From the very first email about availability to the actual moving day everyone was polite, professional and courteous! The packing and moving team were outstanding and made what could have been a ve... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our experience with City Moves was FIRST CLASS. We both want to thank everyone so much for helping us move from Wales to way up North. The admin staff were polite and helpful. As to the removal me... もっと見る
We used City Moves for our move from Pontardawe to Swansea and from start to finish they were excellent. On the day of the move the team arrived on time and began putting floor and door protection dow... もっと見る
The first team arrived early and dismantled the furniture. The second team arrived with the lorry and worked quickly and carefully. Coming up with various solutions to issues around our none standard,... もっと見る
企業情報
当該企業による記述
City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property. Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.
連絡先
Head Office - City House, Prospect Park, Queensway, SA5 4ED, Swansea, 英国
- 08000 302090
- customerservices@citymoves.co.uk
- citymoves.co
4.9
優良
1721件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Movers were very prompt
Movers were very prompt, clean and efficient whilst also being friendly and amiable
2026年2月9日
自発的なレビュー
CITY MOVES からの回答
Afternoon Ron, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Very good experience for the onset
Very good experience for the onset. Great communication during the initial quote process and were more then happy to explain the quote. on moving day gents were very professional and swift. Would recommend them to anyone looking to move.
2026年2月7日
自発的なレビュー
CITY MOVES からの回答
Afternoon T Bree, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service and able to relieve any stress. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Amazing
I had a great experience with City moves. Usually moving can be quite stressful but they made it really easy. They arrived when they said they would and they helped with putting everything in the van. Nothing was damaged in the journey. Super friendly and helpful and the price was really affordable. Thank you again!
2026年1月31日
自発的なレビュー
CITY MOVES からの回答
Afternoon Kacey, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service and able to relieve any stress. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Excellent professional service
Excellent professional service. Requested quote on a Monday, came back with good price and availability next day to move. The two movers that turned worked really hard and moved everything out and in the new house within 3 hours. Thanks
2026年2月3日
自発的なレビュー
CITY MOVES からの回答
Morning Scott, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service at such short notice. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Brilliant company with brilliant staff
I just wanted to say how pleased I am with this removal company, they were very professional from start to finish and the price was very competitive. The removal staff - Rhys, Jacob and Zak were hard working, very helpful and polite and I cannot praise them highly enough.
I would definitely recommend City Moves.
2026年2月5日
自発的なレビュー
CITY MOVES からの回答
Morning J Medcraft, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
The 2 guys arrived on time and were…
The 2 guys arrived on time and were very friendly. They were very quick emptying my house but took real care with my belongings. When it came too putting my things into my new home they put everything where it needed to be and again took care of my belongings. Can not give the 2 guys enough credit for how friendly they were and how good they were.
2026年1月19日
自発的なレビュー
CITY MOVES からの回答
Afternoon Kieron, thank you very much for your review. Happy to hear we managed to provide you with a great service right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
CITY MOVES からの回答
Afternoon Mark, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Really went smoothly from start to…
Really went smoothly from start to finish. Very friendly and helpful staff.
2026年1月28日
自発的なレビュー
CITY MOVES からの回答
Afternoon James, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
No hassle
I had no hassle on the day of the move. City Moves arrived on time and did a good job.
2026年1月28日
自発的なレビュー
CITY MOVES からの回答
Morning Pauline, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Absolutely amazing company!
Absolutely amazing company. Looked after both properties either end, covering doors, floors etc. Really friendly staff. Highly recommend. Really good price too. Thankyou so much x
2026年1月9日
自発的なレビュー
CITY MOVES からの回答
Morning Miss Sullivan, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Worth the money!
The team turned up on time and were very professional packing the van and dismantling the wardrobes. They kept me informed throughout the process and were very polite. Having moved before without using a professional service I would not do so again. They made the process look easy and it was definitely less stressful than previous moves!
2026年1月23日
自発的なレビュー
CITY MOVES からの回答
Afternoon J Watson, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Very good company
I'm glad I had this company for when I moved recently. The men who came were lovely, very helpful and nothing was too much for them.
I would definitely recommend this company and use them in future if needed.
2026年1月16日
自発的なレビュー
CITY MOVES からの回答
Morning Lucy, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Stress free move
I found the whole moving experience trouble free, the crew arrived on time, extremely friendly and helpful and took great care in handling the furniture, would certainly use them again
2026年1月20日
自発的なレビュー
CITY MOVES からの回答
Morning David, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Great team
Great team, we would highly recommend this company, the team that made our move stress free were exceptional . We found them to be very helpful in their approach to the job. They were very hard working and very helpful in our move to our new home.
Great job.
Alan & Gill.
2026年1月20日
自発的なレビュー
CITY MOVES からの回答
Morning Gill, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
An excellent move experience
Our house move was made so easy by Citymoves, we would advise everyone to use them.
We packed our own items and used boxes provided by them.
Our movers were Mario, Chris and Ashley.
They were amazing, absolutely nothing was too much trouble for them. They worked so hard, they made our life so much easier. We couldn’t believe how smoothly the move went.
