Tried to book the end of tenancy cleaning, they confirmed the date, asked for a contact phone number, and called the next day to say they are fully booked. Wasted a day + gave away my personal details... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Zain did an amazing job helping me out! Did such a good job in our bathrooms and kitchen and the cleanliness stood out really well. He was very polite and motivated to get things done! Highly recommen... もっと見る
I booked Clean Genius for a mattress cleaning, and I am amazed at the results They removed dust, stains, and odors, making my mattress feel brand new again. The team was professional, used high qualit... もっと見る
企業が回答しました
I'm very pleased with this company. I'd let things slip and sara came in and totally transformed my home. It's now clean and fresh and that has done wonders for my mental health. I highly recommend Cl... もっと見る
企業が回答しました
企業情報
当該企業による記述
Clean Genius Your Ultimate Partner in Spotless Excellence At Clean Genius we redefine what it means to clean As a leader in the cleaning industry we bring unmatched quality reliability and results that speak for themselves Whether it’s routine maintenance,end of tenancy or deep cleaning our skilled professionals deliver perfection every time. Why Choose Clean Genius? Top rated Excellence Proudly featured on the first page of Trustpilot with a stellar 4.9 star rating. Google Reviews Our clients love us and it shows with an exceptional 4.7 star rating. Certified Assurance For End of Tenancy Cleaning we provide an official End of Tenancy Cleaning Certificate ensuring compliance with estate agency and landlord requirements Eco friendly Solutions We use environmentally safe products and cutting edge techniques making your space sparkle while protecting the planet With Clean Genius you don’t just get cleaning you get peace of mind We guarantee results so impeccable they make moving stress free. Experience the difference trusted by hundreds Contact us today and let us handle the dirt while you enjoy the shine. Because excellence isn’t just what we do it’s who we are.
連絡先
Harrow Road , W9 3RU, London , 英国
- 020 805 01554
- Cleangeniusltd@gmail.com
- cleangeniusltd.com
Great cleaning service
Great cleaning service. So happy with the results and the homemade cleaning products smell fantastic. Highly recommend.
2025年2月27日
自発的なレビュー
Clean Genius からの回答
Thank you for your kind words We're so glad you're happy with the results and that you loved the fresh scent of our homemade cleaning products.
I booked Clean Genius for a mattress…
I booked Clean Genius for a mattress cleaning, and I am amazed at the results They removed dust, stains, and odors, making my mattress feel brand new again. The team was professional, used high quality equipment, and completed the job efficiently. Now I can sleep better knowing my mattress is fresh and clean.
2025年2月9日
Clean Genius からの回答
Thank you for your kind words We're so glad to hear that you're happy with the results of our mattress cleaning service Our team takes pride in using high quality equipment to remove dust stains and odors ensuring a fresh and clean sleeping environment We truly appreciate your support.
Highly recommended! Exceeded expectations!
We used Clean Genius for an end of tenancy clean. Zain exceeded all our expectations. He was so conscientious, every nook and cranny was clean. When he finished it was cleaner than when we moved in.
The kitchen extractor fan was covered in oil when we moved in 4 years ago, I couldn’t get it clean but Zain did, I was so impressed.
Zain is a pleasure to deal with. I would highly recommend using Clean Genius.
2025年1月23日
自発的なレビュー
Clean Genius からの回答
Thank you so much for your wonderful review It truly means a lot to hear that we exceeded your expectations and made a difference We’re so glad we could help leave your property spotless especially tackling those tough areas like the extractor fan Your kind words about Zain mean the world to us If you ever need our services again we’d be more than happy to assist.
The team were hard working and very…
The team were hard working and very efficient. They cleaned on a professional manner and would not hesitate to use them again or to recommend.
2025年1月17日
自発的なレビュー
Clean Genius からの回答
Thank you so much for your kind words and positive review great to hear that you were happy with our team’s hard work and professionalism.
