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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I’ve been a very loyal Clarins customers for years as it’s the only product that suits my skin. Recently I went online to order my usual creams as there was a 20% discount offer. It’s important to not... もっと見る

5つ星のうち1の評価

Ur company still has not refunded my money and it's been over 10 business days. I already contacted customer service via email and they say it might take longer then 10 business days due to a "system... もっと見る

5つ星のうち5の評価

I purchased clarins double serum a week ago because I was really bothered about these bags under my eyes especially since I'm a young 32 year old women. I used it after a week and already notice a hug... もっと見る

企業が回答しました

5つ星のうち5の評価

J'achète régulièrement sur Clarins.com et je suis toujours ravie de mes expériences. Les produits sont géniaux, j'adore tester et j'ai pu comparer à d'autres marques mais franchement c'est Clarins que... もっと見る

企業情報


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2.1

期待以下

TrustScore 5段階評価の2

633件のレビュー

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5つ星のうち5の評価

Une vrai pépite d'Or

Je vous présente Le Sérum Anti-Âge raffermissant - Double Serum de la marque CLARINS⭐de chez NOCIBÉ ''
Ce sérum et juste formidable je les testé grâce à AVIQUALI et vraiment je les remercie infiniment pour cette belle découverte 👌🏻!!!
La bouteille et vraiment très jolie, une bonne prise en main, la texture et juste parfaite,
moi qui es là peau mixte elle ne laisse aucun film gras sur mon visage 🤗 elle sent très bon
Je suis bluffé 😳!! sans mentir je suis très contente des résultats qu'elle apporte !
Un produit pas comme les autres 😍!!!!
Se que j'ai beaucoup apprécié c'est que grâce à la mollette + où - ont peut ajusté la dose que l'on souhaite 👌🏻.
Je retrouve vraiment une peau lisse et éclatante de jeunesse mais rides sont visiblement lissées tel que les pattes d'oie, la ride du 🦁lion ma peau et raffermie, rebondie et plus éclatante et mon grain de peau et affiné, et mes pores bien atténués, je suis plus que satisfaite 🤗 Clarins et une marque de luxe que je n'avais pas encore essayé et sincèrement je vais l'intégrer dans ma routine beauté 😍

2024年8月26日
自発的なレビュー
5つ星のうち5の評価

Loveeeee the facial oil

Loveeeee the facial oil!
My skin used to dry and peeling
But after using this has got better a lot
Only trust expensive stuff for my face since then haha

2024年8月17日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you for your 5-star review of our Treatment Facial Oil. We will share your comments and feedback with our Product Development Team.

5つ星のうち5の評価

Amazing Products

I’m surprised to see such bad reviews! I started using the foundation serum after being absolutely desperate for something that doesn’t dry out my skin, doesn’t sit in creases, and doesn’t make me look like a cake. I had NO idea Clarins was this good. I bought 3 different shades now, and as I bought them at Boots, I got 5 promotional products for free.

Safe to say I absolutely loved them, and after thinking about it for a while, I went ahead and bought the eye serum. My skin changed after a few weeks, and my dark circles have improved significantly. People are telling me I look so well!

Now I’m using everything that’s suitable for my skin, and I just placed an order for the face serum! I also scan Clarins with the Yuka app and the ingredients and products are very clean, with great plant extracts! I’m super happy and won’t stop using these products, they really work for me. I glow!

2024年7月10日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you so very much for your kind words following your purchase of our Tinted Oleo Serum. We are delighted to hear of the results you have seen in the past few weeks, especially as you have followed this with an online purchase of our Double Serum. It is a delight to hear of your recent experiences - thank you again for your 5-star review.

5つ星のうち5の評価

Excellent customer service!

I visited the Clarins counter in Boots, Newcastle a few weeks ago and Laura was so helpful and her customer service skills were excellent. She was so friendly and advised me on the product she thought suitable and then demonstrated how to apply it.
I am delighted with my purchase.
Thank you so much.

2024年6月27日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you for your 5-star review and feedback for our colleague Laura in Boots Newcastle. We will pass this on to Laura and their manager so they get the recognition they deserve.

5つ星のうち1の評価

Bronzer send badly packaged and broken up inside. Customer services not helpful

I bought a clarins bronzer compact and it was posted to me and when it arrived it was all in bits inside, not a solid bronzer like it should be. It had been packaged badly and broken. When. I contacted customer services they were so unhelpful and did not offer to replace for me and blamed post( even though they were responsible for packaging)
Waste of money as unusable like this..very expensive.

2023年12月15日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are very sorry to hear this, but if you have experienced a damaged product, we would recommend you contact our Team Leader at HELP@CLARINS.CO.UK if you still need assistance.

5つ星のうち1の評価

Jersey Channel Islands boots poor service have no…

Jersey Channel Islands boots have no clarins consultant now Was one of the busiest in Jersey and popular but customers have gone to other areas stores Boots don’t care

2024年7月12日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are sorry to hear we did not have a consultant available at our counter in Jersey. We do offer the following accounts that are also located in Jersey, but we will share your feedback with the Area Manager.

