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レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping ran... もっず芋る

5぀星のうち5の評䟡

I have always used Cliradex to prevent red or dry eyes, swollen eyelids, sticky lashes, itching, burning or stinging, grittiness in the eyes and crustiness around the outer edge of the eyelid. Too b... もっず芋る

5぀星のうち5の評䟡

Since I began using Cliradex, which was suggested by my Optometrist, my corneas look much healthier. Originally, I used Cliradex everyday, but now I only need to use the Cliradex wipes weekly. I o... もっず芋る

5぀星のうち5の評䟡

I use Cliradex daily as recommended by my ophthalmologist. Usually I’m very satisfied. It works! But one of the bottles I bought online this month has a broken dispenser top. It’s completely inoperabl... もっず芋る

䌁業情報

  1. スキンケア クリニック
  2. 薬局

圓該䌁業による蚘述

Cliradex eyelid cleansers are natural wipes and foam products to help relieve symptoms of Demodex, blepharitis, meibomian gland disease, stye, chalazion, dry eye disease, rosacea, and other lid diseases. Science-based, Cliradex 4-Terpineol (T4O) formula, extracted from tea tree oil, help restore healthy eyelids by removing Demodex mites and biomaterials. Cliradex is available in towelettes for moderate-to-severe ocular irritation, and foam for mild-to-moderate conditions.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

2919件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Excellent product - terrible customer service

The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping randomly and without notice. I emailed customer service asking for help in figuring out what the issue is because not using the wipes causes my dry eye issue to worsen. It’s been 2 weeks and not a single response from them. I’m extremely frustrated as a long time customer I was expecting better. I may have to look around for an alternative product.

2024幎1月17日
自発的なレビュヌ
5぀星のうち3の評䟡

The product is amazing but


The product is amazing. The issues are with the payment processing and website. I always have issues logging into the website and have had my scheduled shipment not send multiple times due to something happening on your end with the payment process and holding the order or logging into the website sometimes can be a hassle.

2023幎11月10日
Cliradex ロゎ

Cliradex からの回答

Hello Amber,

Cliradex has joined PRN Vision Group under the new site www.prnvision.com.

One of the advantages is to fix our Subscription and payment system with a more robust and secure system.

All Cliradex customers will have to place a new Subscription in order to have a new account. Once you go through this process, it will be a breeze.

We worked hard to eliminate as many hassles as possible.

Thank you for your patience.

The Cliradex Team

5぀星のうち5の評䟡

Genuinely fantastic customer service

Genuinely fantastic customer service. I could not figure out how to expedite an order and called the company. They fixed the order to expedite it and called me back as promised. It is very rare to get quality customer service and follow up, I will only order direct from them now.

2023幎12月1日
5぀星のうち4の評䟡

Almost perfect

The product is good at keeping demodex population at lower level. After using it for a month every night, demodex is still there and the wipes need to be used continuously and maybe indefinitely. That is why I didn't give 5 stars as they are on expensive spectrum.

2023幎11月27日
5぀星のうち2の評䟡

Should not be used on irritated


Should not be used on irritated skin....burns badly

2023幎12月13日
Cliradex ロゎ

Cliradex からの回答

A cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after few applications.

• If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).

In any case, you should rinse off and discontinue the use of the product, and consult your physician if any of these symptoms develop.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.

The Cliradex Team

5぀星のうち1の評䟡

Don’t Waste Your Money

My doctor suggested this brand. I ordered them but also ordered a less expensive brand off Amazon because they would arrive quicker. I used the off brand ones for a few days and they cleared up my problem. When these arrived I started using them but they were so strong and made my eyes burn intensely. The ingredients are exactly the same in both products so I’m not sure why these burn so badly. The ones off Amazon are half the price too.

2023幎12月6日
Cliradex ロゎ

Cliradex からの回答

Hello Kari,

Thanks for taking the time to give us your feedback. There are no less expensive options on Amazon. We have the same price on the website and Amazon. It could be another seller with a counterfeit - hence the low sensation.

We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.

If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).

Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.

We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.

While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.

The Cliradex Team

5぀星のうち1の評䟡

The eye pads burned like fire when I


The eye pads burned like fire when I used them. I had to quickly splash cold water on my eyelids.

2023幎11月20日
Cliradex ロゎ

Cliradex からの回答

Hello Frances,

Thanks for taking the time to give us your feedback.

We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.

If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).

Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.

We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.

While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.

The Cliradex Team

5぀星のうち3の評䟡

The stuff is "cold" which is ok

The stuff is "cold" which is ok, but my eyelids sting after using it. Is this an allergic reaction or just normal?

2023幎12月5日
Cliradex ロゎ

Cliradex からの回答

Thanks for taking the time to give us your feedback.

Let us help you troubleshoot this sting sensation.

We would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.

If you feel burning, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).

Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.

We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.

While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.

The Cliradex Team

5぀星のうち1の評䟡

Zero customer service

Hello,
Unfortunately, your product did not help me. In fact, it burned. I contacted customer service via email well within the 30 days for a refund. I also called about a refund. The agent on the phone assured me of my refund and said I might be contacted to return product. I have NOT been contacted or refunded. Wish customer service actually provided service.

2023幎11月4日
Cliradex ロゎ

Cliradex からの回答

Hello Jill,

Thanks for taking the time to give us your feedback. We apologize for any mishap. Indeed, there was a lot of misunderstanding on our part as a change in our system made it more complicated to process refunds for November customers.

We share your feedback with eh team that will reach out to properly process your request.

Regarding the burning, below is more information.

We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.

If it not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).

Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.

We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.

While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.

The Cliradex Team

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