CJ Pony Parts レビュー 237

WHERE IS MY ORDER AND MY MONEY. COMPLETLY INCOMPETENT AS AN INTERNATIONAL BUYER I WISH I HAD NEVER COME TO YOU FOR PARTS. PAID MORE FOR SHIPPING THAN THE PARTS AND A COMPLETLY UNHELPFULL COMPANY!

deliver defected item in damaged box blaming the customer to proccess the order!

Twice ordering, all the parts aren't in the box. It's a massive pain getting all the info they need to fix it. Returns are not easy as well, I think they do that on purpose. I placed an order, called back 45 min to cancel it..I was told it had already shipped so I'd have to wait to get it than return it.

I ordered a seat belt kit and never received it. CJ indicated that the kit in the color I wanted had a 6 week delivery time but when it was ordered I was told it was in stock. I asked them to send a different color instead that they said was in stock and it was also not shipped. This has been going on now for almost one month. Now they are saying they are waiting to get a credit from their supplier before they can process my order for the substitute black seat belt kit. I have paid in full for the belt kit you would think that in the interest in keeping a customer happy they would ship the item and not make me wait for what really is an internal business problem between CJ and one of their suppliers. I am very dissatisfied with their performance and probably will never order anything from them again.

I bought an aluminum Dash bezel for my classic c15 truck. I have yet to receive the item. So requested a refund . I would told that i had to wait until they received the item even when they could see i never received it. Also the return doesn't include my shipping even though i never received the package. What a scam.

I have used CJ Ponyparts a few times to great satisfaction. But I agree. Customer service could be a little better. Hilsen Oliver from Denmark

Missing parts in an interior kit. "Customer service lady was quite rude and short, "we can't do anything about it we have to send it to our vendors!"
Not a company that wants return customers!!!

If I could leave 0 stars I would. Purchased a SCT tuner and they refused to give refund on a totally factory sealed box. I could understand if it had been opened but it has not. Will NEVER buy from there again.....

Sold me over $350 worth of car parts online. Did not send all the items and DID NOT have a packing list. I tried to work with customer service, who are hard to reach and promised to look into but never heard back after FIVE queries. AVOID THIS COMPANY!!!

I received 4 magnum 500 wheels not even a week ago. When they arrived they looked fine. But on the outside of the boxes it said Made in China. NO where on the website did they say they were made in China. Also stamped on the inside China. Very misleading. I know many items are made there but should be specified. So disappointed. I would even pay more for made in USA.

Really bad experience buying from CJ PONY PARTS. The customer service is terrible.
I bought an item, they sent to another state and when I called them to ask my refund they said it wasn’t with them. I should search for an extend shipping warranty and figure it out myself. Long history short: lose my money and never saw the item !

was told my front end parts would be here jan 5th, just shipped mid feb, so 40 days late and have the nerve to charge $330 for shipping, refund my shipping cost or i'm going on all my classic truck forums and bad mouth you for years to come.

Horrible experience with this place every time I try and buy a part for a 2001 mustang they never have it. or it's on back order. I will never try and buy anything ever. The Sad part is there business is shrinking over time. And they lose another customer ..horrible business this is. Auto zone has my parts and there not even a retro parts company. Bye bye. ...all these negative reviews. I should have known better.see this company is loosing every quarter. Lol

I ordered an Engine Wiring Harness and got delivered 8 Spark Plugs.

You decide !

Rubbish company absolute liars buy on eBay then you have protection

Some times get parts ok seem to have changed the post service which not as good as FedEx trying to ask about parts of get help with your order is hard work been waiting over week now and items still saying awaiting collection

This place is pathetic. I paid just shy of 500.00 for intake filters and clear covers. They said 7-10 days shipping. They took my money right away. When I inquired 2 weeks later they said it would be another 2-3 weeks before it was shipped. These people lie and very u professional. They need to be honest about shipping times. NOT WORTH THE HEADACHE, buy elsewhere. It takes another 10 days to get a refund.