Absolute horrible service
2024年12月26日
自発的なレビュー
Clean Genius からの回答
Dear Shahi Alom
It has come to my attention that a review was posted that appears to be inaccurate and does not reflect our services At Clean Genius we pride ourselves on providing top quality cleaning and excellent customer service and we take all feedback seriously.
If you’ve had an actual experience with us I encourage you to contact me directly at Info@cleangenius.co.uk so we can address any concerns and resolve them professionally However if this review is not genuine I kindly request that it be removed immediately as we value honesty and fairness in all interactions thank you for your understanding.
Best regards
Mr Zain
Clean Genius
Really really terrible!!
Really really terrible!!! They were so mean and disrespectful. Bad quality.
2024年12月19日
自発的なレビュー
Clean Genius からの回答
We are committed to providing timely respectful and high quality service to all our clients However we cannot find any record of a job matching your description If there has been any misunderstanding or if you believe this review was posted in error please contact us directly at info@thecleangenius.co.uk so we can address your concerns.
We value feedback as an opportunity to improve and thank you for bringing this to our attention.
Unethical place worse place ever wont…
Unethical place worse place ever wont recommend to anyone.
2024年12月1日
自発的なレビュー
Clean Genius からの回答
Dear Mjjjj
It has come to my attention that a review was posted that appears to be inaccurate and does not reflect our services At Clean Genius we pride ourselves on providing top quality cleaning and excellent customer service and we take all feedback seriously.
If you’ve had an actual experience with us I encourage you to contact me directly at Info@thecleangenius.co.uk so we can address any concerns and resolve them professionally However if this review is not genuine I kindly request that it be removed immediately as we value honesty and fairness in all interactions thank you for your understanding.
Best regards
Mr Zain
Clean Genius
Terrible quality of work
2024年12月27日
自発的なレビュー
Clean Genius からの回答
Dear Abid
It has come to my attention that a review was posted that appears to be inaccurate and does not reflect our services At Clean Genius we pride ourselves on providing top quality cleaning and excellent customer service and we take all feedback seriously.
If you’ve had an actual experience with us I encourage you to contact me directly at Info@cleangenius.co.uk so we can address any concerns and resolve them professionally However if this review is not genuine I kindly request that it be removed immediately as we value honesty and fairness in all interactions thank you for your understanding.
Best regards
Mr Zain
Clean Genius
Clean Genius からの回答
Dear Tajul Miah
It has come to my attention that a review was posted that appears to be inaccurate and does not reflect our services At Clean Genius we pride ourselves on providing top quality cleaning and excellent customer service and we take all feedback seriously.
If you’ve had an actual experience with us I encourage you to contact me directly at Info@cleangenius.co.uk so we can address any concerns and resolve them professionally However if this review is not genuine I kindly request that it be removed immediately as we value honesty and fairness in all interactions thank you for your understanding.
Best regards
Mr Zain
Clean Genius
Really bad service
Really bad service, came so late and no manners. Really disrespectful.
2024年12月18日
自発的なレビュー
Clean Genius からの回答
Dear Salina Akther
It has come to my attention that a review was posted that appears to be inaccurate and does not reflect our services At Clean Genius we pride ourselves on providing top quality cleaning and excellent customer service and we take all feedback seriously.
If you’ve had an actual experience with us I encourage you to contact me directly at Info@thecleangenius.co.uk so we can address any concerns and resolve them professionally However if this review is not genuine I kindly request that it be removed immediately as we value honesty and fairness in all interactions thank you for your understanding.
Best regards
Mr Zain
Clean Genius
Clean Genius からの回答
We are committed to providing timely respectful and high quality service to all our clients However we cannot find any record of a job matching your description If there has been any misunderstanding or if you believe this review was posted in error please contact us directly at info@thecleangenius.co.uk so we can address your concerns.
We value feedback as an opportunity to improve and thank you for bringing this to our attention.
Clean Genius からの回答
This review is 100% false. We've been providing honest cleaning services to our customers for years It's unfortunate that Trustpilot won't remove this obvious lie even after we flaged it but we encourage you to read our many positive reviews to see the truth about our business.
