Churchill Living レビュー 

566
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

My wife and I recently had some remedial work done in our apartment (the usual things on a new build movement cracks etc). I have to say the workman David Miles that was sent from Churchill Living w... もっと見る

5つ星のうち5の評価

Dear Nicky We would both like to thank you for your professionalism,excellent communication,and genuine care went above and beyond. Thank you for always being there to answer our questions and gu... もっと見る

企業が回答しました

5つ星のうち5の評価

Having been let down by another retirement living company, we were quickly invited to view available apartments for rental at Bond Lodge, after our enquiry on behalf of mum, and met with the very love... もっと見る

企業が回答しました

5つ星のうち5の評価

We moved in to Holyshute Lodge in April and we love being in our new apartment. Everyone has made us feel welcomed. Amanda, the lodge manager is fantastic. She is so approachable,friendly and supporti... もっと見る

企業が回答しました

企業情報

  1. 老人ホーム
  2. 建設会社
  3. 高齢者居住地区
  4. 退職制度提供業者

当該企業による記述

Churchill Living build one and two bedroom properties exclusively for the over 60s. Churchill create thriving communities that offer an enhanced lifestyle, peace of mind and freedom to live life at its best. With over 20 years experience in the industry trust us to provide a quality aparmtent that you can be proud to call home!

当該企業による記述


連絡先

4.6

優良

TrustScore 5段階評価の4.5

566件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(566)

過去12か月のレビュー数: 132

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5つ星のうち5の評価

Headley Lodge Ashtead

It is now almost a year since I moved to Headley Lodge in Ashtead and a good time in which to reflect on the experience.

Having spent many years living in my previous property there were many aspects of my life there that were becoming onerous:
• the constant concern of maintenance and updating an older property
• the need to maintain the garden
• having a number of elderly neighbours the realisation that the interior arrangement was not suitable for their needs as they aged
• awareness of the need for increased security

This prompted me to consider moving to a Churchill Living apartment where the above concerns were removed and were no longer my responsibility and therefore, I made an appointment to view an apartment at Headley Lodge…. purely a research visit I said…. however, I decided then and there, that it was a move I could and in fact should make. My intuition suggested that the time was right to make the move as I was open to relocating to a new area, open to the challenge of meeting new people and ready to undertake new experiences and that it should be now rather than later.

There followed a two-month period of decluttering and downsizing, which was daunting but ultimately cathartic, for memories remain in the heart and mind not in a pile of dusty, faded photographs featuring people who were now nameless.
Meanwhile the legal processes of moving and buying an apartment were eased by the solicitor recommended to me by the Churchill salesperson and the logistics of the removal were arranged by Britannia and a Senior Move Consultant (supplied by Churchill).

People have regularly asked me during the last twelve months whether I have “settled in” and the truth is I felt at home here from the very first day. The other residents have been friendly and welcoming which has made the transition easier. Although I regarded the move here as the start of a new phase in my life, I have also been able to resume all the activities that were an essential part of my previous life. So, within the first few weeks of living here I had joined a local gym for my yoga and Pilates sessions, joined a book group at an independent bookshop in Ashtead and have attended a local church. I have also enjoyed walking and discovering the neighbouring area and appreciating the fact that within ten minutes of here I can be walking in the woods. The transport links too enable me to visit London/Kingston/ Guildford and getting to Wimbledon last year was just so easy.
In addition, I am still in contact with friends and neighbours from previously…. which is so easy to do with email/ WhatsApp etc. and friends also have been keen to visit my apartment.
When I go away (fairly often) I really appreciate returning to my apartment, which is furnished in a minimalist style but reflects the way I wish to lead my life now.

It has therefore been a positive and liberating experience which I can recommend to anyone who is considering such a move.

2024年4月30日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you very much for taking the time to post such a comprehensive and well-considered review about your move to Headley Lodge. It is wonderful to hear that your first year has been such a positive experience, and we hope you'll enjoy many more happy years in your apartment!

