I shopped in the sale section and found a pair I really liked in the size I needed. The sale price was very competitive and the payment options made it even easier and affordable. I received confirmat... もっと見る
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レビュアーのコメントを見てみましょう
I first saw the Cole Haan collection on line, they are a smart stylish shoe, so well done design team. My first purchase were saddle Ashland @£180 within 6 rounds of golf the heal stitching has g... もっと見る
企業が回答しました
Mens GrandPro Luxe Slip-on Stichlite. I mistakenly thought the shoe would be the same as Quick-on range as in slip on while standing. Unfortunately slip on range have a soft back and you have to as... もっと見る
I am officially hooked—I now own 6 pairs of Cole Haan shoes, and they are worth every penny. If you are on the fence about investing in a pair, just look at my closet. What started as buying on... もっと見る
企業情報
当該企業による記述
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
連絡先
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , 英国
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
優良
669件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchased a pair of Woman's GrandPro…
Purchased a pair of Woman's GrandPro Topspin trainers with the Tortoishell trim. Excellent speedy delivery and they are absolutely fabulous. Wore them for the first time today. Fit like a glove, soft buttery leather and cushioned sole means they are so comfortable. Love the fact the laces aren't too long either. Very smart and classy. Highly recommend.
2025年10月25日
自発的なレビュー
It’s been a month since I placed an order and package can’t be tracked. No update at all.
It’s been a month since I placed an order on line. I enjoy the product and have loads of shoes. Product pricy but is solid. I have no issues w/ the product itself.
Customer service and delivery is awful.
First time I ever ordered online in UK. I send chaser where my delivery. Royal Mail doesn’t indicate any status at all. I will not buy online directly again. Still waiting for refund despite handful of chaser. I don’t have habit of writing bad reviews. This is probably my first out of frustration. No follow up from customer service at all! Very disappointed!
2025年10月7日
自発的なレビュー
Most comfortable shoes ever.
Most comfortable shoes ever.
I orderd the same soft walking shoes again. It feels like walking on the cloud. Love it. I could give 💯 yes for comfort and quality.❤️
2025年3月13日
自発的なレビュー
Cole Haan UK からの回答
Hello there!
Thank you for taking the time to share your experience. We’re thrilled to hear how much you love the comfort and quality of your shoes. Walking on clouds is exactly what we aim for!
We’re glad you found yourself coming back for another pair and we look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
Fantastic footwear
I am absolutely delighted with my new Cole Haan shoes. They look fantastic and are so comfortable. The delivery was extremely prompt too, arriving within 48 hours of purchase. It is the first time I've bought from Cole Haan, but it certainly won't be the last.
Order - UK43174
2025年10月16日
自発的なレビュー
Cole Haan UK からの回答
Hello Graham,
Thank you for your review! We’re delighted to hear that your first experience with Cole Haan has been so positive and that you are enjoying the look and comfort of your new shoes. We also appreciate your note on delivery and are glad your order arrived promptly.
We look forward to seeing you online again soon!
Many thanks,
The Cole Haan UK Team
Great service
Great service, shoes were dispatched quickly.
The shoes are amazing, been looking g at getting another pair of Cole hann shoes for a while, so glad I did, so comfortable, genuinely like walking on air.
2025年10月15日
自発的なレビュー
Cole Haan UK からの回答
Hi Leigh,
Thank you so much for your review. We’re delighted to hear the shoes arrived quickly and that you’re enjoying the comfort. We’re glad you finally found the pair you were looking for and we can’t wait to welcome you back online!
Many thanks,
The Cole Haan UK Team
Excellent service, excellent product!
I’ve bought several pairs of Cole Haan shoes in recent weeks and have been extremely impressed. The shoes were dispatched and arrived extremely quickly, were well packed and communications from the company were faultless.
The shoes themselves fit well, are extremely comfortable and of very high quality.
Thoroughly recommended!
2025年10月1日
自発的なレビュー
Cole Haan UK からの回答
Hello!
Thank you for taking the time to share your experience, Rob. We are delighted to hear that your orders arrived quickly and that the packing and communications met your expectations!
It is great to know the shoes have been comfortable and a good fit, and that the quality has impressed you.
We really appreciate your recommendation and look forward to seeing you online again in the future.
Warm Regards,
The Cole Haan UK Team
Excellent service and responsive to…
Excellent service and responsive to email same day. I do think that the items are slightly overpriced.
Delivery was quick and great that you use Royal Mail as they always keep you well informed of delivery schedules.
