colehaan.ae レビュー 

I rarely leave negative reviews, but this experience was disappointing.

I placed an online order and, on the same day and before the item was shipped, contacted customer service to request a size change. The request was acknowledged by their team, who confirmed it had been forwarded to the relevant department for processing.

Despite this, the original size was shipped and delivered.

When I contacted customer service, the matter was treated as a standard return rather than a fulfillment issue, despite the documented pre-shipment request. After discussions with three different representatives, the only resolution offered was a store credit, together with a return fee.

While the financial value involved was not significant enough for me to pursue further escalation, the principle was disappointing. The issue was not the inability to accommodate the size change, but rather the failure to acknowledge that the request had been made and accepted before dispatch.

Customer service was responsive, but the resolution lacked flexibility and did not reflect the specific circumstances of the order.

Based on this experience, I would think twice before ordering online again.

Very bad delivery process, more than 4 days

I ordered from them twice, and each time my order had to be cancelled because they were out of stock. Online shopping is a disaster.

اسوأ خدمه لا ينصح بالتعامل. اذا قابلتك اي مشكله بعد الشراء ستقابل مشاكل عديده و وقت طويل جدا لحلها لا يوجد اي مهارات من اداره خدمه العملاء لخدمه عملاؤهم و كسب ثقتهم وغالبا لن تكون تكون هناك حلول مرضيه للعميل .
Worst service. Not recommended to deal with. If you encounter any problem after purchase, you will encounter many problems and it will take a very long time to solve them. The customer service department has no skills to serve their customers and gain their trust, and most likely there will be no satisfactory solutions for the customer.

Bad online shopping experience.
Poor logistics management and slow customer service.
Placed an order online whilst having a month-long stay in Abu Dhabi. Received email confirmation with track number on same day. Tracking showed the item was shipped but pending delivery in the next 3 consecutive days. Cole Haan didn't alert me about any delivery issues.
So I sent an email enquiry to them but got a standard reply. Again no more update in next 4 days, so I sent a chaser email. Then got a reply (sincere apologies... anticipate a resolution in next 1-2days). Again no more update in next 5 days. I sent an email to cancel the order and request for refund. Received their reply to proceed on refund. Now 3 days passed, refund still NOT appeared in my credit card account.
Cole Haan NOT ready for the online era, definitely.