5つ星のうち5の評価

Contented ‘Autumn Living’

We moved into Arlington Lodge 6 months ago and are extremely happy there. We settled very quickly thanks to the friendliness of residents and the support of the manager and fellow occupants, as we adapted to this major life change. Activities are available at whatever level you choose, but privacy is respected.
We feel very safe & secure, and life is less stressful now that we have fewer maintenance responsibilities.

2025年3月25日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you Jackie, this is exactly what life with Churchill is all about so we are very glad to hear that you have settled in so quickly and that you're enjoying your new life at Arlington Lodge.

5つ星のうち5の評価

Yates lodge Farnbrough

Yates lodge Farnbrough
Such elegant beautiful apartments very inviting luxury reception entrance
Always something going on in events
Jo the lodge manager very helpful and nothing is too much problem to assist
Would recommend to anyone looking for stress free independent living

2025年4月3日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you for this excellent feedback, we're very glad to hear that you are enjoying life at Yates Lodge thanks to Jo and the team.

5つ星のうち5の評価

Sally Astbury at Manor Lodge supported…

Sally Astbury at Manor Lodge supported us from finding the exactly right apartment to my mother moving in. Sally is lovely, a pleasure to interact with. Thank you, Sally!

2025年3月28日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you for this lovely feedback about Sally, we'll be sure to share it with her and the wider team, and we're very glad to hear that you and your mum received so much help and support!

5つ星のうち5の評価

Riverain Lodge, Taunton.

It was a pleasure to deal with someone who was very professional and was able to answer most of our queries, and if not quickly got back to us with the correct info. We decided to go with Move Seniors and what an excellent decision. They have been exemplary in every aspect, advising us furniture to take, or not, and helped us with so many things to downsize, taking many items to Charity Shops, or Auction which gave us peace of mind and took the stress out of planning a house move. I would throughly recommend. Brittania also have been excellent, paid us a visit prior to move, brought boxes, wrapping paper, tape etc. so that I could start to pack if I wished.

2025年4月3日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you for taking the time to share these positive comments, we believe in the importance of providing these extra services to support people with their move and it's great to hear such good feedback from a happy customer. We wish you every happiness at Riverain Lodge!

5つ星のうち5の評価

Excellent, friendly managers

I'm part of the grounds maintenance team for Churchill Living, and I can honestly say the managers are amazing with the owners; they are all friendly and always willing to help where needed. The gardens are beautiful to sit in on a sunny day; the building itself is done to a high standard and is always clean and tidy.
I would highly recommend this company for retirement living.

2025年3月27日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thanks very much for the review and the recommendation Matthew!

5つ星のうち5の評価

Aimee at Riverain Lodge has worked…

Aimee at Riverain Lodge has worked miracles for me and my move-truly. She has pulled rabbits out of hats and everything is now moving forward quickly and smoothly. Kate from the SMP Has also been wonderful. Thank you both so much. I couldn’t have done it without you

2025年3月20日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you Jane, it's great to hear that you have received so much help and support with your move and we wish you every happiness in your new apartment at Riverain Lodge!

5つ星のうち5の評価

I moved into hawthorns

I moved into hawthorns, frinton on sea, 3 years ago, the whole complex is great for community living, our manager Ginny is extremely supportive to those that need it, sorts everything out and puts people's minds at rest.

2025年3月20日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you very much Karen for this excellent feedback, we'll be sure to share it with Ginny and the team.

5つ星のうち1の評価

Bad workmanship

I've lived at Abbots Lodge for 5 years. The building is now 11 years old. Never been decorated or freshened up and now some of the original plasterboarding which wasn't butted up properly is separating in various spots including two in my apartment.
The cost of having this rectified is £990.
My Lodge manager very helpfully put this through to Churchill building insurance who have refused it on the grounds of they don't cover bad workmanship.

2025年3月19日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

We are very sorry to hear this feedback. It is reassuring to hear that your Lodge Manager has been helping you to address this issue, although of course very disappointing that the cost could not be covered. We do understand that the problems you describe must be very frustrating, however we would question any assertion that they are caused by bad workmanship, since there are various other factors that may have caused this in the 11 years since the work was originally done.

