I made a enquire abour a kia sportage on sunday evening .9 15 on monday morning by grace made appointment at 11am to see car which was waiting .Grace was very helpfull and patient aswell . I bought a... もっと見る
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No pushy salesperson. Open and honest regarding part exchange valuation. Explained everything (twice in my case!) Very patient, listened instead of talking. Nothing too much trouble. Plenty of time to... もっと見る
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Really great I live in Scotland so organised everything through email then attended the Blackpool Kia branch to collect in person. Jonty organised everything to be ready to take away within a few days... もっと見る
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We had looked around for a Kia Niro and found the one for us at Chorley group, Blackpool. We had an excellent salesperson in David Gore. He understood our needs and answered our many questions. A gre... もっと見る
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企業情報
当該企業による記述
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
当該企業による記述
連絡先
Blackpool Kia, Amy Johnson Way, Blackpool, FY4 2RP, Blackpool, Lancashire, 英国
- 1252 400510
4.6
優良
340件のレビュー
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I made a enquire abour a kia sportage…
I made a enquire abour a kia sportage on sunday evening .9 15 on monday morning by grace made appointment at 11am to see car which was waiting .Grace was very helpfull and patient aswell . I bought a car one hour later and picked it up tday friday . Would never go anywere else and i live in swinton . Thanks alot again Grace .
2026年5月15日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Barry,
Thank you for your fantastic review! We’re delighted to hear Grace contacted you so quickly following your enquiry and had the Kia Sportage ready for your appointment.
It’s wonderful to know Grace was so helpful and patient throughout the process and that everything moved smoothly from viewing the car to collecting it on Friday.
Your loyalty and kind words mean a lot to us, especially with you travelling from Swinton to visit us. We’ll be sure to pass your lovely feedback on to Grace.
We hope you enjoy your new car, and thank you again for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The representative reacted in a…
The representative reacted in a pleasant and polite manner to my requests and proved to be knowledgeable and efficient and I am very satisfied with my purchase
2026年5月13日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear David,
Thank you for your wonderful review! We’re delighted to hear our representative was pleasant, polite, knowledgeable, and efficient throughout your experience.
It’s fantastic to know you are very satisfied with your purchase, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Superb service
Superb service. Friendly staff. Not pushy and very knowledgeable. A really simple and great buying experience
2026年5月6日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Gary,
Thank you for your fantastic review! We’re delighted to hear you received superb service from the team and enjoyed a friendly, relaxed and knowledgeable buying experience.
It’s great to know the process was simple and stress-free for you.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Chorley Group Kia Blackpool. Kia Sorent Purchase.
I called in Chorley Group Kia, at Blackpool with my son in law, to see what a deal I could get to change my Kia Sorento, to a new one. I have been really happy with my Sorento, which I purchased there also. Paul Servant greeted us on arrival, and immediately put us at ease. He went through all the options with us, and explained the latest finance arrangements .I made my order then, on our first visit. When we left, my son in law said he couldn't beleive what a great deal I had got with Chorley Group Kia at Blackpool ! With my previous Kia Sorento purchase , I was recommended to Chorley Group , by my neighbour, who said they were good to deal with . When I took delivery of my new Sorento, I was most happy to find they had given me a full tank of fuel !
They are very good to deal with. Most Happy.
2026年3月6日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Kenneth,
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience at Chorley Group Kia in Blackpool and that Paul Servant made you feel at ease while guiding you through the options and finance arrangements. It's great to know you were able to secure such a good deal on your new Kia Sorento and that your first visit led to placing your order straight away.
We truly appreciate your continued trust in us following your previous purchase, and it's wonderful to hear that you would recommend the dealership to others as well.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Jonty was very responsive throughout
Jonty was very responsive throughout, from initial queries right through to after sales queries. We have had a great experience with the sales team.
2026年3月9日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Melissa,
Thank you for your great review!
We're delighted to hear that Jonty was responsive throughout the whole process, from your initial enquiry right through to aftersales support. It's fantastic to know the sales team provided you with such a positive experience.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
Bought a Kia Rio from here about 3 months ago and we had an overall great experience. After our test drive we had noted something wrong with the car interior and David Gore assisted us and made sure the issue was going to be resolved. Within a few days we collected it and it was waiting for us, ready to go. So far the car has been great and we have had no issues. We will definitely come here again should we want to buy a new car. Very good customer service!
2025年12月3日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Jessica,
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience purchasing your Kia Rio and that David was able to assist you in resolving the interior issue quickly. It's great to know everything was ready for you when you returned to collect the car and that it has been running perfectly since.
