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CLAE レビュヌ 612

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TrustScore 5段階評䟡の4.5

4.3

靎屋
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5぀星のうち4の評䟡

I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some last... もっず芋る

5぀星のうち5の評䟡

Achat d'une paire faite avec des épluchures de pomme concernant la tige. Je trouvais ça innovant, mais au bout de quelques mois les tiges se sont fissurées à plusieurs endroits ( plis d'aissa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve never bought a pair of shoes or boots straight off the internet without trying them on first, but I used their size recommendation based on other shoes I have and they fit perfectly! Not only tha... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently ordered a pair of shoes from Clae online, and I’m genuinely impressed. The shoes are extremely comfortable, even for someone like me with wide feet — they fit perfectly without any tightn... もっず芋る

䌁業が回答したした

䌁業情報

  1. 靎屋

圓該䌁業による蚘述

CLAE – Timeless Footwear, For All Walks of Life. Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe. Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship. Made to last. Designed for everyday life.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

612件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち4の評䟡

I have been purchasing Clae shoes for


I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some lasted so much and some not at all. Even if I like the brand and the design I consider it is overpriced without multiple sales. Maybe I will stop buying if they continue raising their price.

2026幎4月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Love the shoes

Love the shoes! 4th pair of Clae’s. Stylish and comfortable.

2026幎3月16日
CLAE ロゎ

CLAE からの回答

Hi Duane,

Thank you so much for your support, it means a lot to us!

We’re really happy to hear you’re enjoying your CLAE sneakers, and especially that this is already your 4th pair.

5぀星のうち1の評䟡

Vegan leather Joshua sneakers 1/10

Bought vegan leather Joshua sneakers a year ago. 1) The website advertised they delivered to my location for free - turned out to be not true, a delivery fee was applied at checkout, and they confirmed "outdated website info" via email; 2) the quality of their vegan leather is horrible: the $160 sneaker fell apart after 6 month of urban walks, no repair possible.

2025幎6月15日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Hi,

Thank you for your feedback, and we’re sorry to hear about your experience with the Joshua sneakers.

This is not the level of quality we aim to deliver, and we completely understand your disappointment regarding the durability as well as the confusion around the delivery information.

If you’re open to it, please feel free to send photos of the shoes to our customer service team at support@clae.com so we can review your case in detail and assist you further.

Thanks again for taking the time to share this with us.

5぀星のうち1の評䟡

I have bought shoes from this company


I have bought shoes from this company back in 2021, the shoes were okay, nothing fancy, lasted for around a year, however, I was bombarded by marketing emails from Day 1. I asked to unsubscribe, yet I continued to get marketing spam, I escalated with an GDPR warning and the company assured me that my data was deleted. The emails stopped for 4 years, and for the last year I’ve started receiving spam again.

I contacted their privacy officer, nothing, I contacted their customer support, nothing. I reached out to them on LinkedIn, nothing.

This place is mad, this is a huge data breach and they don’t seem to care. I’ve escalated and reported them, hope they get fined

2026幎4月1日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Hi Alex,

Thank you for bringing this to our attention, and we’re sorry for the frustration caused.

As confirmed by our e-commerce manager, you are currently unsubscribed from all of our mailing lists. You will no longer receive any marketing communications from us.

If you do receive any further emails, please feel free to share a screenshot with us so we can investigate immediately and identify the source. We take data privacy and GDPR compliance very seriously, and we want to ensure this is fully resolved.

Thank you for your patience.

5぀星のうち1の評䟡

I don't recommend them at all!

I'm from Germany and they sent me the packet from Netherlands. I bought a shoe costing 200 EUR and for sending back I had to pay 20 EUR for posting it. I would never use their products anymore. Its a rip off.

2026幎3月19日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Hi,

We’re sorry to hear about your experience, this is definitely not the experience we aim to provide. We’re currently working on improving our return process, including return shipping options within Europe, to make it easier and more convenient for our customers.

Thank you for your feedback, and we apologize again for the inconvenience caused.

CLAE Team

5぀星のうち5の評䟡

Needed to swap shoes - easy fix

Needed to swap to another color shoe and was a simple easy process. Stoked with the shoes.

2026幎3月11日
CLAE ロゎ

CLAE からの回答

Hi Nick! Thank you for the awesome feedback.

We’re so glad to hear the color swap was easy and that you’re happy with your new pair! We try to make things as simple as possible, so it’s great to know we hit the mark for you. Enjoy the new kicks!

- CLAE Team

5぀星のうち5の評䟡

Achat d'une paire faite avec des


Achat d'une paire faite avec des épluchures de pomme concernant la tige.
Je trouvais ça innovant, mais au bout de quelques mois les tiges se sont fissurées à plusieurs endroits ( plis d'aissance ). Cela n'aurait pas été le cas avec du cuir ...
" La fleur " du cuir synthétique s'est décollée à certains endroits...
Le concept est intéressant mais il faudra apporter plus de résistance à ce matériau

Suite à mon avis précédent, les 2 étoiles concernent uniquement la matiÚre de la paire reçue (modÚle “Apple”). Le problÚme rencontré ne remet pas en cause la qualité de l’ensemble de la gamme en cuir synthétique.
Je tiens surtout à souligner l’excellent service client, trÚs professionnel et réactif, qui m’a proposé un geste commercial et un remplacement. Je les remercie pour leur sérieux ( 5 étoiles)
La maison mérite également d’être saluée pour sa démarche intéressante de mise en avant de nouveaux matériaux écologiques, ce qui est trÚs positif et explique qu’il puisse parfois y avoir des ajustements chez certains partenaires.
Cdlt

2026幎3月31日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Réponse #1

Bonjour Jane, merci d'avoir partagé votre expérience avec nos baskets en cuir de pomme.