Website easy to use and ordering process is simple. Disappointing that you don’t offer exchange on your items
The boots I ordered were too big for me and wide at the ankle so have have returned. they appeared good quality but quite heavy which I did not expect.
2025年10月11日
自発的なレビュー
Cole Haan UK からの回答
Hello Kerry,
Thank you for taking the time to share your experience. We are glad the delivery and tracking worked well and that using the website was straightforward, as we aim to make every step of the process simple and clear.
Many thanks for your feedback on pricing. Hearing how our customers experience the range helps us keep improving. We also hear you on exchanges. We know this can be frustrating and it is something we are actively working on for the future.
We are sorry the boots did not fit as you hoped. It is good to hear that the free returns service made the process easier. Fit can vary by style, so if you ever want advice on sizing before ordering another pair, please reach out at contact@colehaan.co.uk - we are always happy to help.
Warm Regards,
The Cole Haan UK Team
I've ordered the new Grand ambitions…
I've ordered the new Grand ambitions Angelica Pumps and was really disappointed as the size didnt' match. I have actually gone for 7.5 and they were still too small.
I have had to return them but kept the Grand Pro Max platform trainers size 7 which fit perfectly.
2025年9月27日
自発的なレビュー
Cole Haan UK からの回答
Hi Nicole,
Thank you for sharing your feedback. We are sorry to hear that the pumps did not meet your expectations, though we are happy to hear that you were able to take advantage of our free returns and were happy with the trainers.
We hope to see you online again in the future!
Many thanks,
The Cole Haan UK Team
The shoes which i order they are so…
The shoes which i order they are so comfortable and looks good ,nice materials and etc.
2025年9月26日
Cole Haan UK からの回答
Hiya Ivan,
Thank you for taking the time to share your thoughts with us. We're so happy to hear that you're loving the look and feel of your new shoes - we hope they treat you well for many moons to come!
All the best,
The Cole Haan UK Team
Cole Haan UK からの回答
Hi there,
Thank you so much for your feedback! We're so happy to hear that you are enjoying the shoes and you had a good experience with us.
We hope to see you online again soon!
Many thanks,
The Cole Haan UK Team
Refund overdue. Return received. Process today
Edit: They did not issue a full refund. They kept the postage fee, which is unprofessional. Be careful if you use this company — they will delay your refund and overcharge for shipping (£9, when it should normally be £3–5).
Hello Cole Haan UK Team,
I ordered a pair of shoes from your UK site in size 8.5, which is my usual size. When they arrived, they were far too large. I tried them on once, then repacked them and returned them the same day in the original packaging. The item was never used.
I did not receive any confirmation that my return was delivered. Only after I emailed did I learn it was in quality control. Today is day 5 and I have been told it is still in quality control. I have not received my refund.
This process is unacceptable. I have sent clear emails and received a generic reply stating refunds may take up to 14 working days, then no response to follow ups. My return is straightforward and in perfect condition. There is no reason to hold the refund.
Please process my refund immediately and send written confirmation today.
Order number: UK42136
Return ID or tracking: 1000114489559
Date returned: 18/09/2025
If this is not resolved promptly, I will escalate through my payment provider and the relevant consumer channels.
Regards,
2025年9月26日
自発的なレビュー
Cole Haan UK からの回答
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you have been left unhappy with your recent experience with us. That is not what we want for any of our customers - we would like to address your concerns below:
We understand you returned the shoes in the original condition and we appreciate the care you took in doing so. Once items arrive back to us, they still need to be formally inspected and logged by our returns team before a refund can be released. Receiving a return and processing a refund are not the same step - our returns team works carefully to ensure every return is recorded accurately and without error, which is why this process takes time.
Our policy states that refunds may take up to 14 working days from sending to be completed, as this includes both the inspection and processing period. I am glad to confirm your return has now passed these checks and your refund is being issued today, with confirmation sent by email.
Thank you for your patience, and please accept our apologies that this process did not feel straightforward and that you were left disappointed with your experience. We hope to welcome you back again in the future.
Warm Regards,
The Cole Haan UK Team
Cole Haan UK – Disappointing Experience
I saw Cole Haan UK on Google and wanted to buy a pair of shoes. The website said I’d get 15% off if I registered with my phone number and email, so I signed up and gave them both.
When I went to buy the shoes, the discount didn’t apply because they said the item was already discounted. This was never mentioned anywhere. The message I received just said “you will get 15% off” – no exceptions.