We really appreciate your kind comments about our customer service and look forward to welcoming you back when the time comes for your next car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
No pushy salesperson
No pushy salesperson. Open and honest regarding part exchange valuation. Explained everything (twice in my case!) Very patient, listened instead of talking. Nothing too much trouble. Plenty of time to test drive. Would recommend J.S.,excellent salesperson.
2026年2月21日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Ian,
Thank you for your wonderful review.
We’re so pleased to hear that you felt the experience was open, honest and completely pressure-free — that’s exactly how buying a car should be. It’s great to know J.S. took the time to explain everything clearly (even twice!) and ensured you had plenty of time to test drive and make the right decision.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Never again will I buy a used car from these people
Purchased from Chorley Kia Blackpool
I purchased a 2021 kia sportage from this company on 9/9/25. It had a couple of snaggy bits so It had to go back to their showroom for these (which I agreed to) I also mentioned that there was a clutch judder & i was told that they would check it when it went back. They collected my car from my home on 28/10/25 & they left me a courtesy car. They said that it would be best if the person (Dave) that collected my car from me took it to his home & used it for the weekent to detect the judder, which he did. They told me several times that they would book & have booked ramp space to strip my car but never did. Roll on 3 weeks later, they still had my car & they only did a judder test & said that as my car has the remainder of the 7 year Kia manufacturer warranty the judder needs to get worse before Kia will pay for it & they themselves didn't want to bare the cost of stripping my car. Oliver also said that we can keep an eye on the judder & when it meets what Kia deems to be a certain level, they will then fix it. I said i wasn't happy so Oliver asked me if I wanted to part exchange it with them but I would have to pay more as they only had more expensive cars in atm. I said why would I part ex a car that I've only had for 10 weeks & you've had it 3 of those weeks. I asked him, out of curiosity how much would you give me in part ex. He replied that I'd lose more money as when my car came in to them, the workshop said that it stunk heavily of smoke. I could not believe what he said as I do not smoke & nobody has ever smoked in my car. He also said I'd lose money for wear & tear. My car was returned to me the next day by Dave & it did stink of smoke. I asked Dave do you smoke Dave & his reply was, no, do you want to smell me (very professional) I felt so trapped with this car as nobody wanted to help me sort this problem. On 26/1/26 took my car to another kia dealer. They did an inspection & their report said that the clutch judder needs looking at urgently & they also discovered an oil leak. I phoned chorley group & told Declan about the oil leak & that I still wasn't happy about the judder & i didn't intend to buy a car with a judder, he said exactly the same as Oliver & that sportages are known to have clutch judder. I then told him about the report on it from another kia dealer & he arranged for my car to be collected. Yes i got another courtesy car & was basically made to feel that i should be grateful to them as it was costing them £20 per day from their budget to loan me the car. They did another judder test & it now qualifies for Kia themselves to pay for it. I sent him an email for Declan to agree to my terms & conditions as I've been messed around so much. Had hardly any phone calls from them, I had to do most of the calling & I've asked for the area manager to call me, still waiting. I told them I'd give them 2 weeks max to fix my car as under consumer law I only have to give them 1 chance to fix it after the first 30 days, but within 6 months & i could reject the car for a refund. they've had that chance but I will give them the benefit of doubt. I told Oliver this & his response was that he hasn't been there long enough to know about refunds (he's been there years) Still no phone call back so I phoned them. Was then told my car wouldn't be ready for another few days so I'd just had enough & i put a complaint in & asked for the refund process to begin. I again asked for a more senior manager to call me. I'M STILL WAITING.
2026年2月19日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Josie,
Thank you for taking the time to share your feedback.
We appreciate that this situation has been frustrating for you and would like to clarify the outcome.
Following further assessment, the vehicle was retested and subsequently met Kia’s criteria for warranty approval. A brand new clutch has now been fitted under the manufacturer’s warranty. In addition, the rear light concern was rectified and the vehicle was returned to you fully fuelled. To minimise further inconvenience, you were not required to return to the dealership, as we arranged collection and delivery directly to and from your home.
We would also like to confirm that Paul has been managing your case and has arranged a goodwill gesture as a form of compensation in recognition of the inconvenience caused.
We are pleased that the necessary repairs have now been completed under warranty and trust this resolves the mechanical concerns raised. Should you require any further assistance, please contact Paul directly who will be happy to help.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Declan Cooke from Chorley Group always…
Declan Cooke from Chorley Group always provides 10/10 service. Nothing is too much trouble and I am very happy with my new car. Absolutely would recommend.
2026年2月17日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Emma,
Thank you so much for your fantastic review.
It’s wonderful to hear that Declan provided you with 10/10 service and that you’re so happy with your new car — that’s exactly the experience we strive to deliver. I’ll be sure to pass your kind words on to him; they’ll mean a great deal.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic customer experience from… Chorley Group Blackpool Kia
Fantastic customer experience from start to finish from Dec & his team, they took the time to understand what I wanted in a new car and gave me multiple options on the best possible deal for me, im over the moon with my new car and the service was second to none. I will definately keep returning as a customer.