5つ星のうち1の評価

Oh dear

Oh dear . I’m sure it’s wonderful when you buy a new apartment - but as someone who is stuck in a buying chain with a couple who are trying to buy a resold Churchill property , it’s a very different story.
Week after week , month after month , we wait for Churchills to provide information to the conveyancer !!!!

2025年3月13日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Hi Phil, we are very sorry to hear about the delays with your chain. We fully understand your frustration, but unfortunately delays like this in the conveyancing process are sometimes outside of our control. If you would like to send details to our feedback team at feedback@cem.co.uk we will be happy to help expedite this case for you.

5つ星のうち5の評価

I recently visited the Churchill retirement apartments in Oxted, Surrey.

I recently visited the Churchill retirement apartments at Charrington Lodge in Oxted Surrey with my sister. We were warmly greeted by Karen and given a full tour of the apartment block.
Charrington Lodge is a collection of 26 one and two bedroom apartments with fitted kitchens, landscaped gardens with patio and seating areas, and a Lodge Manager throughout the week to oversee the day-to-day running of the development.
Owners also benefit from a 24-hour call centre support system, a Guest Suite for family and friends to visit and an Owners’ Lounge with a coffee bar. Thank you Karen for all you help on the day. I like the fact there are many options for potential buyers. It was a pleasure to meet you. Sue.

2025年2月13日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you Sue for this excellent feedback about Charrington Lodge, we'd love to welcome you back again soon!

5つ星のうち5の評価

Paddock Lodge is a very good example for retirement living

Every contact that I have had with Churchill has been very satisfying good experience. Maggie, the sales executive, has been very helpful, not actively selling but informing, allowing me to make my own decisions. Nothing is too much trouble, Maggie is well informed on all aspects of Paddock Lodge and the purchase of the apartments. She is admirably supported by the existing owners who we have met several times. The Paddock Lodge is very well presented, well positioned for all the essentials and the travel infrastructure.

2025年3月5日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you Robert, this is great to hear and we will be sure to pass on your kind comments to Maggie and the team. We hope to welcome you to Paddock Lodge again very soon!

5つ星のうち1の評価

Awful dealing with this company

Awful dealing with this company. My Mum passed away over a year ago and the flat sale went through last year. Still getting letters about various things happening at the flat including a service charge demand. Have called several times, left messages with no reply. E-mailed as impossible to speak to anyone. Finally got confirmation that it will stop today, No apology given!!

2025年3月3日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

We are extremely sorry to hear of your dissatisfaction with the standard of service you have received since your mum passed away. From your comments it is clear that this has fallen well below the high standards we set ourselves. Please accept our condolences and our sincere apologies. If there is any outstanding issue that needs our attention please email feedback@cem.co.uk with details and we will be sure to respond as a matter of urgency.

5つ星のうち2の評価

Consider the Disadvantages

If, like me, you have been persuaded to make the move by the promises of hassle free removals and help with legal fees, ignore these and the pristine, chandeliered accommodation. I once was a property owner with a Tardis of a house which offered multiple options for generating future lending . Now I’m in a leasehold apartment with no options as most of my freehold was exchanged for a library of rules. I’m now referred to as an owner, but the only thing I own is a book of regulations. If residents want to make any alterations, however small, they have to pay a Permission Charge - in my case £109 to install a washing machine! Promises made before signing up are hastily forgotten once moved and I am furious to see notices of ‘Wipe Your Feet’ on doors, especially when the neutral carpets were selected for public areas for the look rather than practicality. Independent Living also choose refuse bins for the over 65s that are too heavy to lift, over sink windows unable to open because of distance, kitchen cupboards that require steps to reach (also coat hooks too high up on doors) and smoke alarms so sensitive they deter cooking. All fur coat and no knickers!

