Cocojewelry レビュー 

355
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The "This Too Shall Pass..." message on your jewelry (bracelets and ring) is just what I need to remember these days, without others seeing it! The jewelry is well-made and attractive. I also gave a b... もっと見る

5つ星のうち5の評価

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our piec... もっと見る

5つ星のうち5の評価

I love my new cuff bracelets! I ordered a yellow and a green one, but in fact I then swapped the green one for a white one. They look fabulous. Really elegant and smart, especially against brown ski... もっと見る

5つ星のうち1の評価

Poor quality for the money. Bangle a slightly odd shape and had had sharp edges that scraped my arm as I put it on (has taken a week to heal). I would like to return for a refund but based on experien... もっと見る

企業が回答しました

企業情報

  1. 宝石店

当該企業による記述

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

355件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 81%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(355)

過去12か月のレビュー数: 309

レビューを書く
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5つ星のうち4の評価

Good afternoon,

Updated review:
lovecocojewelry was very responsive to my concern noted below and resent replacements immediately.
Thank you

Good afternoon,

I ordered four bracelets as Christmas gifts for my friends and was finally able to give them to them recently. Unfortunately, all of the bracelets are very loose and feel flimsy near the clasp. One of the bracelets already broke after only two days of wear.

I wanted to see if it would be possible to receive four replacement bracelets that are smaller and more secure at the clasp. We absolutely love the look of them, but the fit and durability have been disappointing.

Thank you for your time and help. I look forward to your response.

Best regards,
Stefanie Stoltz

2025年10月19日
Cocojewelry ロゴ

Cocojewelry からの回答

Hello, Stefanie. We are truly sorry about the items you received—this is not the experience we want for our customers.

A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.

Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.

5つ星のうち1の評価
Cocojewelry ロゴ

Cocojewelry からの回答

Hello, Kathy. We are truly sorry about the items you received—this is not the experience we want for our customers.

A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.

Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.

5つ星のうち5の評価

I ordered 2 rings

I ordered 2 rings. They came in a good amount of time and were beautiful. Unfortunately, my daughters would have preferred gold and I ordered silver. Customer service was super responsive and helpful to get my rings swapped to the gold at no charge or hassle to me!

2025年12月30日
自発的なレビュー
5つ星のうち5の評価

I received a broken bracelet and…

I received a broken bracelet and immediately contacted love, Coco jewelry and explain that it was a Christmas gift and they expedited it and the one that came was perfect. Very happy with their customer service and the item. Thank you for taking the time and helping me.

2025年12月10日
自発的なレビュー
5つ星のうち5の評価

I ordered the mother/daughter…

I ordered the mother/daughter birthstone ring for both my daughter and myself for Christmas. When they arrived I was sad to see that I had mistakenly put the wrong month for my daughter’s birthstone. I contacted the company and asked if I could send them back and get replacement rings with the correct stone.
The reply was quick, kind and so helpful. They quickly shipped the correct order and we had them before Christmas.
The rings are absolutely beautiful. The stones are so bright and clear. I was a little worried about wearing adjustable band because in the past I had found that they pinch and are uncomfortable. That is not the case with this ring, no problems at all.

2025年12月9日
自発的なレビュー
5つ星のうち5の評価

I ordered the mother–daughter…

I ordered the mother–daughter birthstone rings as a Christmas gift, and they completely exceeded my expectations. The rings were beautiful, the stones are vibrant, and the meaning behind them makes them truly special. They feel high-quality and thoughtfully made, not delicate or flimsy at all.

Opening them together made for such a memorable and emotional moment. It’s a simple yet powerful way to celebrate the bond between a mother and daughter, and I couldn’t have chosen a more meaningful gift. The rings arrived on time, were well packaged, and looked even better in person.

I would absolutely recommend these to anyone looking for a sentimental, timeless gift. Worth every penny

2025年12月25日
自発的なレビュー
5つ星のうち5の評価

In love

I know this is a mother daughter ring, but I ordered it for my cousin. In memory of her brother that past, I thought it was a nice ring to remember him. Also the material is nice love that's its adjustable and the birthstone are really shiny ✨️ 💙

2025年12月18日
自発的なレビュー
5つ星のうち1の評価

I recently bought this mother daughter…

I recently bought this mother daughter ring For my daughter’s Xmas Christmas gift and She and I were very disappointed that the gem fell out not even 2 hours after my daughter was given it as an Xmas gift. Super embarrassing as a mom, also it represented the relationship between mother and daughter , so it was not the best outcome- we are not happy.
When trying to Return the the ring it was complicated. So we felt taken advantage of. Help,
I’d like just to have the ring I paid for

2025年12月22日
自発的なレビュー
Cocojewelry ロゴ

Cocojewelry からの回答

Hello, Jacqueline. We’re truly sorry to hear about this experience—especially given how meaningful this ring was meant to be for you and your daughter. This is absolutely not the outcome we want for such a special gift, and we understand how disappointing and frustrating this must have been.

We sincerely apologize for the issue with the gem and for the difficulty you experienced with the return process. That’s not acceptable, and we want to make this right. We’ve sent you an email so we can help resolve this directly and ensure you receive the ring you paid for.

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