Clarks レビュー 

Service was fantastic, staff very friendly and helpful. Customer service is on point. Sandals were Beautiful and very comfortable. I collected from store.

I recently went to this store to get my 3 daughters Lizzie, Tracey and Poppy new school shoes for September, thought I’d beat the rush whilst Clark’s had good stock!

A lady with blonde hair in her early 50’s called Karen served me. She was very patient with my girls as they tried on a dozen different shoes and she kept having to go back to the stock room. She never complained, even though I was getting frustrated with them!

Will be back this time next year to go up a size or two! Excellent service.

Appalling customer service from the manager I presume she is a middle aged white lady. I went into clarks on Saturday the 27th of June to get my feet measured but when I asked she murmured something under her breath saying she needs to go to a surprise party and is getting late even though it was only 5.30 and the store closes at 6pm she also started to close the shutters at 20 minutes early before closing time. I was completely ignored. No professionalism at all. All the customers in the shop could hear was her shouting at her colleagues it was not nice at all the way she was speaking to them in a demeaning manner. I did not end up buying anything as I was ignored. Customers like us pay a lot for comfortable shoes we deserve better service then this. @clarks do better in employing staff! I wont be coming back to this store again and will definitely not recommend it to anyone.

NADINE, from Clarks Swansea Quadrant, was very helpful today sold me two pairs of shoes,owned the problems I was having with my footwear and was willing to get as many pairs to try on compared with other retailer staff who either had only trainers to sell or were too busy chatting to customers. Nadine is a credit to your store. Measured my feet sold me cleaner and polish.. Friendly and not cant be bothered in attitude. Well done!!

Excellent and outstanding service from Rhys today . I am very happy with my purchases

Incredibly bad customer service. They use Evri (mistake!) who basically appear to have stolen my shoes.
Be aware that Clarks do not proactively check their tracking. I reported them undelivered and got a polite mail but it basically said wait!
I chased again later and was asked what the details of my order were so they could replace.
But surely they already know my details?!! Basically they could not care less and seem happy to provide a terrible level of service. They barely go through the motions.
Their reply says it all -
A link to their standard coms channels is NOT an escallation!
No mention of what they will do about the courier who nicked my shoes
No acknowledgement that they could track deliveries (via an API link) and proactively chase non delivered items.
No options to do click and collect from local stores - cheaper and more secure for all of us.
No comment about why they use the worst courier company in the uk.
No acceptance that their brand is damaged by situations such as this.
Mediocre customer service continues.

Wow!!! What an amazing employee you have!
I was absolutely shocked how excellent Emily B gave me, from being very disappointed on my very first visit to Llandudno shop when I collected my first parcel.
There was just one lady on her own giving terrible customer service, walking slowly unmotivated serving a customer. Slowly passing me saying I will be with you soon, walking and acting very unhappy :(
To Then….
Omg!!! Returning the shoes because they were too big sadly, to an outstanding Emily B what a joy she is, a credit to you. She was Sooo helpful, I am so shocked still.
I 100% will be returning to Emily B’s customer service. I actually had to return the shoes in the end sadly.
However, I am obsessed with navy blue patent shoes & what a shortage there is of navy patent shoes in the uk, so well done Clark’s please make more designs in navy blue patent :)

We were at the Abbey centre store with the fab Maria looking after us!
Nothing was too much trouble, super service as it has been for all the years we’ve been going there!
We chatted about how long we’d been going & with my daughter now turning 21 we knew we’d been in Maria’s capable hands for all those years from first shoe fit to the yearly school shoe shop!!

Bought a pair of shoes costing £90 from Clark's online which offer's free delivery on purchases over £50.

However if you then need to return your purchase; you will compulsorily be charged £2.95 for the privilege.

What this means is that customer's will never get their full purchase price refunded unless it is returned to one of its shops; for which there are fewer and fewer on the high street.

Why doesn't Clark's automatically provide it's customer's with a free returns label with their order's? It has delivery contracts with DPD and EVRI already so it can't be that much of an extension of those contracts and would give the customers the choice to return items via the post office.

Instead customer's have to make a request for a returns label and once Clarks receives the goods/items back, it withholds £2.95 from the purchase price.

Be weary of this practice / hack and always return your goods via one of it's shops ; if you can find one!

Went into Clarks shoe store in Kingston upon Thames. Met a lovley assistant called Zainab .
She asked me what I was looking for, I told her my job involves being on my feet for 12 hours as A Doorman at a 5 star hotel.At once she recommended me a beautiful pair of Cushion shoes at £100.00...I try them on and was surprised how stylish and comfortable there were. She informed me my feet will feel better after 12 hrs working when I take them off..
So a big Thanks to Zainab for helping me today on the 1st July.

Dominic

The staff at the Lancaster store have been so helpful. Both Gill on 14/05 and Naima on 29/06 have spent the time looking for shoes and trainers that will accommodate orthopaedic inner soles for my child. Finding shoes that both fit and are liked is not always easy and we really appreciate the extra effort made. Thank you.

Anton, was the kindest most cheerful assistant in a retail store (shoes) that we have had the pleasure of being attended by.
He was professional and yet kind to my husband who has some difficulty communicating his preferences and also has troublesome bunions.
We came out of the shop after an hour or so with 2 pairs of well fitting shoes.
Thank you Anton. Your a credit to your company

My Mum and I visited the Abbey Centre (Newtownabbey) store today, hoping to get some sandals for our upcoming holiday. Maria helped us out immensely! She was happy to get us any shoe with wanted to try on and knew the answer to every question we fired at her. Maria has been helping our family out for many years, getting school shoes for my older siblings and I since we were small. I am now in the second year of university and her kind smiling spirit has never changed! Today my mum and I came out with 2 pairs of shoes (buy one get one half price we couldn’t resist!!) so grateful for all of Maria’s help today and throughout the years!!

I purchased a sandal (it was sold out, put my name and when it became available I purchased it). I always wear a 9 in all shoes including Clark’s. The length was a tiny bit too long and the straps were too loose. I had received at 10% discount by email which I used. I called today to ask for an exchange to an 8.5 rather than returning and losing my discount. They can’t do that I was told. So I would need to return them, pay $5 restocking fee and re-purchase the smaller size at full price. Clearly that’s not going to happen, I will need to look for a different store/shoes. This is very poor customer service for such a big brand shoe company. I have no issue with the $5 restocking fee but I have a problem with not being able to issue me another %10 discount code. Very disappointed.

July 5 - Stephany - thanks for the reply but options should have been provided when I called to exchange and expressed my frustration with the situation. I have purchase another pair of shoes for the wedding from a company willing to exchange (without a fee) if they weren’t suitable to me.

Advertise products buy one get one 50% off then cancel your cheap pair and tell you to reorder (at full price, no thanks Anthea in customer support). Product is still available online. Then you have to pay to return since you never got your actual order or drive to a shop to return so either way your out of pocket. Oh and I had to wait 4 days from ordering for them to actually dispatch half an order which in this day and age is extremely slow. Let's see how long it takes to get my money back! I would avoid Clarks at all costs. Zero customer service. Theres far better companies out there.

Nazira made my shopping experience delightful. She was friendly, polite and very efficient.

Had a great level of customer service by David at the Fort kiniard store ,
Very impressed!!

Great service Sinead, good range of really goid shoes to choose from.

Great service. Raj was very helpful and patient as we were trying to buy shoes that would accommodate my partner’s disability.