CometChat レビュー 49

Comet chat is great. The team is very responsive when you need any customisation done for your website.

It is probably the most user-friendly chat out there.

Further, the admin panel is also very clear and easy to use.

I recommend anyone to use comet chat when they need a third party chat client to connect people or customers in general with a service representative.

Good Client support! We have been with Cometchat for almost 3 years and always found the team to be reliable and efficient.
Thank you Cometchat 👍

We have been using CometChat for almost a year, there were many bugs but they have worked on removing them over the period of time.
The support has improved over the period of time.
The documentation is easy to understand, their API is easy to integrate.
The only change I would like to see is it should have in-built recording option.

The company has a brilliant product named Comet Chat which enables audio-Video-Text Chat with other online users via iOS and Android Mobile Apps.

I have it built up as a customized version and found it a great user interface, easy to understand and operate. The quality of video and voice was satisfactory.

The admin interface is also comprehensive which allowed us to customize the features thus removing what was not needed make a neat interface which shortened the learning curve further.

Overall, I find the app and company behind good. The customer support we received was awesome as the staff seemed eager to make this product a success and help customers as well.

We have been using Cometchat from a very long time, previously it had many flaws but now they have improved a lot, the product (Pro) and the team is promising. The developer documents have been written in very client-friendly form, they have build sample apps for almost every platform which helped us to quickly integrate into our app with minimum difficulties, though they need to focus on their quick release process as it really affects the production builds

Terrible just terrible. Asking each month money after you bought this script for very big money. They are cheaters. never have any deals with them.

Their support have after two months not been able to help me install a very simple integration on my website. It has been filled with bugs, such as the chat not showing on some browsers and the chat telling logged in users to log. They were also not able to get two chat windows to be active at the same time, even though they keep on insisting it is possible.

During our live sessions it is like they try out their code for the first time, when trying to integrate it on my page. They also lack common programming skills, such as blaming their failing javascript code (js run time errors) on the css width of the chat window...

Still awaiting my refund...

The service is not good at all, making follow up related to an issue from last 1 month and they do not have a solution for it, the only answer we get all issues will be resolved in next version. God knows when they will have new version.

Cometchat doesn´t respect customers, changed commercial plans, increased a lot the price for the same features. Updates only for the new clients, don't inform about in any channel how to go to cloud service.
All customers have a license with free updates included, but Cometchat doesn´t care.

Think before buying...Happen to me, will happen to you.

This company is now unresponsive except when they want your money.

I recently purchased the Platinum self hosted edition for close to $500 as well as the mobile edition for another $500. I asked their team to install it and before I could even launch, there were bugs. I'm supposed to have premium phone support and priority email/chat support with my package but can't reach anybody. It's a never ending revolving door.

The phone number is US only (I'm in Canada) and I haven't received a response to multiple support requests for days so I can launch my site. They had no problem taking my thousand bucks and nobody told me they would be changing their platform and that mine would be obsolete before I could even use it.

Cometchat...what is going on? Or are you going out of business?

They have screwed their customers over a peach.
They've updated their licensing without telling customers and then want extra money (hundreds) on what we've already paid.
Four years we've been with them and spent about 3-4 thousand and this is how we get treated.

All these reviews rating it 5* are FAKE! THESE ARE ALL FAKE REVIEWS FROM THE COMPANY. ALL NEW. ALL FROM INDIA. FAKE! AVOID!!!

Tickets take forever to get resolved, when they get back to you (finally) they send screenshots with a noted attached simply saying "It works here" - but they don't check all the issues or the main issue you report.
This puts you in revolving doors of them taking forever to answer.
When they do, you can guarantee it's a Friday evening before they log off - leaving you as is.

Honestly, you are getting ripped off if you go with this lot of cowboys.

It integrates quickly with no hassle.
I like their range of features, I do not use all of them but it sure does give me lots of variety to pick & choose from.
I especially like role based access control, requires no coding at all!
Look forward to a good service!

This company is a fraud! They just changed their licensing and screwed all existing customers.

