Coceurope レビュー 582

Coceurope からの回答

5日前

Hello Miguel,

thank you for your feedback.

We’re sorry to hear about your experience and understand your frustration.

We would like to clarify that our service provides a Technical Data Sheet (CdS) and not an official COC issued by the manufacturer. This distinction is clearly indicated on our website and during the ordering process.

We also always inform that:

the acceptance of the document depends on the local authority,
and in some cases, authorities may require specifically a manufacturer-issued COC, which we do not provide.

Many customers successfully use our documents for registration, however requirements can vary depending on the country and even the specific office handling the case.

We appreciate your feedback and will continue working to make our communication even clearer.

If you wish, we remain available to review your case in detail and assist where possible.

Kind regards,
Customer Support
COC Europe

Coceurope からの回答

2026年3月22日

Hello,

Thank you for your feedback.

We would like to clarify that the document provided is a CdS (data sheet), which is the product ordered and delivered correctly. At no point do we claim to issue an official manufacturer Certificate of Conformity (COC), as these can only be issued by the vehicle manufacturer.

The nature of the document is specified during the ordering process, and many customers successfully use our documents for registration procedures across different countries. However, acceptance can vary depending on the local authority and specific case, which is beyond our control.

As stated in our terms, we cannot guarantee acceptance by every registration office, and for this reason, refunds cannot be issued once the document has been delivered correctly.

We remain available for any further clarification.

Kind regards,
COC Europe Team

Coceurope からの回答

2026年2月17日

Hello Hubert,

We are sorry to read your comment.

We would like to clarify that our product is an independent technical data sheet (CdS) and not a manufacturer-issued Certificate of Conformity. This is clearly stated on our website in several sections before purchase.

Acceptance of the CdS does not depend on us, but on the specific authority handling the registration. In many cases, including Norway, the document is accepted without issues. However, requirements can vary depending on:

the specific vehicle,

whether it is EU or non-EU origin,

and the individual office reviewing the application.

For this reason, we always recommend verifying in advance with the local authority and, if needed, requesting a sample document before ordering.

If you would like to provide more details about your vehicle and the reason for rejection, we are happy to review the case and see if any clarification or additional information can be provided.

Kind regards,
COC Europe – Customer Support

Coceurope からの回答

2026年2月11日

Dear Zoltán,

first of all, we sincerely apologize for the delay and for the frustration this situation has caused you.

We understand your concern, especially after having selected the express option and seeing the order remain in “processing” status longer than expected.

To clarify:

Our standard issuing time is up to 5 working days.

In most cases we meet this timeframe.

However, during periods of high order volume or when additional internal checks are required, processing times may extend slightly.

Express service prioritizes the order in our workflow, but it does not eliminate all possible delays, especially during peak periods.

That said, your order has been reviewed and is scheduled for completion by tomorrow at the latest. You will receive the confirmation email as soon as the document is finalized.

Regarding communication: we regret that you did not receive timely replies. There have been temporary delays in handling emails due to increased workload, but this does not reflect a lack of legitimacy or transparency on our side. We are a registered company and process a large number of orders daily across multiple countries.

We truly value every customer, and your feedback helps us improve our service.

Thank you for your patience, and again, our apologies for the inconvenience.

Kind regards,
COC Europe – Customer Support

Coceurope からの回答

2026年1月28日

Dear Luca,

we’re sorry to read about your dissatisfaction, but we would like to clarify the situation in a transparent and factual way.

First of all, COCEurope does not hide what it offers. On our website, in multiple sections (including the homepage, product pages, FAQs and policy pages), it is clearly and explicitly stated that we do NOT issue manufacturer Certificates of Conformity (COC).
What we provide is an independent technical data sheet (CdS), prepared specifically for the vehicle VIN, containing its technical characteristics.

👉 An original COC can only be issued by the vehicle manufacturer or its official representative. This is a legal fact, not a business choice.

Regarding the usefulness of the document:
In many cases, our CdS is accepted by registration authorities across Europe. In other cases, it is not. Acceptance does not depend on us, but on:

the specific authority,

the country,

the local office,

and the individual registration procedure.

For this reason, we always recommend asking for a sample first if there is any doubt. We provide samples on request precisely to allow customers to verify acceptance before purchasing.

Calling this a “deception” or “fraud” is therefore incorrect:

the nature of the document is clearly explained before purchase,

the product delivered corresponds exactly to what is described,

and the limits of acceptance are openly stated.

We understand the frustration when a document is not accepted by an authority, but this does not mean the service was misrepresented or dishonest. Many professional dealers and repeat customers across Europe use our service regularly without issues.

That said, we respect your opinion and regret that your experience did not meet your expectations.

Kind regards,
COC Europe – Customer Support