STATEMENT of FACT

CJ Pony Parts is in Violation of FTC Section 5 (Unfair or Deceptive Acts or Practices)

I am writing this detailed review to document what I believe constitutes clear violations of Section 5 of the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. Deceptive practices include misrepresentations (express or implied) of material facts, as well as omissions of key information that would mislead a reasonable consumer and influence their purchase decision.

While I could provide numerous examples from my orders, I will focus on two specific cases to demonstrate a pattern of misleading advertising and non-disclosure.

Misrepresentation of Kit Contents and Pricing (Door Panel Kit – Stock # DPK3B) I ordered the Interior Door Black Kit for 1973-1979 Ford F-100 (Stock # DPK3B) advertised at $333. This was presented as a complete kit with all necessary components for both driver and passenger door panels. However:

My order confirmation and invoice show Stock # DPS28 at only $169 (for what appears to be individual door panels or a partial component).
The order lists nine separate line items with different stock numbers—none matching DPK3B or totaling $333.

I did not order these individual items; I purchased one kit.

This discrepancy misrepresents what was delivered and paid for. When I contacted customer service, the response was essentially, "This is just how we send out kits—we don't ship everything together." This does not excuse the failure to disclose that the "kit" would be broken into separate shipments, partial fulfillments, or different stock numbers on the invoice. A reasonable consumer expects a "kit" advertised under one stock number and price to arrive as a cohesive unit with matching documentation—especially for restoration projects where accurate records affect resale value and reputation.

Failure to Disclose Backorder Status and Separate Shipping for Kit Components (Sun Visor Kit Example) In a recent order for a sun visor kit (advertised and sold as a complete kit), the main visors shipped promptly via one carrier (e.g., FedEx Ground), but the included hardware (screws, washers, etc.) was on backorder and shipped separately later via another carrier (e.g., USPS). CJ Pony Parts did not disclose this backorder or split-shipping arrangement before I placed the order—or even at checkout. I only learned of it after the fact, causing significant delays in my restoration project. Time is money in these projects, and piecemeal arrivals make it unrealistic to match hardware correctly without extensive sorting across multiple boxes from different vendors.

Why This Violates FTCSection 5 Section 5 prohibits deceptive acts or practices, including:

Misrepresentations of material facts (e.g., implying a complete, unified kit via stock number and pricing).
Omissions of material information (e.g., failing to disclose backorders, split shipments, or that "kits" may not ship as one unit or under the advertised stock number).

These omissions create a misleading impression about product availability, completeness, and delivery—facts material to a restoration buyer's decision. Had these details been disclosed upfront, I would not have purchased from CJ Pony Parts. The FTC evaluates claims from the perspective of a reasonable consumer and holds companies accountable for what ads do not say when it misleads.

This pattern appears systematic: advertising "kits" to boost sales appeal and conversions, while relying on post-purchase explanations to justify incomplete or delayed fulfillment. Customer service attitudes ("this is just how we do it") do not cure the deception.

These practices have caused me:

Financial loss (project delays = lost time/opportunity).
Added stress and effort sorting mismatched shipments.
Potential harm to my reputation when selling restored vehicles (invoices won't match advertised kit prices/contents).

Shipped me 2 boxes of parts, neither of which had any of the items I ordered. Now they want me to pay for the shipping to send them back. They refuse to send me return labels unless I can give them a list of what was shipped to me. I don't know what was sent to me, there isn't a packing slip in either box and there are over 2 dozen parts. I shouldn't have to provide a detailed list to correct your mistake. That should be your problem when the box arrives back, not the customers problem. No other companies do business this way. I have never had an issue returning something that was the shippers error.

Do not use these scammers! I ordered a part for my Mustang, took forever but finally received it. Unfortunately they shipped the wrong part. Their customer service is so bad it is laughable. This was THEIR error but I have to get a refund. send the part back ON MY DIME, then order the correct part yet again. No thanks. I wish I had done a few google searches first and saw how horrible their customer service is and how low quality their parts are. RUN AWAY!!!!!