Nous sommes navrés d'apprendre que le matériau n'a pas tenu ses promesses de résistance. Bien que ce matériau soit une alternative innovante, il doit rester durable dans le temps. Ce que vous décrivez n'est absolument pas normal. Nous aimerions analyser cela de plus prÚs avec vous : pourriez-vous nous contacter à support-eu@clae.com ? Nous ferons le nécessaire pour trouver une solution.

Merci,

L'équipe CLAE

Réponse #2

Bonjour,

Nous avons répondu dÚs réception de votre courrier, le 02 avril à 10h57. Si vous ne trouvez pas notre réponse dans vos spams, merci de bien vouloir nous communiquer :

votre numéro de téléphone
une adresse Gmail

afin que nous puissions vous renvoyer correctement nos mails.

Merci pour votre compréhension,

L’équipe CLAE

5぀星のうち5の評䟡

Love em

Love em. They look great.

2026幎3月16日
CLAE ロゎ

CLAE からの回答

Thank you for the love, Jonathan! We’re so glad you’re enjoying the look of your new pair.

- CLAE Team

5぀星のうち3の評䟡

Return process was too difficult

Return process was too difficult

2026幎3月16日
CLAE ロゎ

CLAE からの回答

Thank you for your feedback, Austin.

We sincerely apologize for the frustration. We are currently in the process of reviewing our return logistics to make them more user-friendly, and your comment helps us prioritize those changes. We hope to provide a much better experience for you next time.

- CLAE Team

5぀星のうち5の評䟡

Great company

Great company. Owned a pair of shoes from Clae for over a year now. Daily wear. Still feel great. Will continue buying from this company.

2026幎3月19日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Hi Alex! Thank you so much for the shout-out. Hearing that your Claes are still going strong after a year of daily wear is exactly what we love to hear. We design our shoes to last, so it’s great to see that durability in action. We look forward to seeing what you pick for your next pair!

- CLAE Team

5぀星のうち2の評䟡

We received a size 7 instead of a size


We received a size 7 instead of a size 12. We had to pay $50 to return them.

2026幎3月4日
CLAE ロゎ

CLAE からの回答

Hi Demetri, thank you for reaching out.

We have looked into your order and verified that a size 7 was selected at checkout and fulfilled accordingly. We understand that needing to exchange a size can be frustrating—especially with the high cost of international shipping—but as the order was shipped correctly based on the selection made, we are unable to cover the return postage.

We are currently reviewing our instructions and logistics to see how we can make returns and exchanges more user-friendly in the future.

- CLAE Team

5぀星のうち2の評䟡

Returns

Needed to return my order. Return instruction on the Clae website are misleading and also shocked to realise that a) i had to pay; and b) I also had to arrange 'recorded return' myself as opposed to generating a return label with their courier. What has happened to CX?

2026幎3月11日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Thank you for your feedback.

We are truly sorry for the frustration our return process has caused. It’s never our intention to mislead, and we clearly missed the mark on providing a seamless experience for you. We understand that in today’s market, paying for returns and arranging your own courier feels like a step backward in Customer Experience.

We are currently reviewing our instructions and logistics to see how we can make this more user-friendly.

- CLAE Team

5぀星のうち3の評䟡

Return cost of 20€

Shoes are nice but did not fit well. The exchange for a bigger size was easy, nevertheless 20€ return cost for the package is not okay.

This is really surprising and to some extent dissapointing for a pair of shoes that cost 160€. Free return is the clear expectatino here from customer side.

2026幎3月10日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Thank you for your feedback!

We’re glad to hear you're happy with the shoes and that the exchange process was smooth. We completely understand your disappointment regarding the return shipping fee.

As a small independent brand, we currently charge for returns to help offset the rising costs of logistics, though we understand this can be frustrating for premium purchases.

We are constantly reviewing our policies and truly value your input as it helps us improve.

- CLAE Team

5぀星のうち5の評䟡

Favorite casual whites

My 2nd pair of Claes n only because the first ones last so well. Extremely comfortable n stylish, wear them anywhere n like that they are still a little cache as not everyone has a pair!

2026幎2月23日
CLAE ロゎ

CLAE からの回答

Thank you, Charles!

We love hearing that your second pair of Claes has officially arrived. There’s no better compliment than a returning customer!

- CLAE Team

5぀星のうち5の評䟡

Nice sneakers

Nice sneakers, good materials and comfortable. Fast shipping

2026幎2月16日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Thank you for the love Fernando! 👟 So glad to hear they’re comfortable and that the shipping was on point. Enjoy your new pair!
- CLAE Team

5぀星のうち5の評䟡

Amazing sneakers !

Quick delivery🀙🏻
Very nice packaging and amazing sneakers nicely wrapped in their box with paper forms.
Thanks you very much !

2026幎2月18日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Thank you so much, Flavien! 🙌

We’re thrilled to hear you loved your sneakers, the packaging, and the fast delivery.

Enjoy rocking them!

- The CLAE Team

5぀星のうち1の評䟡

Mes baskets sont reparties !!chez vous

Mes baskets sont reparties !!chez vous
Étant absente chrono post n a pas déposé le paquet et maintenant ???

2026幎2月25日
自発的なレビュヌ
CLAE ロゎ

CLAE からの回答

Bonjour Madame,

Nous vous confirmons que votre colis a été reçu par notre entrepÎt ce vendredi. Nous avons essayé de vous joindre afin de vous proposer un nouvel envoi ou un remboursement.

N’hésitez pas à nous contacter par téléphone ou par email à support-eu@clae.com
pour nous indiquer votre préférence.

Merci beaucoup,

Belle journée !

L’équipe CLAE

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