CLIPOP レビュー 1,580

CLIPOP からの回答

1日前

Hi there,

Thank you for reaching out, and I'm very sorry to hear that the mirror arrived cracked. I also apologise that you hadn't yet received a response to your previous email – please be assured that we take this seriously.

I've looked into this for you, and I can confirm that a replacement has already been arranged and will be sent to you shortly.

You should receive tracking information once it ships. Please let me know if you have any questions in the meantime, and thank you for your patience.

Kind regards.

CLIPOP からの回答

1日前

Hi there,

Thank you for taking the time to share this with us – and please accept my sincere apologies for the serious issues you've experienced with the Dexter Velvet Bar Stools.

I'm very concerned to hear about the welding failure on both stools, especially given that they are now unstable and pose a safety risk. This is absolutely not acceptable, and I want to prioritise this for you.

I also apologise that you were unable to reach us by phone. I will make sure your case is handled promptly.

To help me resolve this as quickly as possible, could you please share:

Photos or a short video showing the damaged welds

Your order number

Once I have these details, I will escalate the matter immediately and arrange a suitable solution – whether that's a full refund, replacement, or another arrangement that works for you.

Thank you again for bringing this to my attention, and I'm sorry for the frustration this has caused. I look forward to resolving this for you.

Kind regards.

CLIPOP からの回答

1日前

Dear Kathryn,

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration caused by the replacement shipment.

We completely understand your point of view. You were expecting only the missing panel, but instead received a full replacement package. Unfortunately, due to the way our inventory and shipping system is set up, we are unable to send individual parts like the panel on their own — the system only allows us to ship a complete unit. Our intention was to ensure you received the missing part as quickly as possible, and we chose the only option available to us at the time.

We deeply regret that this has led to a negative experience and a 1-star review. That is never the outcome we want for our customers. Our profits are very slim, and we cannot arrange for a replacement while also offering you a partial refund as compensation. We look forward to your understanding.

Once again, we sincerely apologize for the misunderstanding and the inconvenience caused.

Best regards.

CLIPOP からの回答

2026年3月11日

Hello,
Thank you for reaching out to us, and please accept our sincerest apologies for the condition in which your vanity unit arrived, as well as for the difficulty you've experienced in contacting us. We completely understand your frustration, and we are truly sorry for the lack of response you've encountered.
To clarify, the best and most reliable way to reach our customer service team is via email at [your email address]. While we strive to be available by phone, there are times when high call volumes or technical issues may prevent us from answering immediately. Please rest assured that we are committed to resolving this matter for you promptly.
To assist you further, could you please provide the photos of the damaged items (vanity unit and mirror)? Once we receive this information, we will immediately process a replacement or refund, depending on your preference, and ensure that this issue is prioritized.
Thank you for your patience, and we look forward to resolving this for you.
Best regards.
CLIPOP

CLIPOP からの回答

2026年3月4日

Dear Ellicia,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this situation has caused. We truly appreciate your honest feedback, as it helps us improve our service.

We are very sorry to hear that one of your chairs arrived damaged. This is certainly not the quality or experience we want our customers to have, and we completely understand your disappointment—especially after spending nearly £400 on six chairs.

Regarding the additional charge mentioned, we sincerely apologize for any confusion and frustration this caused. This was not the correct approach, and we should have handled the replacement more smoothly from the start. We're glad we could ultimately resolve the issue by sending a replacement chair, but we completely agree—you should not have had to go through such a back-and-forth process or feel pressured to pay an extra fee for a faulty item.

Your feedback is extremely valuable to us, and we will be reviewing our internal processes to ensure that future issues like this are handled more fairly and efficiently.

Thank you again for your honesty, and we hope we can have the opportunity to serve you better in the future.

Best regards,

CLIPOP Customer Service

CLIPOP からの回答

2026年3月4日

Dear Maryuri,

Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you.

We are very sorry to hear that the dimensions listed on our website were incorrect, leading you to receive chairs that were much larger than expected. This is certainly not the standard of accuracy we strive for, and we completely understand how disappointing and stressful this situation has been for you.

Regarding the return process, we truly regret that our response felt unhelpful and that you were left feeling dissatisfied with our customer service. We understand that returning large items can be costly and inconvenient, and we should have handled this situation with more care and flexibility—especially since the issue stemmed from incorrect information on our website.

Please know that we take this feedback seriously. We are reviewing our product measurement listings to ensure greater accuracy going forward, and we will also be revisiting our return policy to better support customers in similar situations.

If you're open to it, we would like the opportunity to make things right.

Again, we apologize for the stress this has caused and truly appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your trust in the future.

Best regards,

CLIPOP Customer Service

CLIPOP からの回答

2026年2月26日

Dear Valued Customer,
We are truly sorry to hear about your experience with our dressing table. We sincerely apologize for the issues you encountered, including missing parts, damaged and scuffed items upon delivery, as well as the inconvenience and frustration caused throughout the process.
We take product quality and customer satisfaction very seriously, and we deeply regret that we did not meet your expectations on this occasion. We have investigated the issues you raised and will use your feedback to improve our quality control and packaging processes to prevent similar problems from happening again.
We understand that the £30 refund may not fully compensate for the trouble you experienced, and we truly appreciate your patience during the communication. We always strive to provide a reliable and honest service, and we are sorry for any misunderstanding regarding our business information.
Thank you for taking the time to share your feedback. It helps us grow and improve. We hope to have the opportunity to regain your trust in the future.
Best regards,
CLIPOP Customer Service.

CLIPOP からの回答

2026年2月24日

Dear Valued Customer,

Thank you for sharing your feedback. We were very concerned to read your review regarding the shipping delay and the 3-day delivery timeframe not being met. We sincerely apologize that your experience did not meet your expectations.

We have attempted to locate your order based on the information provided in your review, but we are unable to find a specific match. We are eager to investigate what happened with your shipment and make things right.

Could you please reply to this message or email us directly at [service@clipop.eu] with your order number or the email address used for the purchase? This will allow us to look into the specifics of your order immediately.

Thank you for your understanding, and we hope to hear from you soon.

Best regards.

CLIPOP からの回答

2026年2月24日

Dear Claire Yorkston,

Thank you for reaching out and bringing this to our attention. We are incredibly sorry to hear about your negative experience, and we completely understand your frustration.

Upon investigating your order, we discovered the reason for the cancellation: the four bar stools you ordered were unfortunately lost in our warehouse due to an internal inventory error. This is a rare but significant mistake on our part, and we sincerely apologize for not catching this sooner and for the disappointment it has caused.

We have already processed a full refund for your order. However, we know that a refund does not replace the time you spent waiting or the inconvenience caused.

Please accept our deepest apologies for this experience.

Sincerely.

CLIPOP からの回答

2026年2月19日

Dear customer,
We are very sorry that the product we received did not meet your expectations. We fully understand your feelings when you noticed traces on the glass, which became even more noticeable after lighting up.
Could you please provide some clear photos of the glass marks in order to accurately diagnose the problem and handle it as soon as possible? After receiving the picture, we will confirm it as soon as possible and provide you with a suitable solution based on the situation.
We apologize again for the poor shopping experience and thank you for your understanding and cooperation.
Best regards.