First order they sent the wrong frame. They offered to replace with an alternative frame as original was no longer in stock which I accepted. Replacement glasses arrived.. with the wrong prescription... ãã£ãšèŠã
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Easy to order, although my usual 90 day box has been unavailable for some months. Came before estimated arrival date which was a nice surprise. Cheers ð
I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... ãã£ãšèŠã
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... ãã£ãšèŠã
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Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friendâs smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. Thatâs why weâve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. Weâve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. Thatâs why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? Weâve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet youâll find 2,000+ styles, including frames starting from just $9 alongside the worldâs favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why weâre determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we donât already beat it, weâll match it.
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Bad service team
Bad service team - no real support or apology for delays in service that seem to fix themselves when youâd like to cancel the order / donât get me wrong the contacts have arrived - but the customer service is condescending confusing and dismissive
Claire customer support
Claire from customer support was helpful and patient in supporting me and making my purchase during some technical issues.
Easy to order and fast delivery.
Offers discounts regularly with fast delivery service
Thanks for the gummy bears and the contact case. Made my day ð
Impressed at quick delivery
Impressed at how quick they were delivered. Easy to order, good price, delivered within 2 days. Definitely where I get my contacts from.
Great service over the phone
Very good help and service over the phone when making a return due to a mistake of my own making. Prompt pick up when calling the 800 number, helpful instructions and explanation of what needed to happen. Quick delivery of original and replacement contact lenses. Great service much appreciated
Haribo Gummies
I appreciate the haribo gummies are intended as a little bonus treat, but I am ethically opposed to consuming animal products and they contain gelatine. Even if I throw them in the bin, by ordering the contact lenses I have unintentionally increased demand for a product I would not buy for ethical reasons. Gelatine in Haribo gummies primarily comes from pork skin, so practicing vegetarians and muslims would also not consume them. I will use my email for this review, can you please make a note to not include the gummies in my next lense order, very happy with the service otherwise! Great price and arrived very quickly
Delay/supplier issues, hard work to cancel order!
Ordered lenses for delivery 23rd Dec. Received an email to say delivery will not even be DISPATCHED from Australia until "the end of the 19th Feb 2025" die to problem with suppliers and that they do not permit cancellations unless the item is discontinued. Emails ensued and after several failed attempts customer service have agreed to cancel the order. I appreciate this conclusion but it should not have been so hard! Lost faith in the integrity of the company during the process...will shop elsewhere now.
I didnât imagine there is Haribo in itâŠ
I didnât imagine there is Haribo in it with contact lenses. That made me so peaceful and happy thank you for making my great start of day
Excellent help staff
Excellent help staff.
I have had to contact you over the past week. The 3 staff I have dealt with have all been very helpful. Unfortunately, I didn't take note of each of their names so hopefully you can see it from your end.
Wonderful experience dealing with the CSR
We recently placed a call order with Clearly, and we had the pleasure of being assisted by Jenelyn. From start to finish, her service was wonderful and she ensured our experience was smooth and enjoyable. Her friendly and professional tone in addressing our requirements was exceptional and she handled everything with such efficiency and care. Thank you, Jenelyn, for your wonderful service - weâre appreciate your help and will certainly continue to choose Clearly in the future.
Easy to use website
Easy to use website, though my past orders had disappeared. Delivery was quicker than first advised. Thank you.
I love buying my contacts from ClearlyâŠ
I love buying my contacts from Clearly great contact lens and shipping is fast! Highly recommend ð¥°
Super quick delivery!
Great price compared to other companies
Great price compared to other companies
Claire was a great help in tracking myâŠ
Claire was a great help in tracking my shipment
The gummy bears was a great touch
The gummy bears was a great touch. My contacts are great thanks. Only feedback is the box. Seems big for just a pack of contacts, Solution case and gummy bears.
Claire was very helpful and quick toâŠ
Claire was very helpful and quick to respond to my query.
Super prompt service
Super prompt service. Ordered late last week arrived the following Monday.
Fantastic service from Claire!
Claire was great to deal with. I was hoping for a more cost effective variant to the Rayban Club Masters. Claire was very prompt at looking for similar ones and provided me with options that were very relevant.
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