Closer Pets レビュー 431

The speed and helpfulness with which this company dealt with my enquiry

Great customer service, great product

Excellent automatic pet feeders, they have improved our daily routine and lifestyle, no more rushing back home after work, no more cat eating all the food at once…

I bought the three portion Catmate C300 on Amazon after seeing a friends C500.

I was delighted with it, is sturdy and well made. Unfortunately it developed a fault where the motor kept turning the feeder tray constantly.

There was a label inside the feeder for customer service so I gave them call. I got five star service! They had no hesitation in saying they would ship me a replacement.

True to their word, I received my replacement. All is now well.

The feeder has three trays, and comes with a freezer block to keep the wet food fresh all day. It is easy to set up and change the settings. It can also be switched off without having to remove the batteries.

If you need more portions go for the C500 five portion feeder.

An excellent company with fabulous products. Highly recommend.

sadly my electronic cat door was damaged when I received it (not as far as being unusable but the automated lock couldn't work because of that)
I installed it regardless so my cat could use it but after a few months of use, another cat figured it could just stroll inside the house through there so I hurried with customer services to get a replacement, that they very kindly provided :)

A really nice company to deal with, there was a problem but without hassle they sorted it out & put things right.
A little like the service you used to get but nowadays Don't!!!

The support is based in uk which is not ideal for ppl living in other countries . The people you get to talk to were very helpful . I very grateful for the quick and easy help I received

Excellent customer service
My Closer Pet automatic feeder developed a fault. I contacted their customer services and after a short email exchange they offered to replace it. I was worried it might not still be under warranty as I’d had it almost a year. But they said it was guaranteed for 3 years.
Very satisfied with their service.

My issue with a cat flap elite device was taken aboard friendly&adequately

Les produits sont de très bonne qualité je les utilise depuis des années et le service client au top et réactif franchement ils sont super ils méritent leur 5 étoiles continuez comme ça

Closer pets offer a 3 year warranty. The power supply for the fountain went faulty after 33 months. Made a phone call, spoke with a very helpful chap (Martin D) who sent me a replacement unit arriving in a couple of days.

Stellar Service
Thank you Marin D and Closer Pets

My P7000 fish feeder stopped working after less than two years. After a few quick emails to customer service they sent a new unit without any quibbles.
Thank you for your help Martin. Great service.

Great service and attention to customer service A***

Absolutely fantastic customer service. Professional, helpful and dealt with my issue promptly. Thank you Closer Pets

A great reactivity and very helpful staff of the customer service when I experienced an issue with a product. They find a solution in less than 24hours (17 hours to be precise). Every single e-mail received an answer really really quick. My case was treated by Sue who is really professional and helpful, thank you Sue!
It’s really appreciated and rare when talking about customer service.

My cat flap wouldn't program for one cat which caused a lot of kerfuffle and upset for the cat. But the customer service in Closer Pets was very good.

Honoured warranty when my product developed a fault and provided me with a replacement unit

I had a query concerning the Cat Mate 800ml USB Ceramic Cat Water Fountain. Closer Pets responded almost immediately and resolved my query in a friendly and professional manner.

Sehr schnelle Antwort auf die Mail vom Kundenservice.
Problem wurde erkannt und auch gleich ein Lösungsvorschlag unterbreitet.
Sehr nette Mitarbeiter vom Kundenservice, kann auch das Produkt welches das Problem hatte nur weiterempfehlen.

My cat fountain developed a fault in the pump after 4 months. Although initially annoyed the company immediately went about resolving the issue and sending out a new pump. From reporting the issue on a Sunday evening, the issue was picked up and resolved by 11am Monday.
The product itself is very good also, and better -by far - than other cat fountains I've tried. This one has 3 tiers of height, a good filter and is very quiet. The fault I feel is a one off. Do the instructed maintenance!