2026年1月23日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Danny,
Thank you for such a fantastic review!
We’re delighted to hear you had such a great experience from start to finish with Dec and the team at Chorley Group Blackpool Kia. Taking the time to understand what our customers want and finding the best possible options is exactly what we aim for, so it’s brilliant to know you’re over the moon with your new car.
Your kind words really mean a lot to the whole team, and we truly appreciate your loyalty. We look forward to welcoming you back again in the future — enjoy every mile!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was in for service today for my mobility car
I was in for service today for my mobility car and I overheard the manager in the office use an able-ist slur on the phone and then laughed, it doesn’t need repeating but wasn’t impressed
2026年1月28日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Jane,
Thank you for bringing this to our attention. I’m genuinely sorry to hear about what you overheard during your visit — I completely understand why this would be upsetting and disappointing, especially in what should be a respectful and welcoming environment.
This is not acceptable and certainly not reflective of the standards or values we expect from our team. Your feedback will be taken very seriously and has been escalated to senior management so it can be fully investigated and addressed appropriately.
We really appreciate you speaking up, and we’re sorry that your experience today fell short. If you would like to discuss this further, please don’t hesitate to get in touch — we’re committed to learning from this and doing better.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Oliver was excellent he knew of my…
Oliver was excellent he knew of my circumstances and was extremely helpful and guided me through the process and nothing was to much trouble all the other staff I meet were very welcoming
2026年1月8日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Mrs. Ann Ellis,
Thank you so much for your lovely feedback. We’re delighted to hear that Oliver was able to support you so well and guide you through the process with care and understanding. It’s also great to know the rest of the team made you feel welcome. We really appreciate you taking the time to share your experience
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Lewis made this a pleasure to buy a…
Lewis made this a pleasure to buy a used car from Hyundai in Blackpool (Chorley group) Can highly recommend
2025年11月27日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Helen,
Thank you so much for sharing this! We're thrilled to hear that Lewis made your experience such a pleasure — he’ll be delighted to know his support made a difference.
We really appreciate the recommendation and hope you're loving your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
FALSE 7 year warranty
WARNING: DO NOT RELY on the 7-Year KIA Warranty – My Chorley Group Kia Experience
I am writing this review to advise other potential buyers and Kia owners to exercise extreme caution regarding both the Kia 7-Year Warranty and the service practices at Chorley Group Kia.
The Issue: Premature Clutch Failure
My vehicle , developed a severe clutch judder at only 35,000 miles. Clutches should typically last between 60,000–100,000 miles.
Despite the low mileage, Chorley Group Kia denied my warranty claim, asserting the failure was due to “wear and tear.” This claim is unacceptable. The clutch judder is a common, widely reported manufacturing defect for this model, indicating a premature failure that should be covered. I am a highly careful driver, often transporting my three children.
Poor Service and Unprofessional Conduct
During the initial diagnostic appointment, the dealership attempted to coerce me into purchasing overpriced tires. They improperly delayed the release of my vehicle, citing marginally non-compliant tires, until I agreed to their terms.Stating they could not release the vehicle due to illegal tyres. Until I stated I am not obliged to get them from them as they are alot cheaper else were. They then agreed to release the vehicle with a signed declaration. But i agreed to these tyres due to me needing the work done under warranty. This conduct delayed the actual warranty assessment and placed me under undue pressure.
The Bottom Line
When faced with a genuine mechanical failure that is clearly a known defect, Kia and Chorley Group Kia have chosen to hide behind the fine print of “wear and tear,” refusing a repair that costs over £1,000.
The 7-Year Warranty appears to be misleading, as crucial components are unfairly excluded. I strongly advise prospective buyers to thoroughly investigate known defects before purchasing.
STAY AWAY from Chorley Group Kia if you expect fair service or a legitimate warranty claim.
2025年11月14日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Hi Andrews,
Thank you for taking the time to leave your feedback — we genuinely appreciate you sharing your experience, and I’m sorry to hear how disappointed you’ve felt throughout the process. We never want any customer to feel let down, so I’ve taken the time to review your case in full with our Kia team to make sure everything is clear and accurate.
After investigating your vehicle’s history and the work carried out, here’s what we’ve confirmed:
• The vehicle was purchased outside of the Kia / Chorley Group network, so we don’t hold any prior service records for it.
• When your car arrived, we were unable to complete a safe road test due to front tyres below the legal limit (1.4mm N/S/F and 1.5mm O/S/F). Road-testing is essential for diagnosing clutch concerns.