2026年1月29日
自発的なレビュー
CITY MOVES からの回答
Morning Jeanette, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Terrible
Terrible. They failed to take all our belongings, despite us explicitly checking they would fit as we had several large plants to take which we appreciated is not standard. We were assured repeatedly everything would fit. On the day, they said it didn’t. We had to leave a lot. That’s even though we had fewer items than on the film you send for a quote - including two fewer beds!
We were given four weeks free storage – except it wasn’t free. When the bill was sent we were told we would get four weeks free only if we first paid for 12 months. These ‘terms and conditions’ were not stated at any point. There were other ‘extra’ costs we weren’t told about either.
We tried to discuss the issues (there were others as well) afterwards but the company wasn’t interested.
To note, the men doing the moving on the day were very amenable and competent and apologised that we had been given the wrong information by ‘the office’.
Editing to respond to some of the most ridiculous points in CM’s nonsense reply below. As you’d expect, we’d seen our new house before we bought it, so knew we wouldn’t be using our old oven in our new kitchen. As there was an offer of ‘free’ storage we took it up and were told we could have four ‘free’ weeks which we planned to use for the oven while we looked to sell it. This ‘free’ storage cost us nearly £200. I have no idea what the prices quoted in CM’s fiction below are supposed to refer to – they are as unrelated to the reality of our experience as the rest of their story. The costs CM charged only went one way – up! If we had known these costs, we would of course have just kept the oven.
We raised all the issues clearly, fairly and repeatedly, including on the phone the Wednesday before I posted the review. CM was not interested, until this review. After failing to have our accurate review removed for being defamatory, they emailed asking to talk on 2 Feb. My reply, to Kirk at 14:06 on 2 Feb, explained our position yet again – I said (verbatim): “If you would like to discuss further over email, I’m happy to do so. It seems email would be best to ensure there’s a clear record for all.” We never heard back.
It’s slightly astonishing to read their reply – if only half as much effort were put into customer service. Terrible is now an understatement for our experience with this company. Hopefully they’ll treat customers better in the future. Or change track entirely and pursue their apparent interest in creative writing!
2025年12月10日
自発的なレビュー
CITY MOVES からの回答
Hi Maddie,
Thank you for your review even though we do think you are not painting a true picture of your service from us.
You emailed us prior to booking our services stating that your plants would be removed before your relocation day and that there was only a few you wanted us to take for you, we advised we could not guarantee this as we did not quote for these in our volume. However, we did say if they can fit on our vehicle, we would have no problem in taken them for you. A lot of plants we did take for you, but we could not fit them all on unfortunately. Reference to your storage you were not given any storage free as you did not even know that you needed it until your cooker didn’t fit into your new property. We advised storing your cooker would be no problem and it was £48 per 4 weeks for our smallest storage container. We run various promotions relevant to people’s volume of goods so all storage costs can differ. You emailed us after your cooker came into storage saying you had seen we have a flyer out for a £1 storage offer or 12 weeks free, which we do run subject to our terms and conditions. We did reduce your container cost from £15 plus VAT to £10 Plus VAT to help with your unexpected need for storage. We are completely transparent about costs and all our costs are on your quotation, I am happy to investigate any unforeseen charges that you were not aware of, I have emailed you direct regarding this. You have not tried to discuss anything with us as the first time we knew about this was when you made this review, we tried to call you and you advised you will not be answering us, we have tried via email also. If any of the above is not true, then please provide us all the miss information you have as we will happily investigate this for you. We welcome all reviews, but we do not agree with yours I’m afraid. Rating us terrible is not a true reflection on your service as what you have stated is incorrect.
However, we would like to wish you all the best in your new property.
Many Thanks
City Moves Team
City moves are excellent
City moves are excellent, staff is kind, professional and considerate. They make moving less stressful. I will definitely recommend them to others and use them again
2026年1月15日
自発的なレビュー
CITY MOVES からの回答
Morning Rakanang,
Thank you very much for you review. I am happy to hear we were able to make your move less stressful for you. I will pass on your feedback to the team. Thank you for choosing City Moves
Great move in two parts
Great move in two parts with some possessions for disposal and the majority back to Surrey. From the time Vic came to see us through to Scott and the teams taking care of our belongings we were very impressed with the service. Would definitely recommend the company and use them again if we had a need.
2026年1月22日
自発的なレビュー
CITY MOVES からの回答
Morning Edward, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently & disposal of your unwanted furniture. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location
I found the firm city moves excellent
I found the firm city moves excellent . They were extremely helpful with moving my piano and also moving other furniture . They were very careful not to damage anything and kind and considerate . I would highly recommend this firm .
2026年1月14日
自発的なレビュー
CITY MOVES からの回答
Afternoon June, thank you very much for your review. We are happy we were able to provide you with our highest standards of service right from the start. We will pass your appreciation onto the team. Again, thank you for using us and we wish you all the best in your new location
Always good
As I expected - I’ve used them 3 times. They are great all round. Punctual, polite, professional and good.
2026年1月13日
自発的なレビュー
CITY MOVES からの回答
Afternoon Rod, Thank you very much for you review. We appreciate your continued custom each time you move and we are happy to be able to provide you with the highest of standards on each move. We will pass your feedback onto the team and once again thank you for using us and all the best in your new location
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。