From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... ãã£ãšèŠã
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I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldnât have been more helpful. The order has arrived and now itâs built it... ãã£ãšèŠã
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I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... ãã£ãšèŠã
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From the moment we firtst entered the showroom to the final delivery of our purchase the service was second to none. Really please with our garden set. Very high quality. We did have a minor issue wit... ãã£ãšèŠã
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Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
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Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, è±åœ
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
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Ok communication good have been better
2026幎6æ18æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Paul,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you felt our communication could have been better. We always aim to keep our customers fully informed throughout the process, and your comments will be shared with the team so we can improve going forward.
We do appreciate your custom and hope you enjoy your new furniture.
Kind regards,
Chimes
pleased with the quality of the gardenâŠ
pleased with the quality of the garden furniture.
2026幎6æ22æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Sarah,
Thank you for taking the time to leave us a review. We're so pleased to hear that you're happy with the quality of your garden furniture. We hope you enjoy it for many years to come, and we look forward to welcoming you back to Chimes in the future.
Kind regards,
Chimes
New Furniture
I've purchased numerous items at Chimes over the last few years.
My recent order of furniture and Pergola didn't disappoint.
The staff are friendly and knowledgeable with good quality products.
I would recommend Chimes to anyone looking at garden/outdoor items.
2026幎6æ15æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Mr Hayes,
Thank you so much for your continued support over the years. We're delighted to hear that you're pleased with your recent furniture and pergola purchase, and that our team provided the friendly and knowledgeable service we strive for. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Chimes
I bought Rivaro Deluxe It's really âŠ
I bought Rivaro Deluxe It's really very good quality and design the price it's perfect, I assembly by myself. It was very easy.
Thnks Chimes
2026幎6æ12æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Shadi,
Thank you so much for your fantastic review.
We're delighted to hear that you're pleased with your Rivaro Deluxe Pergola and that you found the quality, design, and value for money exceeded your expectations. It's also great to know that you found the assembly straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new pergola for many years to come.
Kind regards,
Chimes
Shocking build instructions
Shocking build instructions. Fire pit table even had completely different unit instructions. Stick on âCHIMESâ signs already fallen off in box.
2026幎6æ19æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Julie,
Thank you for your feedback. We're sorry to hear you experienced these issues with the instructions and the decorative badges, the badges should easily fix back on.
Having looked into your order, I can see that these concerns were not reported to our Customer Service team. They are here to help with exactly these kinds of issues and would have been happy to provide the correct assembly instructions and arrange replacement badges if required.
If you're still experiencing any problems, please get in touch with our Customer Service team and we'll be more than happy to help resolve them as quickly as possible.
Kind regards,
Chimes
Lovely staff
Lovely staff, huge showroom and beautiful decor, garden and lounge furniture
Would highly recommend
2026幎6æ18æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Jacquie,
Thanks so much for your wonderful review. We're delighted to hear you enjoyed our showroom and our selection of décor, garden, and lounge furniture. It's especially lovely to know our team made such a positive impression. We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Chimes
Delived on time and men helped me getâŠ
Delived on time and men helped me get it through to where is was going and unpacked free or charge taking rubbish with them.
2026幎6æ16æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Susan,
Thank you for your wonderful review. We're delighted to hear that your order was delivered on time and that our delivery team were able to unpack it, and remove all of the packaging for you.
We always strive to provide the best possible service, so it's great to know the team made a positive impression. Thank you for choosing us, and we hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Very good quality furniture andâŠ
Very good quality furniture and delivered exactly when we wanted it. Excellent people to deal with.
2026幎5æ8æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Brian,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your furniture and that delivery was completed exactly when you wanted it. It was a pleasure working with you, and we truly appreciate your kind words about our team. We hope you enjoy your furniture for many years to come and look forward to helping you again in the future.
Kind regards,
Chimes
I bought a pergola from here
I bought a pergola from here, and it was excellent quality. The delivery was quick, and the experience was flawless.
2026幎6æ20æ¥
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Chimes Home & Garden Ltd ããã®åç
Dear Sir/Madam,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your pergola and that your delivery experience was quick and seamless.
Providing high-quality products and excellent service is what we strive for, so it's fantastic to know everything went smoothly. We hope you enjoy your pergola for many years to come.
Thank you for choosing us.
Kind regards
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear April,
Thank you for your wonderful review. We're delighted to hear that you were pleased with both our service and the quality of your product.
Your feedback is greatly appreciated, and we hope you enjoy your purchase for many years to come. Thank you for choosing us.
Kind regards,
Chimes
Chimes Home & Garden Ltd ããã®åç
Dear Alberto,
Thank you for your review. We're delighted to hear that you found our service quick and efficient. We appreciate your feedback and hope to assist you again in the future.
Kind regards,
Chimes
Fab garden furniture
Fab garden furniture. Great quality.
Chimes held the furniture until my new patio was ready which was very helpful. Helpful Delivery drivers delivered to my back garden.
Would definitely recommend.
2026幎6æ10æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Chris,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your new garden furniture.