• To prevent delaying the investigation further — and with your agreement — we fitted budget tyres so we could carry out the required checks.
• Once road-tested, the clutch judder was identified. Clutch components are classed by Kia as wear-and-tear items, with goodwill typically capped at 24 months.
• As your car is 6 years old, Kia Customer Services also confirmed that the repair would not be covered under warranty.
• To proceed any further, we would have required your authority to strip the clutch for full diagnosis, but this was declined.
I completely understand how frustrating unexpected repair costs can be, especially when a vehicle is relied upon daily. That said, we do have to follow the manufacturer’s warranty guidelines, and in this case both our team and Kia UK reached the same conclusion based on the age of the vehicle, its history, and the nature of the component.
If you would like to talk this through with a manager, or need support looking at repair options, I’m more than happy to arrange that for you — just drop me an email at nicole.hall@chorleygroup.co.uk
and I’ll make sure the right person reaches out.
Thank you again for your feedback, and I hope we can help bring this to a more positive conclusion for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great experience when buying our next…
Great experience when buying our next car.
Staff at the Citroen Garage on Amy Johnson Way Blackpool were knowledgeable, patient and not pushy like some car sale.
Great service, great staff
2025年10月24日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Thank you so much for the lovely review! We're thrilled to hear you had such a great experience at our Citroën showroom on Amy Johnson Way. The team will be delighted to know their knowledge, patience and no-pressure approach made the process so comfortable for you.
Enjoy your new car, and if you ever need anything at all, we’re always here to help! 🚗✨
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
The best.
Friendly knowledgable staff.
Professional and polite,a complete pleasure to deal with.
Excellent communication from Dave Gore from my initial enquiry to signing for my new car.
I would recommend Chorley Group Blackpool to all my family and friends.
2025年10月20日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that Dave and the team at Chorley Group Blackpool made your experience such a pleasure from start to finish. Excellent communication and friendly, knowledgeable service are exactly what we strive for!
Enjoy your new car — and thank you for recommending us to your family and friends, it really means a lot. 🚗💙
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Did a trade in and upgrade of my Kia…
Did a trade in and upgrade of my Kia Stonic. The whole process was smoothly managed by David, who took time to explain everything and arrange all the paperwork.
Thanks also to Harris who managed the handover and driveaway professionally.
It's actually my 3rd car from Kia Blackpool and each time the experience has been as pleasureable as it can be when you're parting with £thousands, I would recommend them to anyone.
2025年10月15日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Thank you so much for your lovely review — and for choosing Kia Blackpool once again! We’re thrilled to hear that David and Harris made your upgrade experience so smooth and enjoyable. It means a lot to have your continued trust and recommendation.
Enjoy every mile in your new Kia, and we’ll look forward to welcoming you back when it’s time for number four! 🚗✨
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service from Jonty!
Really great I live in Scotland so organised everything through email then attended the Blackpool Kia branch to collect in person. Jonty organised everything to be ready to take away within a few days of my original enquiry. He wasn’t pushy or anything either which I really appreciated. Fast response to emails and enquiries. Couldn’t fault him and the service I received. Other employee (didn’t catch his name) was really pleasant too chatted away to my uncle and my little girl whilst I sorted things out.
2025年10月13日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
We’re delighted to hear that Jonty and the Blackpool Kia team made your experience so smooth — especially with you coming all the way from Scotland! It’s wonderful to know everything was ready for you and that the team made you and your family feel welcome.
We’ll be sure to pass your kind words on to Jonty and the rest of the team — they’ll be thrilled. Enjoy every mile in your new Kia, and we hope to see you again in the future! 🚗💨
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great friendly service.
Dave at the Blackpool store was very informative and polite. Nothing was too much trouble information wise. A very good experience in the purchase of our new Niro from start to finish.
2025年9月30日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Thank you so much for your wonderful feedback! We’re delighted to hear that Dave made your experience such a positive one and that everything went smoothly from start to finish.
We hope you’re loving your new Kia Niro, and we’ll be sure to pass your kind words on to Dave and the Blackpool team.
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Brilliant service start to finish
My experience purchasing a car was seemless and frankly enjoyable - from initially enquiring online, to conversations on the phone, to collection on the day. David was honest, insightful and committed to getting me the best deal possible. I’d definitely looked to purchase from this group again as and when I look to buy my next car.
2025年9月13日
自発的なレビュー
Chorley Group - Blackpool Kia からの回答
Dear Oliver,
Thank you for sharing such a brilliant review! We’re so pleased to hear the whole process—from your first enquiry to collection day—was seamless and enjoyable. It’s wonderful to know David made the experience honest, insightful, and stress-free. We’ll be sure to pass along your kind words to him. We really appreciate your recommendation and look forward to helping you again when it’s time for your next car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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