Clarins レビュー 633

Clarins use Yodel and DPD and you have to be at home to receive your item. Not received items and customer care have not issued a refund. Not happy with Clarins.com will get Clarins items from other retail shops.

Ho acquistato il calendario dell'Avvento che ovviamente non ho aperto anche perche' e' un regalo ma la spedizione e' stata veloce e mi sono stati inviati anche parecchi omaggi e quelli avendoli provati posso dire di averli trovati ottimi.
Inoltre devo complimentarmi per l'attenzione del personale perche' si sono accorti di un problema con il corriere prontamente risolto.
Sono molto soddisfatta acquistero' ancora

I am so disappointed with clarins. I have registered for auto replenishment and ordered a few weeks earlier as I was running out . I didn’t receive it and checked but it hadn’t gone through despite saying -progressing originally. On the fourth time I contacted customer services - no response. ( this has happened twice before) today same thing . How can they keep customers when systems don’t work and they don’t provide goods. Sadly I may need to start using different products
Following response
I have managed to contact customer service by phone who stated the product was out of stock. I understand this can happen but it would be good to let loyal customers know

Terrible customer service - I complained Clarins foundation and moisturiser packaging. The new ‘sustainable packaging’ is peeling off leaving speckles of paint all over my skin, some even went in my eye. They told me I would not get a refund from the store. I would need to go to the hassle of sending them back the product and paying for the postage. For such an expensive product, I was very disappointed.

Sur 2 commandes successives, ils ne livrent pas les cadeaux annoncés sur leur publicité mensongère !
Les hausses de prix sont vertigineuses.
Bye bye Clarins, vous pouvez me retirer de votre fichier clients

Appalling customer service, Late reply to email about voucher not being able to be used so missed offer. Complained and again unsatisfactory reply. Tried to telephone. Gave up after 40 minutes and non stop repeated message. Eventually got a call back and was told voucher would be reinstated. Received voucher for less than originally worth. Told complaint had been escalated and someone would ring me in the next 48 hours. 6 days later and still waiting. Also problems with atomisers that no longer work and unsatisfactory response then too. After 40 years am giving up on Clarins.

Heerlijke producten, prachtig verpakt en keurig en tijdig geleverd. Ik herken niets van de slechte ervaringen hier omschreven. Koop via de site als member, kijk voor leuke aanbiedingen en binnen een paar dagen heb ik mijn bestelling in huis. Erg enthousiast over de kwaliteit van de producten en het ruikt heerlijk!

I waited 3 weeks for my order to be delivered thereby missing my ability to provide an anniversary gift.Despite several email attempts at conciliation I was treated with disrespect and robotic responses.DO NOT RELY ON THIS COMPANY Ref.CLR_UK03485712 ( Sophie)

Is anyone actually there?
No reply to my email after 2 weeks. (Except an automated generic one).
The shop wouldn’t exchange without a receipt despite the word Clarins emblazoned on the bottle. There’s no receipt as it was a gift.
Money down the drain.

Terrible Customer Service, avoid at all costs!

Delivery service is also terrible and I have noticed a lot of the good reviews on their products have been left by paid influencers.

If you really want a luxury brand with brilliant customer service and products, I’d recommend Dior.

Clarins products are amazing and I have been using them for a long time, but their customer service is just a complete disgrace. I placed an order in good faith for a men's advent calendar for my nephew and a blusher brush for myself. It was over a certain spend amount and a free gift was added to my basket.

Clarins then contacted me to say it was their mistake, that I should not have got that particular free gift, and they therefore cancelled the entire order and offered me a 10percent voucher with exceptional service for a new order :-) Oh how I laughed at the thought of them performing exceptional service.

Today they call me a criminal, citing a point in their terms and conditions that they have the right to cancel when there is suspicious and criminal activity.

What criminal activity have I done?????? It is disgraceful that Clarins staff are allowed to make such false accusations against customers. Ex-customers as I will find another company to use in future.

My sister and I were booked into a virtual facial on thursday 12th sept- paid £30 each. When we went to the link, it did not work and just took us to the clarins virtual events web site!

When we complained to customer services, we were incredibly arrogantly told that we were wrong and the zoom link worked and made it all our fault! I am so disgusted that is the response from customer services
I own and manage 2 software companies so I think I am capable of using a zoom link. DO NOT BOTHER BOOKING A VIRTUAL EVENT WITH THIS COMPANY.

I finally heard back from "customer services" who agreed (woohoo) after checking my link that I was indeed correct and they had not sent the link correctly. Astonishingly, to make amends, they offered me the chance to rebook at full price minus a £10 discount..........for a luxury brand this is not good enough. I hope this is just the work of one poorly trained member of their team.

j ai bien aimé leurs cremes hydratantes car j ai une meilleure peau désormais mais le prix est très élevé.

I love Clarins so you may be confused by the low rating. This has nothing to do with their products because they are gorgeous. Expensive yes but I don’t use expensive shampoos or shower gels and my facial skincare is my treat! I also love the freebies you get online which often has some things I wouldn’t normally buy at all. My nearest counter is about an hour away so I order online to make my life easier……

However and this is BIG HOWEVER, their online delivery system is absolutely shocking! It used to be great but now it’s so bad it’s laughable. I understand that in busy promotional periods things may take a little longer but I’ve now been waiting over a week… yet again and no dispatch notification.

It seems unless you pay over £6 for next day delivery you are bottom of the pile and forgotten about.

You need to really sort this out because loyal customers are getting irritated and annoyed when yet again they run out of product thinking that 2 weeks is enough time to get it sorted.

I love you Clarins but even my patience is wearing thin. Your wonderful counter staff (when I get chance to go to the counter) and your products have earned you this 3 stars not you online presence!

Clarins ist seit Jahren beste Marke für mich 🤍
Will nichts anderes kaufen und benutzen. Qualität der Produkte erfüllt alle meine Erwartungen und Bedürfnisse. Sein Geld Wert, unbedingt zu empfehlen!

I accidently spilt everlasting youth liquid foundation on my trousers. To date I have tried every stain remover I can think of and it hasn't removed it. I loved this foundation, but it makes you wonder if its almost impossible to remove from clothing, what is it doing to your skin.

Terrible service, I won’t be ordering again. A week later and no sign of my order even being processed. Will use alternative retailers in future. Avoid if you can!!!

Absolutely shockingly long wait for products. Ordered on 28th August,now 6th September and still not despatched. My advice would be dont buy unless you want a very long wait, lots of emails apologising for delays but no communication about when products will be received. This is a gift, its embarrassing. I cant get hold of customer services either, they dont answer the phone.

What has happened to Clarins?
I ordered on 27th Aug, products not even dispatched a week later. Requested to cancel the order due to delays- guess what- no response!
So they have my money and have not sent the products and are not refunding me. I guess I have to raise a card dispute with my bank.
A lifelong customer, but now I cannot trust them to deliver their end of the transaction.
Can anyone recommend a different similar brand to switch to?

Very similar to last reviewer, order placed 26/8 still processing today 4/9

Been trying to chase up with live chat and never get through to anyone.

Competitors much quicker on sending orders with much better customer service

Website states 3-5 working days which isn’t the case for a lot it seems

Not surprised at the appallingly low score on here! What happened Clarins? You were much much better in the past