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I bought a Rolex from a trade seller called AceWatches on this site. The watch came with box and papers. I have since sent the watch to Subdial to be authenticated and it turns out the watch is a fake! Watch collecting have told me very quickly that this is my problem to sort out. They have shown zero empathy for my situation being £7k out of pocket, just because I trusted their brand. And have been slow and unhelpful from the outset. They have also wiped all details of the sale from their website to avoid any culpability. I would encourage anyone who has bought a watch from them to get it authenticated at once!! As it’s fairly clear that this is not a one off and there are multiple dodgy ‘trade dealers’ using this site to pedal fake goods!!

Do not buy from this site!!!!

Further to the reply below.

Yes, the watch was purchased last year, I have not stated otherwise!

The links to the listing had been removed/deactivated. Since my review I can now find the listing again…

A master watch maker has said the watch is not the watch listed and is what is commonly known as a Frankenstein watch or from a chop shop. As I look into this further it appears this is something that has potentially happened to hundreds of your other customers!

You are advertising fake watches a real ones!

You are allowing potential criminals with no actually business or experience of watchmaking to call themselves Trade Dealers on your website without vetting them!

You have now refused to give me any details of the ‘supposed’ dealer, to protect him rather than help me! This is obviously due to the possible back lash you will face due to the chance that all the other watches he has sold are the same chop shop rubbish!

You have been hard to reach, unempathetic and only interested in making me look unreliable! Rather than being a good company as your brand suggests you should be!

Not even an offer to refund your, very high, fee that I paid for a fake watches!!

Avoid avoid avoid!!! There are plenty of companies around who seek genuine, verified watches at reasonable prices!!

Get your watch collecting watch checked!

Another great experience with the Watch Collecting team.

From my very first approach, Mark explained each step of the Managed Service and assured me that there would be interest in my Rolex. He knew the market very well and the watch was beautifully presented on the website. I was delighted with the sale price achieved and the money was transferred promptly and without issue.

Hugo was really helpful throughout the sell-side process. The outcome was better than anticipated. I have now been both a seller and a buyer with Watch Collecting, and hopefully many more transactions lie ahead.

Another repeat purchase - an efficient process

fantastic experience selling my watch through watchCollecting - faultless from beginning to end

Great, friendly service, honest advice about market value and easy process.

Awesome watch at a great price with excellent service to boot! Highly recommended!

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch collecting and they put me at ease and the rest was seamless. We also had a great chat about the whole process that has made it very likely I will buy more watches.

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection .
Max was extremely helpful , and helped and arranged everything on my behalf with the information I had provided .
Highly recommended them , and thank you Max for all your assistance and guidance . Thanks Faheem .

Great service as always

The whole experience with selling my watch was so easy and professional, Marcus was brilliant from first contact to end result in selling my watch, I would definitely use him again, thank you!

The process to buy was easy: after all, it's an auction site, and only the buyer is pro-active. The watch was on a 'managed by watch collecting listing' so the product held at watch collecting HQ on behalf of the seller. Commission taken immediately and payment to the vendor paid by me as soon as auction won: fair enough. Opted for the 'trusted courier' option but this fell way short of anticipated service. Also very expensive compared to other options such as Royal Mail special delivery. I have an extensive watch collection (and growing) but would be reluctant to buy from this site again and certainly not if the watch was not at HQ. I can't imagine how difficult it may be to get the watch shipped from a private seller. Watch collecting get their commission immediately so not sure what support there is if the privae seller doesn't ship. Yet to receive the watch (due tomorrow) so I'm hoping that the description is accurate. Far more reliable to buy from numerous bricks and mortar re-sellers.

I wanted to share my sincere thanks to the WatchCollecting team, and in particular to Alex Hensley, Mark, and Robbin, for making the purchase of my first serious watch such an enjoyable and reassuring experience. Their knowledge, patience, and genuine passion for what they do really stood out from the very first conversation.

As someone new to the world of fine watches, I appreciated how clearly they explained the options and guided me without any pressure, helping me choose a piece that feels absolutely right for me. Their advice was thoughtful, balanced, and clearly based on years of expertise.

The whole process reflected the values of the company: professional, friendly, and completely customer focused. I am delighted with the watch and even more impressed by the people behind it. I will certainly be spreading the word and recommending WatchCollecting to anyone looking for trusted guidance and exceptional service.

Thank you again for such a brilliant experience.

The expert was very friendly and helpful and got me the best price.

Great experience, Fleur and Callan were very helpful as well as the Seller :)

Watch Collecting offers a great experience from start to finish. Communication was clear and professional, Everything was handled smoothly and with care, making the whole process easy and reassuring. Would happily recommend them to other watch enthusiasts.

Very transparent and proactive in all dealings and with great marketplace knowledge. Would highly recommend based on my own experience.

I have been many times for buying a watches from watch collecting uk
They give me a strong confidence with their watch team. They are responsible for solving any problem, I am appreciate with Fleur, Alex and Hugo too
They are trust 😎

I Dealt many times with Watch Collecting. Hugo Malien is always helpful and supportive. He’s always there to assist me and help me. All I can say is, he’s a “Superstar”.
Thank You Hugo.