Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix,... もっと見る
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Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... もっと見る
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I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... もっと見る
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I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have... もっと見る
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4.2
ほぼ満足
577件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service, great price, quality watch and very prompt shipping. This was a very good experience , thanks.
2022年3月8日
自発的なレビュー
Citywatches からの回答
Dear Marg,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Quick service
Quick service, great price and website accurately reflected the product in person.
2022年3月4日
自発的なレビュー
Citywatches からの回答
Dear Bevan,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
First rate experience
First rate experience. I ordered the watch on a Wednesday, it was shipped from Singapore and was delivered to me in New Zealand on a Monday. Wow. Great service. The watch was great too!
2022年2月21日
自発的なレビュー
Citywatches からの回答
Dear Carl,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
I am very happy with my order thanks
I am very happy with my order thanks. It was faster than expected and goes well. The watch is solid and came with beautiful packaging. Of course I need to get the links taken out so it can fit me but I expected that.
> I am very happy at the price for an automatic watch and that it is 5 bar. Very attractive watch. It is heavier than my previous watch, so it will probably wear and tear well but I will have to get used to the different weight. Overall, very happy, thanks
2022年2月21日
自発的なレビュー
Citywatches からの回答
Dear Tess,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Very informative website .
Very informative website .. rapid response to order placement and follow up information. DHL delivery service excellent as well. Great dealing with your team and I would recommend your outfit very highly, Many thanks Peter
2022年2月16日
自発的なレビュー
Citywatches からの回答
Dear Peter,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Be aware this company is not NZ based
Be aware this company is not NZ based. Their office is in Australia so you get no consumer protection buying from them in NZ. If your goods are faulty you cannot have them repaired under warranty in NZ at official repair centres for free. You have to send the goods back to them, at your own cost and pay for return shipping as well.
2022年2月16日
自発的なレビュー
Citywatches からの回答
We always strive to provide the best service and prices to our customers. However, it seems that you have not even placed an order with us and left this negative review which we think is unfair and misleading.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Citywatches からの回答
Dear Shan,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Really smooth purchase experience
Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely with manufacturers box, paperwork and dealer stamped warranty. Love the watch!!
Just a quick bit of advice for NZ purchasers - if your watch + shipping costs exceed $NZ1000 you will need to register for a Customs Client Number. This can be applied for, pre or post purchase, free of charge from NZ customs
2022年2月14日
自発的なレビュー
Citywatches からの回答
Dear Wayne,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
City watches is easily the best company I’ve bought from that includes local keepers, off shore webs sites and duty free stores. Great pricing and quick delivery.
Comparing to similar companies and duty free outlets
2022年2月10日
自発的なレビュー
Citywatches からの回答
Dear Greg,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Everything was quick and easy
Everything was quick and easy. Good price and a good deal for a wonderful watch. Plenty email messages about the order etc, but I never received a message from DHL to arrange a delivery time. The parcel just arrived in the letterbox. All good though.
Thanks,
Peter.
2022年2月10日
自発的なレビュー
Citywatches からの回答
Dear Customer,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Good service and quality watch
Good service, quality watch for a fair price.
Delivery a bit slow(8 days Ackl-Dud) which surprised me considering it's D.H.L.
2022年2月9日
自発的なレビュー
Citywatches からの回答
Dear Brett,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
My new Casio Edifice watch.
Good service.I have received my watch.It is a solar powered watch so I will need to keep the battery charged.Good that I was kept informed about my watch delivery. The price was good value for money.Seems to good value compared to retail outlets.Good to have some information that the company is genuine and has a good reputation. Thank you for providing the service.
2022年2月3日
自発的なレビュー
Citywatches からの回答
Dear Dean,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Citywatches からの回答
Dear Nex,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Citywatches からの回答
Dear Andrew,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Again great Service and delivery time.
Again great Service and delivery time.
Second time using Citywatches and watch was exactly as expected and whole process ran smoothly. Shipped out quickly and arrived in only 3 days.
2022年1月28日
自発的なレビュー
Citywatches からの回答
Dear Davers,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Ordered and received within 3 days
Ordered and received within 3 days. Great communication throughout. Highly recommended.
2022年1月27日
自発的なレビュー
Citywatches からの回答
Dear Eric,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
First Purchase, Great Experience
This was my first purchase from Citywatches and I'm very happy with the experience. The price was great, shipping was very fast (from Singapore to my front door in New Zealand in 4 days), and the product was well packaged and exactly as described/expected, it even came with a stamped international warranty card. I have a very small watch collection but I can see that growing with the help of Citywatches. Thank you.
2022年1月20日
自発的なレビュー
Citywatches からの回答
Dear David,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
I really enjoyed this purchase…
I really enjoyed this purchase experience. I love the watch I received and the shipping is super fast.
2022年1月19日
自発的なレビュー
Citywatches からの回答
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Seiko Automatic 200M Dive Watch
I would not recommend buying a watch from Citywatches.co.nz. In fact I can no longer be sure that Citywatches actually sell “genuine branded“ watches, as they may well be selling “copy watches “.
I purchased a SEIKO Automatic Diver’s 200M watch in February ’21. I have had a number of SEIKO dive watches over the years, the last one for close to 20 years.
After approx. 9 months the watch was gaining time about 1½ minutes a week, but most critically it also had stopped dead which is more of a worry for a dive watch. Citywatches were advised about this within the warranty period stated. I received a standard response from Citywatches that I need to wear the watch for it to operate properly. I explained I wear the watch 24/7 so it should work and this isn’t the problem. Then Citywatches offered 15 USD to have a watchmaker ‘fix ‘ it . Now opening up a dive watch you need to get it pressure tested afterwards so this offer wouldn’t even pay for that. Next Citywatches offered 25 USD, again this is a joke. Then they (Citywatches) said I could send it back to them and they could repair it but this would take 3 to 5 months.
So I have a faulty SEIKO Automatic Diver’s Watch. If it stopped while diving for example, this could mean I unknowingly exceed the non-decompression limits. This is clearly a safety issue. Hence this SEIKO Automatic Diver’s 200M watch does not meet the “Fit for Purpose” criteria as a dive watch which Citywatches sold it as.
My advice from this experience would be to avoid any dealings with Citywatches, as they are neither a reputable nor an honorable vendor of watches.
2022年1月13日
自発的なレビュー
Citywatches からの回答
Dear Geoff Wilson,
We apologize for the inconvenience caused. The watch has a one-year International manufacturer warranty and will be repaired at any one of the authorized repair centers listed on the warranty card. Or You can send the watch to us for repair. However, it might take 3-5 months for servicing on our side. But we will try before the repair period it will solve.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
I received my Tissot watch in good time…
I received my Tissot watch in good time (especially considering the current delays with courier deliveries). The watch is as nice as I expected it to be. I discovered that the NZ URL is not actually an NZ company and the watch was sent from Singapore. This made me concerned that the watch could be a replica. On inspection and some research, I believe the watch to be genuine. I'm yet to learn whether the international warranty is honored here in NZ.
2022年1月10日
自発的なレビュー
Citywatches からの回答
Dear Jason,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
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