Totally disappointed with the response. Fixing the aggregate print should have been treated as a priority. Itâs now been close to five months since the new app was released, and the aggregate prin... ãã£ãšèŠã
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Disappointed with several things recently. The App is not what we paid for and the time it's taking to resolve the 'Add Guest' at time of booking issue is very poor. No complaint about the staff memb... ãã£ãšèŠã
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Ive been trying to register for 3. days and at my wit's end. I really need to speak to someone. My latest problem is that it shows above the password box the wrong email address which I can't... ãã£ãšèŠã
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Professional help is all one asks. And on the occasions I have contacted Clubv1. I have received exactly that. Highly recommend team of helpers. Don't be afraid to ask
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Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
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South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , è±åœ
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
2.8
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Totally disappointed with the response
Totally disappointed with the response. Fixing the aggregate print should have been treated as a priority. Itâs now been close to five months since the new app was released, and the aggregate print feature is still not working.
Three weeks ago, we were told it would be ready within the following couple of days, which clearly wasnât the case. That information was misleading, and itâs extremely frustrating to keep being given timescales that arenât met.
Can you provide an accurate update on when this issue will actually be resolved?
2026幎8æ6æ¥
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Useless new app
Personally I have found this new app difficult to navigate badly designed and inferior to the old app most people at our club have downloaded the new app paid for it and now have given up using it and reverted back to the old app
I recently highlighted a problem with the new app to the support team they said they would update the new app next week this was about four weeks ago and until the new app was updated use the old app what a joke people are paying for this itâs ridiculous
2026幎8æ3æ¥
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Their new app
They have decided to create a new app, personally I was happy with the old one. I have spent weeks trying to get the new one but I am not receiving the one time code in my email messages. All they have done to help is blame my email provider and they have now washed their hands of it and said they can't do anymore.
2026幎7æ30æ¥
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Disappointed with several thingsâŠ
Disappointed with several things recently. The App is not what we paid for and the time it's taking to resolve the 'Add Guest' at time of booking issue is very poor.
No complaint about the staff member Chris though, who knew the answer straight off.
2026幎7æ27æ¥
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Club Systems ããã®åç
Thank you for taking the time to share your feedback. We're pleased to hear that Chris was able to provide the support you needed, and we'll be sure to pass your kind words on to him.
We're sorry to hear about your experience with the app and understand your frustration regarding the ongoing 'Add Guest' at the time of booking issue. Our team is actively working to resolve this as quickly as possible, and we appreciate your patience while we do so.
If you're happy to get in touch with us directly, we'd be glad to provide you with the latest update on the progress and discuss your concerns further.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Help desk worse than useless
Perhaps get someone who can read an inquiry in its entirety. Before sending an answer.
Thus far very unimpressed with the new app, not at all intuitive or easy to navigate
2026幎7æ26æ¥
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Club Systems ããã®åç
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how frustrating it can be when an enquiry isn't fully addressed, and we'll be sharing your comments with our team to help improve our communication.
We're also sorry to hear you're finding the new app difficult to navigate. We appreciate that any change can take time to adjust to, but we're actively listening to customer feedback and continually making improvements to enhance the experience.
If you'd be happy to contact us directly, we'd welcome the opportunity to discuss your concerns further and help with any issues you're experiencing.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Results Failure
Was not getting results to competitions, advised problem resolved from 23 July but received result from 21 July but not from 23 July. Advised to contact club to rerun result. I pay for advert free app - sort out your system
2026幎7æ20æ¥
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Club Systems ããã®åç
Hi John,
Thank you for your feedback, and we're sorry for the frustration you've experienced.
We understand how disappointing it is when competition results don't appear as expected.
We appreciate that this isn't the seamless experience you expect, and we're continuing to work on improving the reliability of the results process. If you're still having trouble after the club has republished the results, please get back in touch with our support team so we can investigate further.
Thank you for your patience and for taking the time to share your experience.
Sunil Patel
Operations Director
Club System International Part of Clearcourse
Unable to register even though I m an existing customer.
Ive been trying to register for 3. days and at my wit's end. I really need to speak to someone.
My latest problem is that it shows above the password box the wrong email address which I can't remove to insert the correct one consequently it won't except my password.
Please advise preferably by a phone call
Ray Webber
2026幎7æ23æ¥
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Club Systems ããã®åç
Hi Ray,
Thank you for your review, and we're sorry to hear you've been having trouble registering and that this has been such a frustrating experience.
The issue you've described, particularly the incorrect email address appearing during registration, isn't the experience we want our customers to have. We'd like to investigate this and help get you up and running as quickly as possible.
Please contact our support team directly with your customer details, or send us a private message, and we'll look into your account. If a phone call is the best way to resolve this, we'll be happy to arrange one.
We appreciate your patience and look forward to getting this sorted for you.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Dreadful software thatâs clearly notâŠ
Dreadful software thatâs clearly not been fully tested prior to being launched. Iâve attempted to bring errors to staffs attention several times but despite eventually getting an acknowledgment and promise of implementation of bug fixes this has not happened. I am only permitted to give a minimum of one star, if I was allowed theyâd receive zero stars. Impossible to deal with and as regards putting customer first it seems theyâre not interested.
