CityWatches.ie レビュー 

CityWatches.ie からの回答

2026年7月20日

Dear Margaret,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.ie. We are here to help!

Best Wishes,
Sally

CityWatches.ie からの回答

2026年6月18日

Dear Dave,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.ie. We are here to help!

Best Wishes,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Shane,

We are truly grateful to you for taking the time to share your wonderful feedback with us. It brings us immense joy to hear that the classic Casio digital watch arrived on time and in perfect condition, beautifully boxed as intended. We’re delighted that it met your expectations, and that it will make a special Christmas present for someone.

Your kind words mean a lot to us, and we are pleased to know that the service provided exceeded your expectations. We strive to offer the best possible experience for our customers, and your feedback motivates us to continue doing so.

Thank you once again for your thoughtful message, and we look forward to serving you again in the future.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Keyvan,

Thank you sincerely for taking the time to share your feedback with us. We truly value your input, and we apologize for the inconvenience you've experienced regarding the delay in shipping your order.

We understand your frustration, especially since your order placed on December 15th has not yet been shipped, and we recognize that we did not meet the expected 24-hour shipping window. Please rest assured that our customer service team is currently working closely with you to resolve this issue. We are committed to addressing the matter promptly and ensuring that we meet your expectations moving forward.

Once again, we deeply regret the inconvenience this has caused and appreciate your patience as we work towards a resolution.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Buyer,

We sincerely appreciate you taking the time to share your positive feedback with us. We are thrilled to hear that the price of the watch you purchased from our website was more favorable compared to the manufacturer's site. It’s always our goal to offer competitive pricing to ensure our customers receive the best value.

Additionally, we’re delighted that our team was able to promptly and efficiently address your queries, providing you with the assistance you needed without any hassle. We take great pride in delivering excellent customer service, and your kind words are truly appreciated.

We are grateful for your support and recommendation. Should you need any further assistance in the future, we’re always here to help.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Piotr,

We greatly appreciate you taking the time to share your thoughtful feedback with us. We are delighted to hear that your watch was delivered to Ireland in just 6 days and that it arrived in its original packaging. We are also pleased that our shop was recommended to you, and we strive to continue providing excellent service and quality products to all our customers.

Thank you again for your support.

Best regards,
Sally

CityWatches.ie からの回答

2025年3月27日

Dear Ruairi,

Thank you so much for taking the time to share your wonderful feedback with us!

We are absolutely delighted to hear that your experience with us has been so positive. It means a great deal to us that you've trusted us with your watch purchases, and we’re thrilled to know that we have been able to meet your expectations consistently. We take pride in providing prompt, professional service, and it’s fantastic to hear that this has been your experience every time.

Your continued support and loyalty over the years truly warms our hearts, and we’re grateful for your trust in us. We are committed to maintaining the highest level of service and quality, and we look forward to serving you again in the future.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us at cs@citywatches.ie. Your satisfaction is our top priority.

Warm regards,
Sophie

CityWatches.ie からの回答

2025年1月23日

Dear Gray,

We sincerely apologize for the inconvenience you experienced. As mentioned in our earlier email communication, we have already processed your refund, which you should have received by now. Rest assured, we are taking steps to ensure that such issues do not occur in the future. If there is anything further we can assist you with, please let us know.

Best regards,
Sophie

CityWatches.ie からの回答

2024年12月6日

Dear Martina,

We extend our heartfelt gratitude for taking the time to share your feedback with us.

It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.

We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@citywatches.ie. Your satisfaction is our priority.

Best regards,
Sophie

CityWatches.ie からの回答

2024年11月14日

Dear Finn,

We extend our heartfelt gratitude to you for sharing your feedback with us.

It brings us great joy to know that your recent watch purchase from our store brought you satisfaction and that our service lived up to your expectations. Ensuring a smooth and pleasant experience for each of our customers is paramount to us.

Please be assured that we remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any inquiries, please feel free to reach out to us at cs@citywatches.ie. We are at your service!

Warm regards,
Sophie

CityWatches.ie からの回答

2024年4月11日

Dear Ailish,

We extend our heartfelt gratitude for taking the time to share your feedback with us.

It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.

We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@citywatches.ie. Your satisfaction is our priority.

Best regards,
Sophie

CityWatches.ie からの回答

2024年3月14日

Dear Alex,

First and foremost, we want to extend our sincerest apologies for any frustration or inconvenience you may have experienced. We truly value your feedback and the opportunity to address any concerns you have shared in your review.

We have carefully reviewed your order history and would like to share the timeline of events for clarity:

Your order was received on March 11, 2024.
We received your cancellation request on March 12, 2024.
Following your request, we promptly processed a full refund to your original payment method on the very next day.
We understand the importance of transparency and trust, which is why we strive to provide clear information about our processes and policies. Regarding the whereabouts of our company, we ensure that these details are readily available and clearly mentioned on our website for our customers' convenience.

We are here to help and are committed to ensuring that your experience with us is positive. If there are any further details you would like to discuss or if there is anything more we can do to assist you, please do not hesitate to contact us directly.

Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify this matter and hope to regain your confidence in our services.

For any assistance please contact us on cs@citywatches.ie.

Best regards,
Sophie.

CityWatches.ie からの回答

2024年3月8日

Dear David,

On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the watch purchase from our online store and the shopping experience; it makes us very happy.

We look forward to serving you again soon.

If you have any queries please contact us on citywatches.ie

Best Regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Moloneys,

Thank you for taking the time to share your wonderful feedback with us. We truly appreciate your detailed insights and are pleased to hear about your positive experience with citywatches.ie.

We are glad that the response to your email query was helpful, though we acknowledge that the timing of our reply could have been quicker. We appreciate your understanding and are always working towards improving the speed and efficiency of our communication.

It’s fantastic to hear that you found the option to prepay shipping and related taxes to be a convenient feature. We aim to make the shopping process as seamless as possible, and we are glad that it helped to avoid any customs issues.

Additionally, we are thrilled that the speed of delivery exceeded your expectations. Partnering with DHL has allowed us to ensure a fast and reliable shipping process, and we are pleased that the local delivery driver was familiar with your area, making the experience even smoother.

Lastly, we are delighted that you are happy with the watch and the value you received. The inclusion of a stamped warranty card and instructions is an important part of ensuring that you have a complete and satisfactory experience with your purchase.

Thank you again for your kind words. We look forward to serving you again in the future.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Buyer,

Thank you for your thoughtful feedback and for taking the time to share your experience with us.

We truly appreciate your positive remarks and are thrilled to hear that you are completely satisfied with your purchase. We understand your initial confusion regarding the shipping origin, as the order was shipped from Singapore. However, we are glad to know that the tracking communication was timely and clear throughout the process.

We completely understand your concerns about the authenticity of the Seiko watches, given the attractive discount. We want to assure you that all of our products, including the watches you ordered, are genuine and of the highest quality. It’s great to hear that your items arrived in excellent condition, with proper packaging, instructions, and the service guarantee card.

We’re also glad to hear that you were fortunate to avoid any additional VAT charges. We hope this added to your overall satisfaction with the purchase. Your trust in our service means a lot to us, and we’re thrilled that you would consider ordering another watch in the future.

Thank you once again for your valuable feedback, and we look forward to serving you again.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Colette,

Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and sincerely apologize for the frustration you've encountered.

We understand how important it is to receive a genuine product, especially when it's a gift for a loved one. Please be assured that we take your concerns very seriously. Our customer service team is actively engaged in resolving the issue you've raised, and we are working diligently to provide you with a satisfactory resolution.

We do indeed ship from Ireland, but unfortunately, due to a temporary stock shortage in our primary warehouse, your order was dispatched from our Singapore facility. While we regret that this caused confusion and dissatisfaction, please know that we are addressing the matter with the utmost urgency to ensure better experiences for all our customers in the future.

Once again, we apologize for the inconvenience caused, and thank you for bringing this matter to our attention. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Mindy,

Thank you sincerely for taking the time to share your feedback with us. We genuinely appreciate you bringing this matter to our attention.

We understand how frustrating it must be to have ordered a men's Casio Retro watch, only to receive an incorrect item that did not meet your expectations. We also acknowledge your concern regarding the discrepancy in the product's value. This is certainly not the experience we aim to provide.

Our customer service team is currently in communication with you through email to address and resolve this issue. We are committed to ensuring that you are satisfied with your purchase and will take the necessary steps to rectify the situation as quickly as possible.

We truly value your business and your patience throughout this process.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Marina,

Thank you for taking the time to share your feedback with us. We truly value your input and would like to address your concerns directly.

While we are an Irish-based company, our primary warehouse is located in Ireland. However, due to an unexpected stock shortage of the specific model you ordered, we are currently fulfilling orders from our secondary warehouse in Singapore. We understand how important it is to receive timely updates, and we sincerely apologize for any confusion this may have caused.

Please be assured that we are committed to providing quality service, and we are doing everything we can to get your watch to you as soon as possible. We appreciate your patience and understanding during this time.

Best regards,
Sally

CityWatches.ie からの回答

2026年3月26日

Dear Mairead,

We truly appreciate you taking the time to provide us with your feedback. Your acknowledgment of our quick and reliable service means a lot to us, and we are grateful for your kind words.

We remain committed to delivering efficient and dependable service, and your satisfaction continues to be our priority.

Thank you once again for your trust in us.

Best regards,
Sally

CityWatches.ie からの回答

2023年9月4日

Dear Colm,

We sincerely apologize for the inconvenience caused by the temporary unavailability of the watch you were interested in. We understand how frustrating it can be when a desired item is out of stock.

To ensure a smooth and swift delivery process, we have chosen the "DHL DDP prepaid" shipping method for your order. This method is known for its reliability and efficiency, and it should expedite the delivery process significantly. You can expect to receive your shipment within 2-4 working days from the date of dispatch.

We thank you for your patience and understanding.

If you have any query please contact us on cs@citywatches.ie

Best Regards,
Sally