ClearCare Online レビュー 72

WellSky system is falling apart.
On the accounting side:

1. Invoices and payments are frequently "stuck" in the export queue.

2. This week and last week, invoices were emailed out multiple times to the same recipients or in some cases none at all.

3. The system is often times SUPER SLOW just to process minor tasks like searching for client names.

4. There have been multiple instances WellSky exported dozens of DUPLICATE invoices and really messed up our receivables.

5. Support tickets take DAYS (1-5days) rather than hours to resolve. The only time things move fast is if we get our corporate office involved which I'm sure makes WellSky nervous since we are a multinational franchise network.

I really don't know if we can continue to run a business with WellSky as our enterprise software for much longer. By the sound of it, many others are similarly frustrated.

Absolutely rubbish, password changes never work, takes far to long to load anything. Way too much details have to be processed before you get anywhere. More than anything, it it a nightmare to use and very frustrating in all. Who ever runs the programming of this system needs to simplify it, it is far too complicated and takes far too long to process any information. Worst system I have ever been unfortunate to use.

This product doesn't waterproof at all. It is nothing like what it's advertised as.Its actually a scam.Although they claim to guarantee their product, when I contacted them, I was told I can't return it because it's been opened, which makes no sense.
I don't recommend this to anyone as it's a waste of money, they are hopeless

Absolutely horrific!!! We couldn't use the soft ware. It is not fit for purpose and hard to build. You get no help from the staff. We chose not to continue using it as it was not useable and there was a fault with the site, which meant we couldn't log in. They then told us they would take us to court to try and get the fees. How they can get away with this is beyond me but I gave collated all my evidence to show in court.

The software has lots of mistakes and is always messing up. Company is not professional at all. Go to another software. They will take your money and give you the run around and not refund you even if it's their mistake. Try another software such as Axiscare or Sandata. Clearcare Wellsky is HORRIBLE!!!!

I work for sunny days and because this app doesnt work properly i now have to inconvenience my clients by using solely their minute phones to clock in all bec of this app. Of course not allowed to clock in and out with my phone. My manager brittni told me this company changes clock ins and outs and charges for hours not worked. My clients are furious with not only this app but now sunny days and they want me to find a whole nother company that doesnt first use this app and then second one that does appreciate hard workers. So yeah not happy at all. And my clients are looking for somewhere to go fast.

Hello this is Ms. Corker and the family. We would like to give a good review on Shaneika Wimby. She is a great caregiver to my father. She always on time, and get my father situated with everything he needs. We really appreciate all the hard work she comes in and assist my father with. Shaneika shows good Leadership. She communicates very well with me towards my Father. She also has good Collaboration and works with me as a Team. My Father is really comfortable with her and appreciate all she does. She is an Outstanding Caregiver. Yes We Love Her!!! She also called and checked on my Father when he was admitted into the Hospital. She showed us that she really cared and we really appreciate her great service.

I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

ClearCare, as a company, recently made changes and reduced the "My Task" functionality. This prevents users from independently viewing and managing their delegated tasks. The company reduced the ability to work independently and efficiently. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. A vendor is driving business process. This is poor business practice. They sent a reply stating (summarized) that it was for our own good to not have this functionality. The deletion of this functionality makes this product inferior and not as useful. It impacts employees and lessens their ability to manage their own work. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. The application is a tool to be used by businesses not to drive business process.

ClearCare online billing format is all messed up and no one is fixing it or returning our pleas for help. This is a poor product with even poorer customer support.

I recently started using this system. This system is only good for corporate offices and payroll billing. Not useful to the staffers who has to work this system for clients and staff. They don't ask opinions from us, or how to get the best use of the system. No room for options or requests. The trainers were useless, gave us half hour to train online. I asked questions couldn't answer me, so they just moved on. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. Ask me I will show you! No tags pertaining to what we actually need. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. Sent email, they never responded. Like I said just for corporate use only.

We have used Clearcare for 2 businesses now, over 6 years and love the functionality and most of all, the level of customer service. I personally have never found a better customer support team in any industry. When we call for assistance, no matter what rep is assigned to the call, they are always experts and find a solution quickly. I cant say enough about their phone support. Always friendly and fast to the solution. We do not use a lot of the reports, but the rest of the basic functions work well for our small $800k agency. I would highly recommend them.

Dishonest and untrustworthy
Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered.
To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless.

Relatively intuitive platform for caregiver management. Can be difficult to use or slow at times

The app is horrific. Clunky and doesn't work half the time. I have uninstalled, reinstalled and updated my phone. Every single time I use it it malfunctions. I told my boss I will call in to clock in and out and for charting. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me.

HORRIBLE CUSTOMER SERVICE...... DO NOT USE THIS COMPANY. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. They dont care about the FUNTIONS of HOMECARE AT ALL!!! Just want $$$ for the NOW!! Please seek out and do your research this company is NOT the way to go.

Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue.

Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue.
Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible!
Clearcare needs to get their act together.

Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them.

Hard to rebuild our customer's trust once it is damaged.