Clotrio レビュー 5

Clotrio からの回答

2026年2月26日

Hi there,

We’re really sorry to hear about your experience, especially as a first-time customer — that’s definitely not the impression we want anyone to have. Thank you for bringing this to our attention.

Occasionally, packing mistakes can happen, but please be assured that this isn’t the standard we aim for at Clotrio. We’d truly like the chance to make this right for you. Our support team is already reviewing recent requests, and if you haven’t received a reply yet, we kindly ask you to share your order number and contact details via direct message or email so we can resolve this as quickly as possible.

Your feedback helps us improve, and we genuinely appreciate you giving us the opportunity to fix the issue. We’re committed to ensuring you receive exactly what you paid for and have a much better experience moving forward.

— Team Clotrio

Clotrio からの回答

2026年2月26日

Hi there,

We’re really sorry to hear about your experience and completely understand how frustrating this must feel — especially when you’ve been trying to reach us for a week without a response. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

Regarding the size issue, we definitely want to help you with a return or exchange. Sometimes delays can happen due to high message volume, but please be assured that we never ignore our customers. Kindly share your order number with us via direct message or email once again, mentioning this review, and our team will prioritise your case and work towards a quick resolution.

Your feedback is important to us, and we truly appreciate you giving us the chance to make things right. We’re committed to improving both our response time and your overall experience with Clotrio.

— Team Clotrio

Clotrio からの回答

2026年2月26日

Hi there,

We’re truly sorry for the frustration and concern this situation has caused you. We understand how worrying it is when a payment is made but the order confirmation doesn’t come through as expected — and we sincerely apologise for the delay in updates from our side. This is definitely not the experience we want any customer to have.

Sometimes, payment verification or manual order processing can take a little longer while our team confirms transaction details securely, but you absolutely deserve clear communication during that time. Please share your order/payment reference number with us via direct message or email, mentioning this review, and we will prioritise checking the payment status and updating you immediately with either a confirmed order or refund solution.

We genuinely appreciate your patience and the chance to make this right. Your trust is very important to us, and we’re committed to resolving this quickly and improving our response experience moving forward.

— Team Clotrio

Clotrio からの回答

2026年2月26日

Hi there,

We’re sorry to see your concern and would like to clarify this situation for transparency. The refund for your order was successfully processed from our side within the promised timeframe. In many cases, banks or UPI providers may take a little time to reflect the amount in your account, so we kindly request you to re-check your payment statement or contact your bank once.

We always take product feedback seriously, and we never block or ignore genuine customers — our goal is to resolve every concern fairly and professionally. If you’re still unable to locate the refund, please reach out to us again with your order details, and we’ll be happy to share the transaction reference and assist you further.

We value every customer’s trust and remain committed to providing transparent support and continuous improvements at Clotrio.

— Team Clotrio

Clotrio からの回答

2026年2月26日

Hi there,

Thank you so much for your kind words and for sharing your experience with us! We’re really happy to hear that you loved the Porsche oversized T-shirt and found the comfort and sizing just right — that’s exactly what we aim for 😊

We also truly appreciate you noticing our customer support efforts. Keeping our customers informed and responding quickly is very important to us, and your feedback motivates our team to keep improving every day.

Thanks again for choosing Clotrio and for placing your trust in us — we look forward to serving you again soon!

— Team Clotrio