Delivery delayed items not received ontime when no longer needed .they refused to cancel same day when asked. They refused to provide full refund offering 10%refund and for me to keep the items, ret... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered 4 dresses that were far too big. I've tried to contact Clara in London about a return, using the contact address but I've had no reply, although they claim to respond in 24 hours. I'm con... もっと見る
Purchased items too big and one item not a good colour. Changed to smaller size and also changed one item to different colour. All this took a while, but sorted to my satisfaction so far.
I bought orthopaedic sandals online advertised as made of leather, reduced from £90 to £45. The photo looked good, but what arrived 10 days later were cheap and lightweight, made from poor quality s... もっと見る
2.0
期待以下
24件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 5％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam
Goods purchased on 28th August not received for a bee design laundry basket...do not buy its a scam, it won't let me enter the date purchased on here so I have put it into my review.Just adding to this as its all complete bullshit...now we have a failed delivery attempt despite a ring doorbell and clear sign on our door saying where to leave parcels.Don't let yourself be conned by this company, rules made up as they go along, all they want is your money never any intention to give any goods.Stay well clear.
2026年9月14日
自発的なレビュー
Cheap synthetic sandals falsely advertised as leather.
I bought orthopaedic sandals online advertised as made of leather, reduced from £90 to £45. The photo looked good, but what arrived 10 days later were cheap and lightweight,
made from poor quality synthetic materials. When I asked to return them, I was told to send them back to China at my expense. Clara London is committing fraud. Beware!
2026年8月15日
自発的なレビュー
Poor quality difficult to return
I bought 2 pairs of sandals, which were very poor quality. The velcro on the straps was a white, meaning if you didn't do the sandals up at their tightest fit, white showed prominently against the sandal colour. I requested a return for refund, knowing I would have to pay the postage, but was only then told they had to be returned to China. I went for a 25% refund without returning. I have worn one pair of sandals for only a matter of days, and some of the trim is already coming off.
2026年8月12日
自発的なレビュー
Avoid
These reviews and names are obviously fake - Why do you allow this Trustpilot ??
Used this company - Clothes look nothing like the pictures on the site and are really poor quality
Have sent 2 emails for return and refund but no reply
Trading Standards should be made aware of this scam company
Avoid Avoid Avoid
2026年8月26日
自発的なレビュー
Claralondon からの回答
Hi, thank you for taking the time to share this — we're sorry to hear about your experience and we take this seriously.
On the reviews: Clara London doesn't create or purchase fake reviews, and we understand that from the outside a mix of ratings can look suspicious — that's a fair thing to question, and we'd encourage anyone to judge us on how we resolve cases like yours.
On your order: we're sorry the item didn't match your expectations on quality, and even more sorry that your emails haven't been answered — that's not the level of service we aim for and we want to put it right. Could you send us your order number and the email address you contacted us from, either here or directly to Info@Claralondon.com, so we can locate your case and arrange a return and refund as quickly as possible?
We appreciate your patience and will make sure this gets resolved.
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