Have purchased a few items now and theyâŠ
Have purchased a few items now and they are very helpful and great communication. Thank you .
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Have purchased a few items now and they are very helpful and great communication. Thank you .
Placed a £350 order thursday 30th july through shop app and it came up "confirmed preparing these items for shipping" waited till monday morning still no change so sent an email to the email address on website and it states "will try and respond in 1 working day" and had no response tried calling the phone number on the website and goes straight to voicemail.
Not very good customer service and for it not to even be sent out for delivery after 4 working days is poor
New to collectorcon, grandchildren mad for pokemon, the whole process was thankfully straightforward, definitely recommended.
Placed an order via Instagram as prices seemed fair. Didnât hear anything for a week so emailed and requested a refund. Initially they said it wasnât possible, so a few days later I mentioned I paid by Amex and was going to refund through them. I then got a full refund. Tracking was never received or updated and their initial response to me was to refuse a refund. Sorted in the end, but I wonât ever be ordering from these guys again - waste of time.

Collectorcon ããã®åç
Ordered an ETB for my son. Turned out to be the wrong one. Wasn't opened. The refund policy said it could be returned. Sent an email requesting return details was told they won't accept returns and ignored follow up emails. Be cautious.

Collectorcon ããã®åç
I am totally blown away by how amazing this company is. Kind compassionate and extremely considerate. They are so professional and really care about their customers. From ordering to receiving, they have been absolutely fantastic. 100% recommend them, and will definitely be ordering again soon
My order came in protective packaging & everything was in perfect condition. Sadly no Graninja this time lol. 10/10 will be ordering again!
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