2026幎7æ23æ¥
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Club Systems ããã®åç
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to encounter ongoing issues, particularly after raising them with us.
We appreciate that you've previously taken the time to report bugs, and we're sorry that the improvements you were expecting have not yet been delivered. Your feedback is important to us, and we take concerns like yours seriously as we continue to improve the software.
We'd like the opportunity to review the issues you've experienced and provide you with an update. If you're willing, please contact us directly with your details so we can investigate further and ensure your concerns are addressed.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Prompt resolution of the problem
2026幎7æ23æ¥
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Club Systems ããã®åç
Hi Anthony,
Thanks for your 5* review. We do pride ourselves in delivering a great service to our customers.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Continually pesters you with storiesâŠ
Continually pesters you with stories that you've paid to opt out of and set comms preferences to disallow. Alerted me to the Open result just before I sat down to watch the highlights - useless
2026幎7æ8æ¥
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Club Systems ããã®åç
Hi Dave,
Can i check that you have added the review to the correct Business?
Please can you contact me directly via the Support Line - 0345 222 9999 to discuss this further.
Thanks,
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
Excellent response to my inquiry
Excellent response to my inquiry. The response was fast and polite with the problem sorted straight away - couldn't ask for more.
2026幎7æ20æ¥
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Club Systems ããã®åç
Hi Bryan,
Thanks for the 5* review and we appreciate your comments.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Club Systems ããã®åç
Hi Pat,
Thanks for you 4* review! We do appreciate it. If there is anything further we can do, please do reach out.
Thanks,
Sunil Patel
Operations Director
Club System International Part of Clearcourse
The service from this company is veryâŠ
The service from this company is very poor, lots of apologies but hey little action
After they saw this review ,I got another apology this time from a customer service manager who would deal with my complaint ,I telephone 4 times trying to get through but after 10mins I hung up & sent an email asking him to contact me ,again nothing.
2026幎7æ11æ¥
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Club Systems ããã®åç
Hi Peter,
I am truly sorry that our previous efforts have not translated into the results you expected. We clearly have more work to do to resolve your concerns effectively.
I would like to take personal responsibility for ensuring we move past the apologies and find a real solution. Please call our support line and ask for me personally so we can discuss this directly.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Prompt response from support team.âŠ
Made a suggestion for additional functionality in App. Support team responded within couple of days.
2026幎7æ17æ¥
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Club Systems ããã®åç
Hi Stuart,
Great to hear the positive feedback! Much appreciated.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Great knowledgeable Support teamâŠ
Great knowledgeable Support team quickly escalated and transaction Db corruption failure fixed within 1/2 hour. Well done!
2026幎7æ17æ¥
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Club Systems ããã®åç
Thanks Stephen for your 5 star review. We do have a great Support Team! Please do call us again for anything supported related!
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
I reported an issue
I reported an issue, received a reply quickly, within 48hrs the issue was solved. Well done and thanks.
2026幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Club Systems ããã®åç
What a great review, much appreciated!
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Customer Service Awful
The customer service and help is just appalling. This used to be their strength, now the reason to move to a new company.
2026幎7æ1æ¥
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Club Systems ããã®åç
Hi there,
Sorry to hear this. We do pride ourselves in delivering an excellent service to our valued customers. Please can you call the support team directly and ask me. I would be keen to resolve this issue.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Club Systems ããã®åç
Hi Steven,
I am very sorry to hear that you have had such a poor experience with our customer service. This is certainly not the level of support we aim to provide, and I would appreciate the opportunity to discuss this with you directly to make things right.
Please call our support line at and ask for me personally so we can address your concerns.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
I am reviewing the Howdidido softwareâŠ
I am reviewing the Howdidido software not the companies responses, as they have not responded at this time.
The club systems howdidido platform has proven to be farcical since we commenced using it, the frequency it fails to allow us to use it, for the task of booking the times is ludicrous. The new version is more difficult to use than the original software in the opinion of most of our club members. Club systems launched version 2 requesting a fee to use it. When the original version was known to be seriously flawed we were flabbergasted when we were being asked to pay a fee for a new product we had no idea it would perform. When we do use it we think it is no better than the abysmal original software. The only saving grace club systems seem to be relying upon, is that alternative software also seems to be abysmal.
So we golfers are forced to use software that is not truly fit for purpose. What a shambles
2026幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Club Systems ããã®åç
Hi Edward,
Thank you for sharing your feedback. I am very sorry to hear about the ongoing difficulties your club has experienced with our platform, particularly regarding the reliability of the booking system and the challenges transitioning to the new version. We take your concerns about the softwareâs performance and the value we provide very seriously.
I would like to discuss this with you directly to better understand the issues you are facing and to address your concerns regarding the service. Please call our support line at and ask for me personally so we can look into this further.
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
It's rubbish compared to the old one
It's rubbish compared to the old one. I get notifications but when I click onto it the result doesn't appear this has been happening on regular occasions
2026幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Club Systems ããã®åç
Hi there,
We are sorry to hear that the latest update has not met your expectations and that you are experiencing persistent issues with notifications not loading correctly. We take these reports seriously and would like to resolve this for you as quickly as possible. Please contact our support team directly at so we can investigate the issue further.
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
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