chRge IT レビュー 

chRge IT からの回答

2024年5月1日

Dear Ossian,


Thank you for bringing your concerns to our attention. We sincerely apologise for the dissatisfaction you have experienced with your recent purchase of AirPods from our platform.

We understand the frustration that arises when products fail to meet expectations, especially after such a short period of use. We deeply regret any inconvenience this may have caused you.

Upon reviewing your case, we see that our customer support team has made every effort to assist you in resolving the issue promptly. We offered various solutions, including repair or replacement of the faulty AirPods in accordance with our warranty policy.

However, it appears that we were unable to reach a satisfactory resolution due to a lack of cooperation on your part. Despite our best efforts to assist you, we understand that you may still feel dissatisfied with the outcome.

We want to assure you that we take customer feedback seriously and are committed to continuously improving our products and services. Your feedback will be taken into consideration as we strive to provide a better experience for all our customers.

If you would like to discuss this matter further or explore alternative solutions, please do not hesitate to contact us. We value your business and would welcome the opportunity to make things right.

Thank you for your understanding.


Best regards,

April
Customer Relations Manager
chRge IT

chRge IT からの回答

2023年10月10日

Dear Mo,

I am very sorry to hear about the issues you have faced with your device. At chRge IT, we strive to ensure that all of our customers have a 5 star experience from start to finish.

Having checked your order, I can see that you never raised a complaint, or enquiry regarding the issues you mentioned above. All our devices are backed by a minimum 6 month warranty. Based on the time your order was placed, you should be entitled to a free repair, or replacement, subject to our warranty terms and conditions:

https://chrgeit.co.uk/pages/warranty-terms-conditions

Based on the information you have provided, I am happy to issue you with £15 worth of gift cards as a goodwill gesture. Furthermore, I am happy to offer a free of charge repair or replacement, should you wish to utilise the warranty, please email us at support@chrgeit.co.uk, with your order number and the issues you are experiencing with the device, and we will be sure to provide a resolution.

We're sorry that your device fell below our typical 5-star standards. Rest assured we will do our best to get this resolved. We hope to serve you again soon!


All the best,

Jay,
chRge IT