Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Got a broadband sorted very quickly. Had some issues with router and was left with no internet for days at the beginning which caused quite a massive bills for personal data but then engineer attended... もっと見る
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... もっと見る
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... もっと見る
企業が回答しました
企業情報
当該企業による記述
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
連絡先
Northstar, M4 1LN, Manchester, 英国
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3.6
まあまあ
325件のレビュー
ネガティブなレビューの 56％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ClearFibre からの回答
Good Morning, thank you for your review. I am unable to locate any tickets for your name but please give us a call on 0330 229 1838 or email Help@ClearFibre.uk we would be more than happy to assist and resolve any service issues you have. Many thanks - Nathan ClearFibre Support.
The whole process was so easy
The whole process was so easy. I telephoned to make my order, the lady was knowledgeable and friendly, I then chose my best time for the technicians to make the installation, They arrived at my chosen time, worked quickly, efficiently and tidily. They answered any questions I asked. Now everything is much better than with my old supplier. Thank you.
2024年3月27日
Prompt acknowledgement of problem and…
Prompt acknowledgement of problem and kept informed as problem resolved a few hours later
2024年4月7日
自発的なレビュー
Initially was disconnecting every 30-45…
Initially was disconnecting every 30-45 minutes but the customer service was great and they had a new router out in 24 hours and has been super fast and reliable ever since - big 👍
2024年3月21日
Quick, efficient and effective service!
The installer was friendly and very efficient. Very easy and helpful communication via WhatsApp and the internet as been working perfectly since the installation
2024年3月20日
Great product.
Great service with efficient and quick installation. Engineer did a great job and cleaned/hoovered up before he left. Great value for money. Would highly recommend.
2024年3月19日
From start to finish it went great
From start to finish it went great. Managed to get an installation date aligning with our move in date, slightly change its time after booking too and the customer service were very responsive throughout. The engineer was friendly and he tried his best to get the line active same day - which he did manage too.
Haven’t had any issues since installation (about a month now). One “downside” is the provided router, don’t like zyxel. it’s not the most reliable so I will just use one of old meshes instead.
2024年3月15日
Josh from ClearFiber network came in to…
Josh from ClearFiber network came in to fix one problem and 2 more poped up since this one was reported and he looked at other problems, sorted them out and now we have very happy tenants that expected problems to be fixed next week… Thanks Josh an amazing customer service and fast work! We hope to have you again
2024年3月21日
自発的なレビュー
Cracking Company
Great internet speeds never once had a problem, I’m a PC gamer and I’ve never had one iota of a problem. Tom Shaw who has dealt with my package is an absolute legend and a credit to the company for his Customer Service Skills. I will be renewing for another year, can’t fault Clearfibre.
2024年3月20日
自発的なレビュー
ClearFibre からの回答
Good Morning, thank you for leaving us a review. I am sorry to hear you are having issues with the service. Please give us a call on 0330 229 1838 or email help@clearfibre.uk and we will be more than happy to get this resolved for you. Look forward to speaking soon, Nathan - ClearFibre.uk
Gave the wrong password, had to call support!
In the activation email, they gave log-in details (the SSID and *password* to log in to my wi-fi) after trying several times and it not working, I called support...and they told me the password was actually the "Key" on the back of the router itself that I use as the password!
Such a simple thing that could have been cleared up, but no...
I would have kept Toob if I could have.
2024年3月11日
ClearFibre からの回答
Good Morning, really sorry to hear about the issue when initially connecting up. Hopefully the service is working well and you are not having any issues. Please do not hesitate to contact us should you need any support. Many thanks, Nathan - ClearFibre Support
Really good
So, I was a little skeptic after reading mixed reviews from people who waited ages for their connection to go up but I have to say I am so happy I changed to ClearFibre.
Customer service was really fast to answer enquiries and the whole process was really painless. Will say tho I did have to contact them directly in order to schedule the installation as opposed to getting an update from them, but really nothing major and they sent someone to install it in couple days.
Fastest internet I’ve ever had 👌🏻
2024年3月14日
自発的なレビュー
ClearFibre からの回答
Hi Chris, thank you for taking the time to leave us a review. Sorry to hear you are having issues with the service. Please contact me on help@clearfibre.uk or give me a call on 0330 229 1838 and I will be more than happy to help. Look forward to hearing from you, Nathan - ClearFibre Support
Sadly WiFi is on and off
Sadly WiFi is on and off, dozen times a day /night. Every day. The same issue in a different apartment. No, we don't have many devices connected to WiFi.
2024年3月4日
ClearFibre からの回答
Hi Agnieszka, sorry to hear you are having problems with your connection. This is most definitely something we can solve for you, if you drop us an email to help@clearfibre.uk we will be more than happy to help. Emma - ClearFibre Support
Always had great service with clear…
Always had great service with clear fibre, and Tom was great in helping us set this up and renew our contract! Would definitely recommend
2024年3月5日
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