The Co Pilot i received was nothing like what is advertised on their website. It is a fake copy. I was so disgusted I have thrown it away as it is unsafe for my dog, cheaply made, no logo, made in Ch... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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The customer service that cloudpaws has provided to me has been nothing short of wonderful. I ordered a bed and when it arrived it was not as the website described. I contacted cloud paws and they got... もっと見る
企業が回答しました
Absolutely fantastic customer service from this company and their staff CloudPaws. I could never recommend them highly enough. I have their dog coats their dog bed and their car seat and all products... もっと見る
企業が回答しました
We bought the large The Co-Pilot by CloudPaws. The car seat is super soft and looks so comfortable for our Cocker Spaniel Cookie. Delivery took a little longer than expected but when contacted the co... もっと見る
企業が回答しました
企業情報
当該企業による記述
CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.
連絡先
48 Currimundi Ct , 4505, Burpengary, オーストラリア
- support@cloudpaws.com
- cloudpaws.com
3.8
ほぼ満足
35件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service
After purchasing the Cloud Paws 4 Step for our old boy, he unfortunately wasn’t able to use them after much coaxing.
We contacted Ricky to request refund and return instructions.
Not only did we receive a very lovely and prompt response to our issue, we were advised to keep hold of the steps and a full refund would be applied.
Many companies give great service pre sale but not many provide this level of after service, so well done Ricky & the Cloud Paws team.
We would definitely recommend.
2026年6月8日
自発的なレビュー
Cloudpaws からの回答
Thank you, Elliot, so much for this lovely response. We very much appreciate it.
For us, your dog’s well-being is the most important thing. He’s an older dog, and we want to ensure he is supported first and foremost. We started this business with the goal of helping dogs, and at the end of the day, you’re investing in it to help your dog. Sadly, it doesn’t work for every dog, so we’re happy to issue a refund, so you can put that toward something that will help your dog.
We very much appreciate this review. It means a lot to us as dog lovers. Thank you again, and we hope you have a lovely day.
I love this product so much
I love this product so much. My little dachshund has lost his ability to jump at his old age and he loves being able to walk up into our bed for a cuddle.
2026年6月3日
自発的なレビュー
Cloudpaws からの回答
Hi Sean,
Thank you so much for this, and it is lovely to hear this. Your dogs health is so important to us. Please share with us a video of this would love to see it.
Thanks,
Ricky
couldn’t be happier!!
couldn’t be happier!!
shipping was speedy, dogs love it. No notes 🤌🏼
2026年6月5日
自発的なレビュー
Cloudpaws からの回答
Hi Barbra,
Thank you so much for this we appreciate it!
Thanks,
Ricky
10/10✅
Can’t fault this company! Bought some dog stairs for my mum and her dog for Mother’s Day. Arrived so quick, and couldn’t be happier with the quality! Will definitely order again
2026年6月5日
自発的なレビュー
Cloudpaws からの回答
Hi Mac,
Thank you so much and hope your mother really loves it.
Thanks,
Ricky
My little cavalier loves it so much
My little cavalier loves it so much! Chooses to come and go as he pleases without jumping up or off and waking us up😂🙏 great addition to our family
2026年6月5日
自発的なレビュー
Cloudpaws からの回答
Hi Jackson,
Love to hear this so much, so glad your little cavalier is so happy. We are so happy to contribute to this.
Thanks,
Ricky
I love Cloudpaws
I love Cloudpaws, our pooch finds it so easy using his new stairs and looks great in our new lounge room!
2026年4月14日
自発的なレビュー
Cloudpaws からの回答
Hi Daniel,
Thank you so much, we are so glad you like the product and thank you for the kind words.
Thanks,
Ricky
The highest quality products I’ve come…
The highest quality products I’ve come across. I’ve tired many other brands and this by far surpasses anything I’ve purchased before!
2026年6月2日
自発的なレビュー
Cloudpaws からの回答
Thank you so much Dylan, appreciate this!