2024年12月25日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Hi Valerie, we are very sorry to hear of your disappointment with certain aspects of your move and will be sure to take all of this feedback on board. We always listen to our owners' views and incorporate practical feedback into our design process. We would also encourage you to speak to your Lodge Manager in the first instance if you need any adjustments made in your apartment, or if you would like to provide specific feedback on how the development is being managed. We always try our best to ensure that decisions are made in a democratic way, and the rules we have in place are intended for the benefit of everyone as a community. We are also committed to looking after the building for the long term and keeping service charges as low as possible for you and other owners, whilst maintaining the strong sense of friendship and community that many of our owners value.

5つ星のうち5の評価

Stayed as a guest at Lockyer Lodge…

Stayed as a guest at Lockyer Lodge recently. A warm welcome from the Manager and nice clean, pleasant surroundings. If we were thinking of buying a retirement apartment this would definitely be our first choice. Excellent!

2025年1月30日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thanks Pat, we're very glad you enjoyed your stay at Lockyer Lodge and hope to see you back again soon!

5つ星のうち5の評価

Coopers Lodge Frinton…

Although l don't live in a Churchills accommodation l do the grounds maintenence of Coopers Lodge in Frinton on sea, which l has been my absolute delight.
I have tendered the gardens for around 7 years and over this time have gotten to know many of the residents, whom are lovely. This site houses a unique community and a truly amazing and dedicated Manager, Mandy. Trips are often organized for those who wish to partake and activities laid on through out selected days . From the outside I see a strong sense of unity and care .Had my mum still been here l would have loved her to have lived at Coopers Lodge They are beautiful flats, which are set in an idilic location near beautiful beaches, lovely grounds and close to all necessary amenities, what more could one want ?

2025年2月25日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thanks so much for the lovely recommendation, and for all the work you've done over the years to keep our owners' gardens maintained for them to enjoy!

5つ星のうち5の評価

Myself My Husband and our little dog…

Myself My Husband and our little dog Toby moved to Concorde Lodge nearly 2 years ago. It has been the best thing we ever did. After many years Service in the Army and Prison Service we have found peace in our Golden years although still in our 60s!.
Our Lodge Manager John is exceptional nothing is too much trouble. Our Apartment is warm and cosy and we are only 10 minutes from our Grandchildren. We travel in our campervan knowing everything is safe at home. Not for everyone but perfect for us the choice is yours.

2025年2月24日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you very much for this amazing feedback, it is great to hear that the three of you are so happy at Concorde Lodge!

5つ星のうち5の評価

Happy of Hitchin

Three months ago my life had reached a point where I needed to downsize. I was not enjoying looking after a large house and garden. It had all become too much for me and was making me ill. My husband, who is not fully well, was happy to stay there forever. We had reached a crossroads.
I finally managed to persuade him to visit Dovehouse Lodge with me. I fell in love with the whole Churchill Living concept, my husband was not so keen. Alison answered his questions and slowly over a few visits he came to appreciate the benefits. He finally realised the strain I had been under and how much easier life would be if we moved.
After viewing several properties of different combinations we settled on one we liked. We took the exchange option and moved in within 6 weeks from the initial viewing. It has taken away all the worries that kept me awake at night. I feel better, I look better and I'm sleeping really well. We both feel more secure and settled, I have noticed an improvement in my husband also. He has the other males to share his sports interests and enjoys watching the big matches with them in the Communal Lounge. We have been welcomed by both the inmates and Linda the Manager alike.
We thank Alison for her perceptiveness. She found the perfect apartment for us and we are settling in nicely.

2024年12月7日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thank you Janis for taking the time to share this incredible feedback! We are so pleased to hear that both you and your husband are enjoying the benefits of improved health, happiness and friendship since making the move to Dovehouse Lodge.

5つ星のうち5の評価

A wonderful community

My parents have been living in a Churchill retirement home for 18 months now. The team (Karen and Tina) have created a wonderful atmosphere in the home with loads of social event and a real feeling of community.
Their flat is well designed and works really well for my father who is in a wheelchair. Overall it has been a great move for my parents and I always feel welcomed and involved. I would thoroughly recommend it.

2025年2月16日
自発的なレビュー
Churchill Living ロゴ

Churchill Living からの回答

Thanks for taking the time to share this lovely feedback, it's great to hear that your parents' move has brought plenty of positives for you as well as for them.

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