2026幎4æ23æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Stephanie,
Thank you so much for your kind words. We're delighted to hear that you were happy with the quality of the product and that our delivery team made a positive impression. We really appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear Dean,
Thank you so much for your kind review. We're really pleased to hear that you like your new table and chairs. We hope you enjoy your new furniture.
Kind regards,
Chimes
Furniture arrived quickly and isâŠ
Furniture arrived quickly and is lovely. The rain cover I also ordered was not sent and had to ring the company twice about this. On the second occasion though they did send it out on next day delivery. Not had chance to try the fire pit yet.
2026幎4æ15æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Carol,
Thank you for your feedback. We're really glad to hear your furniture arrived quickly and that you're happy with it.
Weâre sorry for the inconvenience caused by the missing rain cover and that you had to contact us twice to resolve it. Thatâs not the experience we aim to provide. We do appreciate your patience, and weâre pleased we could get it to you next-day delivery in the end.
We hope you get the chance to enjoy your fire pit soon, fingers crossed for some good weather! If you need anything else, please donât hesitate to get in touch.
Kind regards,
Chimes
Nova gazebo GREAT - but go elsewhere
We purchased the gazebo - which frankly is great, but there was an offer on to get a free heater for £299 but you have to actually buy it to get it discounted at the checkout which wasn't at all clear from the website.
so the gazebo eventually arrived about 2 weeks kate due to shipping errors at the courier ... which took me many emails and calls to sort out - Chimes weren't very proactive. Now chimes won't send us the free heater without proof the offer was on at the time, which it was at every stockist of Nova!!
definately buy Nova but not from this distributor
2026幎4æ14æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Tim,
Thank you for your feedback, and weâre really pleased to hear that youâre happy with the pergola itself.
As we explained at the time of your order, the pergola was unfortunately out of stock, and the delay you experienced was due to ongoing global shipping issues. Vessels are currently having to take longer routes, which has impacted delivery times across the industry, not just with your order.
Regarding the heater offer, at the time you placed your order, this promotion was not running. Instead, you purchased the pergola at a significantly reduced sale price which was over £500 less than the current price. When the free heater offer is available, customers are able to select and add it to their basket during checkout.
Itâs also important to clarify that the heater promotion is not a manufacturer-wide offer from Nova, but one we run independently as a retailer using our own financial resources. As such, it is only applicable during specific promotional periods.
As previously mentioned, if you do have any evidence showing that the free heater offer was active at the time of your purchase, please do send it over and we will be happy to review this and honour it where appropriate.
We appreciate your comments on communication and will take this on board to improve our service going forward.
Kind regards,
Chimes
Overpriced
Overpriced, poor quality had obviously been returned by another customer as in wrong packaging.
Had a garden set at my previous address and the quality was fantastic,definatly gone downhill.
Item returned.
2026幎4æ14æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Karan,
Thank you for your feedback. Weâre sorry to hear that this purchase didnât meet your expectations, especially given your positive experience with us in the past.
Weâd like to reassure you that upon receiving your return, we carefully checked the set and its packaging, and everything was in the correct boxes as intended. The set you ordered is one of our more budget-friendly options, we do offer a range of products designed to suit different budgets and preferences. This particular set features an aluminium frame and is not a flat-packed item so still of great quality.
We appreciate your comments and will certainly take them on board. If you decide to shop with us again, weâd be more than happy to help you find a set that better matches the standard you previously experienced.
Kind regards
Chimes
Great customer service
Great customer service, knowledgeable on their products. Have purchased with them before. Items of a good quality. I would recommend them
2026幎4æ6æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Tracey,
Thank you for your kind words and for choosing us again. Weâre really glad to hear youâve had a positive experience with both our team and our products. Your recommendation means a lot to us, and we look forward to serving you again soon.
Kind regards
Chimes
Garden furniture
Very happy with the garden furniture.
Great price arrived on time and very comfortable.
2026幎4æ13æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Janis,
Thank you for your lovely feedback.
Weâre so pleased to hear youâre happy with your garden furniture and that it arrived on time. Itâs great to know youâre finding it comfortable and good value too.
We hope you enjoy it for many seasons to come.
Kind regards,
Chimes
What a delightful company to deal with
What a delightful company to deal with. Excellent customer service. Would highly recommend.
2026幎4æ10æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Neil,
Thank you for your kind words.
Weâre delighted to hear you enjoyed your experience with us and that our customer service made a positive impression. Your recommendation really means a lot, thank you for your support.
Kind regards,
Chimes
Great service yet again from Chimes
Great service yet again from Chimes, our love chairs are wonderful and totally as described in there sales, the courier side was a little slow on communication regarding delivery though and not much communication with courier dispatch organizer, overall good service though.
Thank you
2026幎4æ18æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Mark,
Thank you for your continued support and for taking the time to share your feedback.
Weâre delighted to hear that you love your chairs and that they met your expectations. We also really appreciate your comments regarding the courier communication, this is something weâll take on board and review with our delivery partners to help improve the experience.
Thank you again, and we hope you enjoy your furniture.
Kind regards
Chimes
Really great company
Really great company, great communication and very helpful. I would definitely use them again and recommend them.
2026幎4æ12æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Marc,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and communication from our team. We hope you enjoy your new furniture and look forward to helping you in the future.
Kind regards,
Chimes
Fab Garden Set
Garden furniture was exactly what we were looking for, lovely set. Great service in the store and delivery was on time and within 5 days. Guys brought it right into our garden even lifting over our garden wall so not to squeeze it through our wide gate. Would recommend
2026幎4æ18æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Jan,
Thank you for your fantastic review.
Weâre so pleased to hear the furniture was exactly what you were looking for and that you had a great experience both in-store and with delivery. Our team will be delighted to know their extra effort especially getting it safely into your garden made a difference.
We really appreciate your recommendation and hope you enjoy your new set for many seasons to come.
Kind regards,
Chimes
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