Amazing quality product and fits so well at home
I purchased a 3 step for my older dog as an older person with a disability I can’t help her anymore. This has been so helpful for me and my dog, Lara. It took 5 days to get to me which was as I thought
2026年6月1日
自発的なレビュー
Cloudpaws からの回答
Hi Steve,
This is why we built Cloudpaws, so we can help dogs who need support. This is so lovely to hear, thank you so much.
Thanks,
Ricky
amazing customer service
Long wait for product
Will be returning product unfortunately.
2 step not stable enough for my 8.5kg Westie.
Cover is beautiful but too slippery for my dog.
Update.
Following the above review, I was contacted by Cloudpaws. A suggestion was made that a 3 step would suit my westie better & that this had a non slip base.
I recieved the 3 step shortly after & my dog is managing much better.
I am amazed & delighted by the highest level of customer service I have ever recieved from an online purchase.
Thank you Cloudpaws.
2026年5月20日
Cloudpaws からの回答
Hi Susan,
Thank you, sorry for the delay with the shipping. Yes we are happy to give a full refund there, we can also arrange a replacement as the new versions are more stable with the non stick.
I will reach out to you via email at support@cloudpaws.com
UPDATE: We have resent a new improved version to you for your feedback now too. You will get tracking updates about it. Thank you
Thanks,
Ricky
Not as expected
Delivery was slow. Product much smaller than i expected or appeared as advertised. Quite expensive for what they are.
2026年5月20日
Cloudpaws からの回答
Hi Milly, we are very sorry for this, we have had some issues with our manufacturer. We want to make this experience for you good, can you please email us at support@cloudpaws.com and we will replace the product and offer a full refund as your dogs safety, and yours are the most important thing to us.
Again we are very sorry the experience hasn't been what it should've been. Looking forward to hearing from you.
Thanks,
Ricky
Cloudpaws からの回答
Hi George, we are sorry about this our warehouse partner had many delays due to the size of the product. We have vastly improved that, to make up for it, can you email us at support@cloudpaws.com and we can provide compensation for this inconvenience?
We appreciate your support and look forward to hearing from you.
Thanks,
Ricky
Cloudpaws からの回答
Thank you so much for your kind words!
We’re so happy to hear that your girls love it and that you’re enjoying the product as well. Your support truly means a lot to us!
Great customer service
Originally thought this was a scam. Apparently there was a website and email address issue. The owner has contacted me and I have received a refund. I very much appreciate the prompt and professional response. 4 stars as I never got to try the product.
2026年5月8日
自発的なレビュー
Cloudpaws からの回答
Hey Jason, we are a legit business. Our hosting on GoDaddy was taken down Thursday. We are back live on CloudPaws.com, and Support@cloudPaws.com. Can you please let me know your order number, as I have no order in our system under your name, and would be happy to jump on the phone with you :)
Updates
Update: the money was refunded and it was all sorted out.
SCAM WARNING — Cloudpaws
If you're thinking about buying from Cloudpaws, DO NOT. I ordered an item and paid, but:
• The website is now completely down
• Their contact email doesn't exist / bounces back
• There is no way to reach them whatsoever
This has all the hallmarks of a scam store — they take your money, then disappear. I lost mine and I don't want you to lose yours.
I ordered 15 days ago. Your phone is always busy. And no news on the delivery. I will adjust the review when I receive what I paid for. Thanks
2026年4月30日
自発的なレビュー
Cloudpaws からの回答
Hey, I am Kessin the owner of CloudPaws. We are not a scam, unfortunately our hosting on GoDaddy was interrupted yesterday, which made our website and email go down. We are back online with CloudPaws.com and our email is now Support@cloudpaws.com. If you check the bottom of our website, my phone number is there. I would be happy to answer yours or any customers/ future customers queries. We are extremely sorry for the inconvenience the last 24 hours has caused current, past and future customers. We are a new business, and this has been as frustrating for us as I can imagine it was for you. Rest assured your order will be shipped to you.
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