The Beauty Room
6 Clos de Pas
Green Street
St Helier
Jersey
JE2 4PW


De Gruchy
50-52 King Street
St Helier
JE4 8NN
Jersey

Voisins Department store
26-32 King Street
St Helier
JE4 8NF
Jersey

5つ星のうち1の評価

Alweer pakket niet bezorgd

Alweer pakket niet bezorgd. Na conta met DPD weer te horen gekregen dat op het pakket geen huisnummer stond. DPD moet dan niet bezorgen maar dit is al de tweede keer dat Clarins deze fout maakt. Antwoord van hun servicedesk? Ga alle buren langs… de straat is gelukkig maar 1.5KM lang. Als je binnen 2 dagen niet reageert sluiten ze het ticket. Waarom zouden we niet reageren? Misschien op vakantie? Daarom hadden we de producten besteld. Slechte service dus waardeloos bedrijf.

2024年6月17日
自発的なレビュー
5つ星のうち1の評価

Delusa dalle creme corpo



Delusa dalle creme Clarins
Sono stata una cliente molto fedele di Clarins per molti anni, ma purtroppo la mia esperienza recente con questo marchio è stata estremamente deludente. Quando ordinavo dal loro e-com, le tempistiche di consegna sono state incredibilmente lunghe, ben oltre quanto ci si potrebbe aspettare da un brand di questa calibro.
Inoltre, ho notato che i prezzi delle creme Clarins sono aumentati considerevolmente, senza un corrispondente miglioramento della qualità. Anzi, direi che la qualità è sensibilmente diminuita. Mi aspettavo molto di più da un marchio che una volta consideravo sinonimo di eccellenza.
Alla fine, ho deciso di passare a Shiseido e devo dire che non sono mai stata più soddisfatta. La qualità delle creme Shiseido è eccezionale, decisamente superiore a quella di Clarins, e il servizio clienti è impeccabile. Sconsiglio vivamente Clarins a chiunque cerchi prodotti di alta qualità e un servizio efficiente.

2024年6月13日
自発的なレビュー
5つ星のうち1の評価

Stop testing on animals.

Stop testing on animals.

In a world of AI and 2024 stop torturing animals

2024年4月20日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you for your review.

We can confirm Clarins Research uses the latest advances in terms of safety testing that do not involve animals (alternative methods) in order to provide products of the highest quality to consumers. Therefore, Clarins Research does not conduct tests on animals except in exceptional cases when Clarins products are available in countries that require such testing.

The Clarins Group is committed to supplying its products and services to consumers where they live. In order to do this, we have to meet all legal requirements in countries where the Clarins Group conducts business and some countries unfortunately still require animal testing to validate the safe use of ingredients or cosmetic products. The Clarins Group continues to maintain its commitment to put an end to animal testing worldwide. This is why Clarins Research continues to invest in scientific research in order to promote the full acceptance of experimental methods that do not use animals by working closely with worldwide authorities in this field.

We hope this response has been informative.

5つ星のうち1の評価

CUSTOMER RELATIONS

CUSTOMER RELATIONS - ZERO
I have tried several times to contact CLARINS to no avail. Very poor customer relations. They are very selective to what they reply to.
Customer Relations reply by telling you you’ve contacted the Middle East and tell you to contact the exact same email address. CLARINS cannot take negative responses.

2024年5月31日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are sorry to hear you contacted the Middle East Team in error, so we are sorry for any confusion this may have caused. We can see that you have since contacted our Customer Service Team in the UK, who are helping to resolve your enquiry. We can confirm that our email address, HELP@CLARINS.CO.UK, can be located on our website and confirmation emails.

5つ星のうち5の評価

J'ai découvert cette marque chez une…

J'ai découvert cette marque chez une patiente à moi qui utilise cette marque depuis qu'elle est jeune elle a 90 ans maintenant et franchement elle a une peau superbe. Et c'est vrai les crèmes sont géniales d'une grande qualité. Toute les gammes le sont d'ailleurs, le packaging est très chic j'adore !!❤️

2024年6月5日
自発的なレビュー
5つ星のうち1の評価

Clarins Double Serum 50ml.

Clarins Double Serum 50ml...I'm 62 and overall have very good skin, but just starting to see a few small creases. Thought I'd treat myself to the double serum as got caught up in the advertising of how good this serum is. My experience is not so good. Even using a very small amount it leaves my skin sticky for hours. Not impressed at all for the price... Waste of money & disappointing!!
Update... Contacted customer service team...nobody gets back to you!!! Very disappointing.

2024年6月3日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are very sorry to hear of your disappointment with our Double Serum. If you have not already, we recommend contacting our Customer Service Team at HELP@CLARINS.CO.UK, who can assist further.

