レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We requested a rental at the last minute for the following day. We received a response almost immediately & the delivery was scheduled. Angie handled our drop-off & pickup & did an amazing job. She wa... もっと見る

企業が回答しました

5つ星のうち1の評価

Cloud of Goods was hired to deliver a knee scooter for me to use for a weekend when I traveled to Memphis Tennesse for a business conference due to a broken foot. I arranged for them to drop off the s... もっと見る

企業が回答しました

5つ星のうち5の評価

Steve is very much customer friendly, he is more concerned wikth making sure you have what you need.. Our first scooter decided to have issues, Steve made arrangements to redeliver another scooter tha... もっと見る

5つ星のうち1の評価

I booked for a trip to Las Vegas, I wasn’t very happy the first time, but I believe in second chances. I wasn’t wrong. Never again will I use this company. I found customer relations when confirming... もっと見る

企業が回答しました

企業情報

  1. スクーター レンタル業

さまざまな外部ソースから提供された情報

Rent Wheelchairs, Strollers, Scooters, & much more. We deliver anywhere including hotels & airports. Rated 4.9 out of 5 stars by 10,000+ customers.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

189件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 91%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Above and beyond…

GMS Medical went above and beyond providing me with a scooter (even swapping it out a couple of times) to meet my needs and see that both my Magic Conference followed by my family vacation were a GR8 success. I couldn't be more pleased with the premium support I received and wholeheartedly endorse using their services again...😎

2024年8月28日
自発的なレビュー
5つ星のうち5の評価

Scooter rental

I rented a scooter from Cloud of Goods for my cruise. When I got to the port, my scooter was there waiting on me. I had a very smooth pick up and delivery. I will definitely use them again.

2024年9月1日
自発的なレビュー
5つ星のうち1の評価

Do not use for stroller rentals

Do not use for stroller rentals. I received a stroller that was stained, dirty, smelly and stained. I was disgusting.

2024年9月3日
自発的なレビュー
Cloud of Goods ロゴ

Cloud of Goods からの回答

Hi Kayleen,

Thank you for sharing your feedback with us. We sincerely apologize for the condition of the stroller you received and truly appreciate you taking the time to let us know.

As per our system, a full refund for the remaining value of your rental has already been issued. We deeply regret the frustration caused and are committed to learning from this experience to improve both our products and service moving forward.

As a token of our apology, we’ve also created a discount code and emailed to you, which you can use toward a future order with us.

We truly value your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
Cloud of Goods Team

5つ星のうち5の評価

Joel was fantastic

Joel was fantastic. Contacted me the day prior to delivery and the day prior to pick up. He arrived at the early end of the delivery window and was very courteous and helpful.

2024年9月3日
自発的なレビュー
5つ星のうち5の評価

Delivered and setup was wonderful!

The whole vacation was a breeze!!!
No problems whatsoever.
Still had five green lights after a week a week of use!
Our vacation was awesome because of the power and durability of this portable scooter!
Thanks,
Sandi

2024年8月26日
自発的なレビュー
5つ星のうち3の評価

The affiliate company they set us up…

The affiliate company they set us up with delived a chair that was rickety, a bolt fell out, horn didn't work, and kept dying even with a fully charged battery. When I spoke with them, they said they knew it had issues but it was their "old faithful ".

2024年8月29日
自発的なレビュー
Cloud of Goods ロゴ

Cloud of Goods からの回答

Hi Willow,

Thank you for sharing your feedback with us. We’re truly sorry for the inconvenience you experienced with the equipment delivered by our partner. We understand how frustrating it must have been to receive a chair that was unstable.

We’d love the opportunity to connect with you directly to better understand what happened and see how we can make things right, while also learning how we can improve moving forward.

If you could kindly share your order ID or a contact number with us at support@cloudofgoods.com, we will reach out right away to work toward a resolution.

We truly value your time and appreciate your feedback.

Warm regards,
Cloud of Goods Team

5つ星のうち5の評価

Brilliant service and lovely to deal…

Brilliant service and lovely to deal with. Ordered last minute and the wheelchair arrived and was later collected on time. Such a game changer for a kid with a broken leg at the parks- much easier and cheaper than using the park chairs. Thanks!😊

2024年8月31日
自発的なレビュー
5つ星のうち1の評価

One Star is far too Good for this company

This review is for cloud of goods Anaheim. One star is too good, delivered the wrong wheel chair three hours late, their local agent Paul was rude and obnoxious tried telling us a transport chair with wheelchair wheels added was exactly the same as a lightweight day chair we ordered. We then waited two hours for it to be collected and ignored all calls and messages. A disgrace and embarrassment to the company.

2024年8月24日
自発的なレビュー
Cloud of Goods ロゴ

Cloud of Goods からの回答

Hi Andrew,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delivery of the wrong equipment and truly appreciate you taking the time to let us know.

As per our system, a full refund for the remaining value of your rental has already been issued. We deeply regret the frustration caused and are committed to learning from this experience to improve both our products and service moving forward.

As a token of our apology, we’ve also created a discount code and emailed to you via the email address provided when placing the order, which you can use toward a future order with us.

We truly value your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
Cloud of Goods Team

5つ星のうち5の評価

MUST USE!! Def recommend

I rented 2 bariatric transport wheel chairs for my grandparents while we were on vacation in MIA and I must say it was worth it. They delivered directly to the hotel for us and even picked them up when or vacay was over. Def recommend

2024年8月20日
自発的なレビュー
5つ星のうち3の評価

Terrible Customer Service

I rented an ultralight wheelchair and received a lightweight/standard chair. When I called Cloud of Goods all they would do for me is give me the phone number for the partner that fulfilled the order. When I called them they insisted they sent the correct thing. Customer service on both ends was awful.

2024年8月23日
自発的なレビュー
Cloud of Goods ロゴ

Cloud of Goods からの回答

Hi Janet,

Thank you for sharing your feedback with us. We’re truly sorry for the inconvenience you experienced with the equipment delivered by our partner. We understand how frustrating it must have been to receive the incorrect equipment.

We’d love the opportunity to connect with you directly to better understand what happened and see how we can make things right, while also learning how we can improve moving forward.

If you could kindly share your order ID or a contact number with us at support@cloudofgoods.com, we will reach out right away to work toward a resolution.

We truly value your time and appreciate your feedback.

Warm regards,
Cloud of Goods Team

5つ星のうち5の評価

The representative Grace Kamau went…

The representative Grace Kamau went above and beyond to accommodate me for my scooter rental onboard my cruise to Alaska, she delivered right to the port and picked up from the airport . She made my experience as smooth as possible

2024年8月17日
自発的なレビュー

Trustpilot エクスペリエンス

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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

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