Clarins レビュー 633

Great products but the customer service is abysmal : I ordered a week ago a product for my partner’s birthday.

They could not deliver on time after 7 days due to high demand?

Do not order but shop in store please ✨✨✨

Asked a Clarins assistant in Boots Meadowhall for a men’s suncream and she told me there’s no specific men’s cream just to buy normal unisex however I found online Clarins men sun protection??

Fruktansvärd kundservice. Har väntat i över en månad på kompensation för en reklamation. Fullständigt bluffbolag som vill trötta ut konsumenten för att slippa kompensera.

Clarins -John Lewis,Southampton. I’ve been served by Agnes several times recently and she is very helpful and knowledgeable on all the products so I was confident her recommendations were good. I haven’t been disappointed. All the staff are helpful but Agnes seems to understand issues and concerns better for me anyway. Clarins products are also quite specific and are better for different skin types and ages, which is great. Thank you

BB Skin Detox Fluid : enfin une crème parfaite. Couvrante, agréable, tenue parfaite et couleur très belle.

Yet again I order online here in Ireland and pay extra for UPS Delivery Ordered on a Wednesday,will have it Monday.Great service.

I ordered a Clarins Eau Dynamisante gift set only to find the atomiser was faulty on the 100ml spray. I contacted Clarins customer service via the chat on their website and after having to verify purchasing the product and sending them photos of the faulty item, they agreed to send not a replacement bottle but a replacement atomiser - but they were waiting for them to be sent from Paris! So I waited.. my first contact was Jan 22nd 2024 and I waited.. I contacted them again and only because I asked they sent me a small bottle to keep me going while I waited… I contacted them again in March to be finally told (but again it was only because I’d contacted them) the atomisers had finally arrived from Paris and they would send me one. I received the parcel this week only to find it contained no atomiser but a couple of complimentary samples. I’m not complaining about the staff the ladies I have spoken to Tori and Demi have both been helpful but all I really want is to be able to use my perfume! 11 weeks I have patiently waited and I love Clarins products, but this has really been very disappointing, time consuming and has made me question my loyalty to Clarins.

J'ai acheté plusieurs fois les produits double sérum visage + double sérum eye.
A chaque fois la pompe du flacon est défaillante, une seule phase du produit ne sort, puis parfois rien du tout.
Il est impossible d'ouvrir le flacon pour récupérer le produit au doigt.
J'ai dû à chaque fois jeter les produits utilisés aux 3/4.
Vu le prix c'est tout à fait scandaleux.
Le service client répond simplement qu'ils vont m'envoyer un échantillon. Quelle blague.
Rapport qualité prix très mauvais en somme.

I'm surprised to read such negative reviews. Most of the reviewers have only one review and this is suspicious to me. My experience with Clarins is excellent. Super nice products, honest descriptions and they keep the promises. Also, I like the point system. It is very accurate and easy to understand. Perfect packaging and decent delivery. I will continue to shop online with them. For some people certain products not suitable. Well, it is very individual and needs to find another vendor, probably. I didn't use customer service, because it wasn't any reason for it. Nothing I can say about it.

I recently bought the new formula of the Multi-active night and day creams. I have used the old formula for over two years with no problem but this new formula with [NIACINAMIDE + SEA HOLLY EXTRACT] has caused me to have an allergic skin reaction whereby I experienced rashes all over my face which I reported to the Clarins customer service so that I can return their products and get a refund but I have not received any response from them. Be careful in trying these new formulas…!!!!

Bin sehr Enttäuscht von Clarins Produkte werden einfach gewechselt und verschwinden vom Markt.
Wirklich sehr schade.....

My first time ordering with this company specifically for a gift for mother's day, order never arrived, didn't even get a tracking number on the dispatch note, customer service is shocking emails ignored, nobody picks up the phone, finally got through to live chat to be told that the delivery company had not updated since the 1st March so its lost. Will never use this company again and will be telling my family not to use also.

This has the be the most awful company and non existent customer care that I have ever encountered! I have been trying to contact customer services for over a week now - the call back option - they don’t call back - emails auto reply and then ignored … I still haven’t received a callback despite 3 emails - don’t bother using them then if you need any kind of customer service - ironically they do manage to send out “customer experience” survey, I’ve now had two!!! Which. I have completed and still they ignore them! And given reviews and personal experience they take no heed of …, I’ve reached the conclusion that this is typical of the brand - my first and second orders an issue and zero customer care. It’s all well and good referring people to the phone number but numerous calls and no reply - a press whatever for a call back and no call back - I wonder if the phone is even manned! Looks good to post a generic reply to people asking them to call - my advice - don’t waste your time or
Phone bill or money - they are equally as good brands on the market who do actually provide customer service and care!

16.3 still no call back - almost a week for a reply to my review telling me to email them if I haven’t heard - the only reason I posted on here is because they don’t respond to emails! Basically no customer service as I initially stated! Lip service comes easy … looks great to advise on here but the reality is they don’t follow up!

The product arrived empty. Clarins does not cover return shipping costs.

Je déteste porter de la crème solaire au visage alors que je sais que c'est un MUST surtout vivant dans le sud; en effet, ma peau est hyperactive, sujette aux "fameux " boutons "enflammés" selon les périodes de mon cycle et je fais de la rosacée papuleuse depuis qlqs mois ...ô joie! Désespérée de toujours me retrouver avec des produits qui piquent picotent luisent et/ ou collent, j'ai tenté le Clarins suite à des articles sur le Web le décrivant comme parfait car sec au toucher, odorant le frais ( notes d agrumes) et à la fois soin hydratant . Et bien TOUT EST LÀ: on a envie d en remettre tant l expérience sensorielle ( toucher/ olfactive) est agréable, une première pour un solaire ( oups, Lancaster j adore aussi - !!! )! On peut se maquiller de suite sans effet texture/ gras ...WHAT ELSE! Foncez malgré le prix 🤗💯

I needed to cancel order just submitted, within an hour or less but they would not cancel. I would not recommend this company because of their terrible customer service!

publicité mensongère, je n'ai pas reçu le cadeau promis, alors que j'ai commandé un produit supplémentaire pour atteindre la somme requise pour en bénéficier. Plus jamais je ne commanderai sur ce site. Et aucun moyen de joindre le service après vente

Jeg har tidligere skrevet om manglende produkter i min levering. Det viste sig, at det var Post Nord, der havde taget et par produkter ud af kassen. Clarins svarede straks på min henvendelse og jeg har nu modtaget de manglende produkter. Meget fin service,

Had an e gift certificate. Would not work. Eventually sorted, entered all the details and it took them and then made me put in credit card details which it then tried to use for payment, ignoring the gift certificate.

Complete shambles. Shop uninterested. Was actually brought as a Father’s Day present for a massage but, surprise, surprise it was not accepted for that.

Very poor customer service.
Will never use them again and requested I be removed from their database and not contacted again. Days later they send another email