This isn’t about the money, it’s about the principle. I felt really misled and honestly a bit stupid. Of course, I didn’t buy the shoes, and I wanted to share my experience. Don’t give them your phone number or email.
2025年9月10日
自発的なレビュー
Cole Haan UK からの回答
Hello Fatih,
Thank you for taking the time to share your experience with us. We are sorry to hear that the sign-up offer left you feeling disappointed. We always want our promotions to feel clear and fair, though we completely understand how this situation could have been frustrating.
The sign-up discount is intended for full-price purchases, with our messaging noting that terms and conditions apply. Those terms specify that codes cannot be used on items already discounted. I appreciate this may not have been the detail you expected to find once you reached checkout and it’s helpful to know how that came across from your side.
Your comments are important to us, your feedback will be shared with the team. We are always working to make the shopping experience as straightforward as possible and feedback like yours helps us see where we can do better.
We truly appreciate you considering Cole Haan and hope that despite this experience we may have the chance to welcome you back in the future.
Warm regards,
The Cole Haan UK Team
The timing of shipping is the best…
The timing of shipping is the best above any other company bye far 👍👍👍👍👍👍
2025年9月17日
自発的なレビュー
Cole Haan UK からの回答
Hello Kevin,
Thank you for your fantastic review! We’re thrilled to hear our shipping service has impressed you and that it stands out above the rest.
Your feedback means a lot - we look forward to keeping your future orders fast and smooth.
Warm Regards,
The Cole Haan UK Team
Code Not Working and Customer Service Not great
UPDATE ON REVIEW BELOW
I am pleased to write that Bobby from the Customer Service helped me and really went out of the way to resolve the issue with this and a later transaction.
ORIGINAL REVIEW
I recently got an email with a 20% Off code. I went to website it did not work. Emailed their customer service , their first reply was quick and asked me to try again. I tried again and it still did not work. Both times I sent them screen shots. However they have not replied me yet since then !
I love ColeHaan brand and already have got 4 pairs of them. I want to continue with them but it will be a shame if they lost a regular customer due to such silly reasons.
2025年9月15日
自発的なレビュー
Cole Haan UK からの回答
Hello Farhan,
Thank you for taking the time to share your feedback and for being a valued Cole Haan customer. We are sorry for the trouble with the discount code and that your experience with our service did not meet your expectations.
We reached out to make this right but have not heard back yet. We would really like the chance to resolve this for you and ensure your next purchase is smooth and enjoyable! We look forward to hearing from you.
Many thanks,
The Cole Haan UK Team
This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
2025年9月8日
自発的なレビュー
Cole Haan UK からの回答
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
2025年9月12日
自発的なレビュー
Cole Haan UK からの回答
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
Stunning
Stunning shoes you make.
But if you could produce shoes with more comfy. People would have appreciate it.
4 years continues..........
2025年9月10日
自発的なレビュー
Cole Haan UK からの回答
Hello!
Thank you for your feedback and for your continued support over the past four years. We’re delighted to hear you love the style of our shoes.
Comfort is always a focus for us and your comment is valuable as we continue to improve our designs. We truly appreciate your dedication and hope to keep providing shoes that look great and feel even better.
Best regards,
The Cole Haan UK Team
Good quality & fast delivery and the…
Good quality & fast delivery and the best customer service I had some issue with my order and I emailed the customer service and an agent called Bobby he is really well class service he is amazing and sort the problem for me thank you very much Bobby you are star
2025年9月7日
自発的なレビュー
Cole Haan UK からの回答
Hello Sameh,
Thank you so much for your fantastic review! We’re thrilled to hear that your order went smoothly and that you’re loving your shoes.
It’s wonderful to know our customer service team could resolve your issue quickly. Your feedback motivates us to keep delivering the best products and service possible - we can’t wait to welcome you back for your next pair of Cole Haan shoes!
Best regards,
The Cole Haan UK Team
Order UK41491 The shoes is super comfortable and I…
Order UK41491 - The shoes is super comfortable and I particularly like the 'bouncy' feeling. Now, I can wear this Cole Haan shoes happily for more than 8 hours a day. By the way, customer service is excellent as all my queries response within half day!!!
2025年9月7日
自発的なレビュー
Cole Haan UK からの回答
Hello Tim,
Thank you for your review and for sharing your experience. We’re thrilled to hear that you're finding the shoes comfortable and that the bouncy feel is making those long days easier.
It’s also great to know our customer service team could support you quickly — we’ll be sure to pass your kind words along.
Many thanks,
The Cole Haan UK Team
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