ChopChop レビュー 649

I’ve used ChopChop 4 times now & each time I promise myself I won’t do it again, but I need the convenience & each time have hoped for a better experience. Sadly that’s not been the case.
Each time, the driver has failed to find our home despite me adding it to the notes & being a regular Sainsbury’s delivery customer.
Each time they have failed to deliver within 60 mins, 90 mins is more typical, if I’m lucky.
The last time, they actually delivered the order twice, due to their total lack of organisation.
Today was by far the worst experience & the reason why I’m writing this review & will never use it again. 90 mins after placing my order, I could see they were still ‘picking up the order’. I chased & the driver said the order wasn’t ready yet. Another 30 minutes later the order was cancelled by email, with no explanation. I called Customer Services & the response was appalling, claiming they couldn’t refund or compensate me. This is by far the worst business collaboration I have experienced, & quite frankly the Chop-Chop 60 minute delivery promise is nothing but fraudulent.

Awful experience. Arrived home from work, felt really poorly, ordered milk, bread and beechams and a few other bits to make up the value. Was delivered within the hour, missing milk. bread and beechams, offered only a refund, no delivery of missing items, suggested that I reorder, so would have to make up the value again! Absolutely useless, offered free delivery - but not until tomorrow - too late now! So got lots of bits at premium prices, but not the basics that I needed! Customer service is extremely poor! Hung up
on me twice whilst waiting to be escalated. Will use Amazon prime now next time, was a mistake to use this and won’t be doing it again ! Plus have to wait 7-10days for my refund! Appalling!

Maten var helt ok. Men väldigt dåligt kundbemötande från personalen. Vi blev dessutom blåsta. Skulle ha mat för tre personer som sedan hamnade på 608:-. Kassörskan gjorde ingenting för att förklara hur menyn och portionerna fungerar för mig som var ny kund trots att jag nämnde det

I order a Sainsbury’s chop shop. 2 items the same brand that was on offer. They sent me a substitute of the same flavour charged me one at offer price and one at normal price despite them being on offer. Absolutely joke. Will not order another Chop shop again, Tesco whoosh is way better.

Item in order has been smashed, leaking sauce over other items, very difficult ti report the issue and get a refund for the unusable item - Tesco Whoosh is more reliable and the app actually tracks it as an order, unlikely the sainsburys app which doesn’t have it logged

Went there today with my 1 year old for his 2nd haircut waited 40 minutes past his appointment time there was no customers in the shop and both staff members decided to sit down and have there break didn't even say 2 words to us just left us sat there to which I asked would someone be cutting my sons hair the response I got was I'm eating my lunch not even a I'll be with you soon or anything it was 3 o'clock in the afternoon I don't see why they both had to have a break at the same time it's just disappointing as his first haircut was done by a lovely lady shame she wasn't there today definitely not going again think some people need retraining in people communication!!!!

Matförgiftning. Undvik.

I was over charged for 10 items when I only recieved 1. I have rang help line 4 times, sent 4 emails, sent proof of bank statement, not getting anywhere, it's over 2 weeks now and they have my money. Sainsburys just won't help.

Delivered in time 60% not what I ordered..

Dålig arbetsmiljö, behöver betala för att få jobbet. Kamera övervakningen används som ett hot

Only half the items were delivered. Popped into Sainsbury’s and the lady on customer services said “oh yes they often only take one of two bags” and could remember the driver leaving my other bag. I’ve still been charged the full amount! In store can’t do anything about it as it’s a separate company. The driver also took much longer than the time allocated to arrive. Will not be using again!!

Beställde mat till 4 vuxna och 3 barn hos er i Enköping 25-10-14.
Beställde vid en monitor och väntade. Kollade kvitton, både mitt och de som satt på påsen och kvittona stämde.
När vi kom hem till våra barn och barnbarn som bor i Österunda, 2 mil från Enköping så saknades vår dotters mat (det händer uppenbarligen ofta hos er)
Vi fick visserligen pengarna tillbaka när vi åkte hem till Bålsta efter två timmar men jag förväntar mig nog någon form av kompensation. Men vi fick bara pengarna pengarna tillbaka, ingen ursäkt eller någon form av kompensation. Personalen på plats ville ge oss mat, men det var ju över två timmar för sent. Hur kompenserar ni oss för det här?

Terrible customer service. They make promises that they do not keep. It seems that they tell the clients what they wish to hear in order to complete the call but have no intention whatsoever to take action on what they have said.

No sincerity.
They don't care.
The app is awful too.

Maten smakade mera lyxigt än vad priset talade vilket gjorde upplevelsen mycket fantastisk!

Used this service twice now, you'd have thought I'd have learnt the first time.
1st time, place an order for £90+, said delivered 90mins later, no picture evidence. Rang them to be told the uber driver must have stolen it! They didn't seem bothered or surprised. Took 10 days to get money back.
Thought I'd try again 3 months later, order cancelled with no explanation after 75mins, email said I wouldn't be charged. Money still taken from my bank, had to ring again to instruct refund, let the wait commence!
NEVER AGAIN!

Jätte god mat av bra kvalitet till rimligt pris och snabb service.
Restaurangen var fräsch, inbjudande och fint inredd. Allt som allt väldigt nöjd, inget att klaga på!

I was delivered a completely wrong order.
When I rang to ask them to deliver the correct order I was told that was not possible even though I expect the order was still in the couriers car and it was a genuine mix up.
They implied that the driver had taken my delivery as it had wine in it.
I don't believe that but they were happy to throw him under the bus

I placed an order for c. £30 but all that arrived was a bunch of bananas and a cucumber, neither of which I ordered! These things happen, but - despite being assured that a refund had been processed the same day - I have now spent nearly a month chasing it thanks to repeatedly conflicting information having been given. I’m now left trying to sort this out with my bank directly. Appallingly poor customer service - will never use Chop Chop again.

Fail to deliver yet won't refund delivery charge

Wait over an hour for the order to cancel

2 deliveries both wrong and wait 2 weeks for a refund.

Never again !

Horrible!. I put in an order, waited a while and nothing came. I didn't receive any text to tell me what was happening, then I checked the app, it said 'order cancelled'. So I rang, women said we couldn't take payment... I was so confused, because I had more than efficient funds in the bank, call centre sounded foreign. She told me to ring my bank, I did. The bank said my card was locked, because suspected scam. They unlocked it. I rang back today, was told it would take 3 to 5 days to get back £50.39 back. I literally am so disappointed. The worst customer service ever and no communication.