We're also glad we could help by holding your order until your patio was ready, and that our delivery team made the process as smooth as possible by delivering it directly to your back garden.
Thank you for your recommendation, it means a lot to us. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Chimes
Very helpful and polite team
Very helpful and polite team. Good communication with updates order confirmation and delivery.
2026幎6æ8æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Colin,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team helpful and polite, and that our communication throughout the ordering and delivery process met your expectations. Keeping our customers informed every step of the way is very important to us. We truly appreciate your feedback and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Excellent service
Excellent service. Good communication and lovely helpful delivery guys. Would highly recommend
2026幎6æ1æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Jenni,
Thank you for your kind review. We're delighted to hear that you were pleased with our service, communication, and delivery team. I'll be sure to pass your comments on to the delivery guys, they'll really appreciate it. Thank you for your recommendation, and we hope to serve you again in the future.
Kind regards,
Chimes
A really good experience from start toâŠ
A really good experience from start to finish - firstly in the showroom, We identified what we wanted & Harry made the sale & paperwork really straight forward, Secondly I then paid extra for the White Glove service which I would highly recommend too taking away all the messing around of getting rid of the packaging & not needing to assemble myself where Paul had it good to go within 45mins, I even chose my delivery day slot which was within 10 days of the sale itself, great range of furniture on site definitely worth a look before considering elsewhere ð
Claire
Harold Wood
2026幎6æ3æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Claire,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience from start to finish. It's fantastic to know that Harry made the purchasing process straightforward and that our White Glove Service exceeded your expectations. We'll be sure to pass your kind comments on to both Harry and Paul, who will be thrilled to hear their efforts were appreciated.
We're also pleased that the flexible delivery options and quick turnaround helped make the whole experience as convenient as possible. Thank you for recommending our White Glove Service and for highlighting the range of furniture available in our showroom.
We truly appreciate your custom and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Friendly staff who take time to helpâŠ
Friendly staff who take time to help you with what you want - love the garden furniture which looks beautiful and stands up to the elements and busy household of varying ages - Chimes are always my go to place for garden furniture
2026幎6æ5æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Deborah,
Thank you so much for your wonderful review!.We're delighted to hear that our team took the time to help you find exactly what you were looking for. It's especially great to know that your garden furniture continues to look beautiful while standing up to the demands of the weather and a busy family home. Your kind words and continued support mean a lot to us, and we're honoured to be your go-to place for garden furniture. We look forward to welcoming you back to Chimes again soon.
Kind regards,
Chimes
EXCELLENT SRVICE
The garden furniture cover is very good quality and fit. Delivered the day after I had ordered.
Well done Chimes.
2026幎6æ4æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Ian,
Thank you for your fantastic review.
We're delighted to hear that you're pleased with the quality and fit of your garden furniture cover, and that it arrived so quickly. Providing high-quality products alongside fast, reliable delivery is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Chimes Home & Garden, and we hope to be of service again in the future.
Kind regards,
Chimes
All staff are very helpful
All staff are very helpful. We telephoned our order as we knew what sun umbrella we wanted from the website. By the time we arrived the umbrella and all the accessories were ready for collection. All of our questions were answered in depth and a demonstration was given.
We can highly recommend Chimes Home & Garden, and will purchase from them in the future.
2026幎5æ26æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Peter,
Thank you for your wonderful review and recommendation.
We're delighted to hear that our team was able to make your purchase experience smooth and convenient, from preparing your order in advance to answering your questions and demonstrating the umbrella and accessories.
Customer service is something we take great pride in, so it's fantastic to know that this was reflected in your visit. We hope you're enjoying your new umbrella and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Great friendly and fast service inâŠ
Great friendly and fast service in store, SO much to chose from and all high quality at reasonable prices, delivered promptly and absolutely LOVE our garden sofa dining set. Highly recommended
2026幎5æ28æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Sarah,
Thank you so much for your wonderful review. We're delighted to hear that you enjoyed the friendly, fast service and found so many high-quality products to choose from at great prices. It's especially lovely to know that you're thrilled with your new garden sofa dining set and that delivery met your expectations. We truly appreciate your recommendation and look forward to helping you with your outdoor living needs again in the future. Enjoy your beautiful new garden space.
Kind regards,
Chimes
Chimes is a very reliable family runâŠ
Chimes is a very reliable family run business Iâve known Lee for many years heâs always been reliable and there products are first class I wouldnât go anywhere else thanks for the great service and hope to see you soon Geoff fenech
2026幎5æ23æ¥
Chimes Home & Garden Ltd ããã®åç
Dear Geoff,
Thank you so much for your kind words.
It has been a pleasure serving you over the years, and we truly appreciate your continued support and loyalty. Lee and the whole team will be delighted to hear your feedback.
As a family-run business, providing reliable service and high-quality products is at the heart of everything we do, so it's incredibly rewarding to know that this has been reflected in your experience with us.
Thank you again for your recommendation and for taking the time to leave such a lovely review. We look forward to seeing you again soon.
Kind regards,
Chimes
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