Don't trust this company.
Don't trust this company.
They agree a price over the phone then add to it once they turn up to do the job. Plus the clean was really poor. I sent pictures for them to redo the areas they missed but they are playing the blame game. Not worth the time with these lot.
2024年11月7日
自発的なレビュー
Clean Genius からの回答
We take customer feedback very seriously and strive to provide transparent pricing and high quality cleaning services However we do not have a record of any job matching the description in your review If you believe there has been a misunderstanding, please contact us directly at info@thecleangenius.co.uk so we can investigate and address your concerns.
We are committed to maintaining our reputation for excellent service and fairness Thank you for bringing this to our attention.
Aboslute went wrong!!!
2024年2月12日
自発的なレビュー
Clean Genius からの回答
We appreciate you taking the time to share your feedback. However we have reason to believe that this review may be fake We take all customer feedback seriously but we also want to protect our business from fraudulent activity
If you are a genuine customer who had a negative experience with our services, please contact us directly at 020 805 01554 or support@cleangeniusltd.com so we can investigate the matter further We are committed to providing high quality cleaning services to all of our customers and we will take appropriate action to address any legitimate concerns.
Tried to book the end of tenancy…
Tried to book the end of tenancy cleaning, they confirmed the date, asked for a contact phone number, and called the next day to say they are fully booked. Wasted a day + gave away my personal details (phone) for them to call / share.
2024年11月27日
自発的なレビュー
Clean Genius からの回答
I understand you're disappointed that we couldn't accommodate your cleaning request, and I apologize for any inconvenience this may have caused.
I wanted to clarify a few things. First, the emails we exchanged were just us trying to gather details for the job – they weren't a final confirmation of the booking. And second, I understand you're concerned about sharing your phone number. We take customer privacy seriously, and I want to assure you that your number is completely confidential. We'd only ever use it if there was an issue with the booking we needed to discuss.
Unfortunately, when we checked our availability, we found that we were already booked for the day you requested. We're happy to suggest some alternative dates if you're interested.
Clean genius have done after building…
Clean genius have done after building clean I was very impressed with they service builders left very messy thank you.
2024年11月13日
自発的なレビュー
Clean Genius からの回答
Your feedback is greatly appreciated.
Thank you for allowing us to demonstrate our high-quality standard and professional attitude.
We will make sure we keep up the good work.
Thank you for choosing us,
Clean Genius
Impeccable work
Impeccable work, amazing results, Probably the best cleaning service in the country. Not just punctual, extremely friendly and through and through professional but also goes the extra mile to make sure every bit of the cleaning is done something to proudly look at, including our highly recommended!
2024年10月5日
Clean Genius からの回答
Your feedback is greatly appreciated.
Thank you for allowing us to demonstrate our high-quality standard and professional attitude.
We will make sure we keep up the good work.
Thank you for choosing us,
Clean Genius
I recently hired Clean Genius for a…
I recently hired Clean Genius for a full property cleaning, and I am beyond impressed. Zain and his team were incredibly professional, punctual, and thorough in every detail. They went above and beyond to ensure my home was spotless, leaving it looking and felling brand new. Even the hard-to-reach areas were cleaned to perfection. Their dedication to quality and passion for their work truly stood out. I highly recommend Clean Genius to anyone looking for high-quality, meticulous cleaning services. I will definitely be using them again for all properties.
2024年9月5日
Clean Genius からの回答
Thank you so much for your incredibly kind words and detailed feedback!
It means the world to us to know that our work made such a positive impression on you. We strive to treat every property as if it were our own, so hearing that this dedication came across in our service is truly rewarding. Your satisfaction is the highest compliment we could receive.
We are grateful for your continued trust in us, and we look forward to maintaining this standard of excellence for all your properties moving forward. Please don’t hesitate to reach out whenever you need us again – we’re
always here to help!
Warm regards,
Zain and the Clean Genius Team
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