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I sent the card screenshot with hidden numbers as requested. Next reply asked for the same card again, with no note about what was wrong. Support still had the same old note afterwards.

Session alert popped up once, then never again after I switched devices. The setting still looked enabled in the account screen.

The status gave no indication of what was supposed to happen next. The records continued to show the problem as unresolved

Using my old Samsung in a hotel room, the button stayed honestly still grey after payment approval. I nearly gave up there.

three days in, i asked the chat agent to explain how deposit limits work before i went ahead. got a clear answer with no pressure to bypass it, and the limit appeared on my account right away.

Three bonuses this month, two voided for reasons nobody has explained

the identity check and the address check run through diferent providers, which you can see from the two upload screens. neither tells the other anything, so a document accepted by one gets asked for again by the other on the same cashout.

Live chat promised a follow-up email by Saturday afternoon. Nothing arrived, and the same issue was still sitting in my account messages

In my case, asked what source of funds meant and was told it was standard for a withdrawal request that size. Asked what would satisfy it and the answer just repeated itself. Sent 3 payslips since I couldn't think what else, and no one confirmed if that was right

a single white screen over eight months, hit on a friday night. one refresh and the lobby returned with the balance intact and the session still registering.

The help desk promised an email 'soon' after I sent the screenshot. Soon became two days. When I chased it, contact form asked for the same screenshot again. Honestly exhausting. I kept checking it like an idiot and still learned nothing.

Midnight Eastern is when the cap refreshes, so for west coast players that hits at nine at night, a little surprising initially. The info is right there on the site, and once you catch on the weekly cap becomes straightforward to manage.

I saved Big Bass Bonanza to favourites on desktop. On mobile it disappeared, then returned twice in the listing after refresh. Small issue, annoying after a long day. The account screen didn't make anything any clearer.

the app kept signing me out, so I stopped using the platform

In my case, tried setting a session alert while the kettle boiled and the settings screen took 4 goes to save. The confirmation email arrived twice and the reminder never fired once that evening.

I skipped the bonus after reading the terms, yet the cashier still placed part of my deposit into a promo wallet. Took a ticket to separate it again. The issue stayed unresolved in the history.

asked one question, got three different answers off three agents.

Same 40 slots. NOTHING new