5つ星のうち5の評価

CLARINS TUTTA LA VITA

Sono anni che, conoscendo la qualità INDISCUTIBILE dei prodotti Clarins, acquisto online, anziché in profumeria. Offrono spesso taglie da viaggio, pochette, poi con il programma fedeltà anche una full size.
Il corriere BRT offre la consegna nei punti ritiro, molto comoda.
Ho fatto un regalo a un'amica per festa della mamma, e in due giorni è stato consegnato.
Ho SEMPRE trovato in confezione gli omaggi, non capisco come siano possibili le recensioni negative.
TUTTE LE MIE AMICHE ORA ACQUISTANO ON LINE.
siamo onesti, nelle profumerie se anche spendi 100 euro non omaggiato più nulla!

2024年6月2日
自発的なレビュー
5つ星のうち5の評価

I don't want people to be put off by negative reviews…

I don't want people to be put off by some of the reviews. As the products speak for themselves. And I don't think it's fair to judge through a faulty item or wrong one sent. I have been using Clarins since I was 16. I'm 45 and people say I look in my late 30s. I can't tell you enough about the product. They are all amazing and worth the price. No, I do not work for them. And I am a genuine, loyal customer. Even at Christmas last year, one of the makeup gift bags my order came in had a little mark on it. Not only did they send me another one, but put a little treat in there aswel. My favourite lip gloss. I'm really disappointed to see so many negative comments. It's a shame. Because so many women are missing out. And the loyalty rewards are amazing. Hope you give them a chance. Their products are out of this world.

2024年5月28日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you for taking the time to share your amazing 5-star review and for being a true Clarins fanatic! We truly appreciate your comments and kind words. Please be assured that we will pass your comments onto the relevant teams.

5つ星のうち1の評価

I have no luck in contacting CLARINS.

I have no luck in contacting CLARINS.
I have been using their product…. Eau Dynamisante for many years. The last 3 bottles I bought have been faulty. The atomiser spray stops working?
Anyone else had this problem?
I am very disappointed as it is such a lovely product

2024年5月27日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are very sorry to hear that you have been unable to contact our Customer Service Team. If you still need our assistance, please note that our phone lines and live chat are open Monday through Friday, 9 am to 5:30 pm, and our email address is HELP@CLARINS.CO.UK.

5つ星のうち5の評価

Immer wieder gerne

Ich kaufe seit vielen Jahren die Produkte von Clarins und bin sehr zufrieden. Ein Pluspunkt sind die großzügigen Warenproben zum Testen. Ich werde auch weiterhin gerne diese Produkte bestellen.

2024年5月24日
自発的なレビュー
5つ星のうち1の評価

Poor experience all round

Usually I would shop instore, however recently I broke my toe and have been housebound so shopped online. They were doing 20% however my order was extremely late because of this promotion. After 10 days my order arrived where I came to find that the night cream I ordered is the wrong one. It’s still the extra firming line, however I ordered ‘all skin types‘ version and received ‘dry skin’ version. I understand that mistakes can happen, however this is not the right product which I ordered and this is incredibly disappointing after the long wait. To top it off I got in touch with customer care who told me to return the product for a refund. So despite it being their mistake, I am expected to go out of my way to return via a post office. I explained I am not mobile at the moment due to my broken toe and asked for an alternative solution. Still awaiting a response. Really disappointing experience in every aspect. I don't feel valued at all and it’s really put me off the brand.

2024年5月17日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

Thank you for your review, and we are sorry to hear of your disappointing service. We can see that our colleague has since been in contact and has arranged for the correct product to be delivered and has also provided 15% off as an apology.

5つ星のうち1の評価

Spray mechanism on Eau Dynamisante not fit for purpose

The spray mechanism on the eau dynamisante bottles are definitely not fit for purpose. I was sent a replacement, but that was after having to wait for your Freepost envelope to arrive, then queue in the post office to send it back. I then duly received a replacement, but couldn't believe it when that spray mechanism also stopped working after only a few uses. I have had to go through the same regime once again sending it back, and have now opted to receive a refund. I would have expected though that a brand such as Clarins would have made it far simpler for me, and not expected me to return it a second time, and just simply given me the refund. I also had to call Clarins, and be put on hold for several minutes for them to be able to process my refund. Now I have to wait 5 - 10 working days to receive the refund! Really poor service in my opinion. I will now be looking elsewhere for a similar product which is a real shame as I have bought the eau dynamisante spray for many years and love it. So, so disappointed Clarins. The spray mechanism really needs to be addressed, and quickly before you lose other customers and money replacing the product.

2024年5月12日
自発的なレビュー
Clarins ロゴ

Clarins からの回答

We are very sorry to hear about the issues you have experienced with your Eau Dynamisante bottles, which we have shared with our Quality Control Team in Paris. Typically, returns can take 3-5 working days; however, we have provided an extended refund time frame, as the product was not ordered directly via our site, and this can take slightly longer than usual.

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