FAKE 5-STAR REVIEWS. Look at the dates... all August 9th and 10th!!!

I do not recommend Cometchat at all.

Cometchat has just recently screwed its customers over who paid for updates and such recently too. We paid $129 for the professional edition which meant that were paying $64 a year and to get the same features that they're now charging $229 (or more) a month for. They will no longer allow self-hosting and it will cost $229 a month ($3,588 a year).

They're not refunding anyone who still have a licence to receive the updates and their software is more buggy than a low end apartment. They changed with with no notice what-so-ever.

I also suspect that some of the recent 5 star reviews are fake. They're all from India (Where Cometchat is based) and all have 1 review. I wouldn't be surprised if the accounts were created recently too. (Update: Trustpilot removed some of these, thus validating this point)

Update: They recently told TrustPilot that I had reviewed the wrong domain in an attempt to censor this review. I have not reviewed the wrong domain or the wrong company at all. As Trust Pilot only gave me three days to comply, I wouldn't be surprised if other negative reviews disappear because of this deceptive tactic.

Trust Pilot doesn't allow weblinks in this but you only need to have a look at cometchat's URL on the wayback machine (Internet Archive) to substantiate what I have said in this review. See for yourselves. This company lies and should not be trusted.

Update #2: CometChat has replied to the review, however this is pretty much senseless backside covering and damage control. To address points:

"During the time of your initial review, you were likely using CometChat Go. Although the review you provided may have been accurate at the time, this no longer reflects our current business."

No, it wasn't. It was "CometChat" there was no "Go" there was nothing else. It was just "CometChat" all anyone needs to do is see the Way Back Machine (Internet Archive) to see this for themselves. When you sprung the changes from yearly renewals (Self hosted) to monthly extortion (No self hosted) there was no such thing as Go. This was your company at the time, and my review said originally that it was from 2018. I don't appreciate the gaslighting and nor do I care if this reflects or doesn't reflect your company today or not. The fact is; it was an accurate representation of facts at the time.

"CometChat Go has been segmented out and rebranded as AtomChat. There was deep confusion with our customers as well as across public review boards differentiating between CometChat Go and CometChat Pro (which is our current brand and business today)."
I am not confused. I am absolutely sure that "CometChat Go", "AtomChat" or anything like that didn't exist at the time. It was just "CometChat" and you changed from a pay once for the licence and pay half that licence yearly (For updates) to paying an obscene amount monthly with no warning, shortly after I renewed my licence. Your company told me that not only was I not getting a refund for the renewal, but that if I didn't want to move over to the new model, then I can keep using the version I had with no further updates, fixes or support.

"Your feedback was sent to review as it is not an accurate portrayal of our business today."
So? You're lying to Trust Pilot to censor a review you don't like. You want to pretend you never did any of what I described. Still sounds like business per usual to me. You haven't changed, although you have just now admitted to using this feature fraudulently.

"We're wholeheartedly sorry about your experience and would love the chance to earn back your trust for the unfortunate oversight you experienced during your time with Go."
This is a joke, right? I never used "Go", I used CometChat from your website. As seen in the Way Back Machine (Say around Feb 2018). You can't even be genuine or authentic about your apology. Why should I accept it, and should I trust you? Get real.

Cometchat has multiple powerful chat features, The integration into our website was initially slightly overwhelming, but their support staff handled it like pros and took all of our issues in one shot. Would Recommend

The service is terrible multiple days in between responses. Still no working solutions. Were not supposed to charge me until working solutions but instead 6 months later paying 99 USD still nothing.

I'm happy with the product itself, but their customer service sucks. Bought their basic edition for $49, file wouldn't upload to our Wordpress website. Contacted support, they wanted access to my FTP and admin access to our website. I said no, and to send me a file that works. Went back and forth for days. I made a PayPal claim, which they told me to remove. I told them to send me a working Cometchat file, and I'll happily do so. They finally relented. I was rather upset that after all that, they proudly put their logo on the bottom of our chat windows. Luckily, this was easily removed with some slight CSS.

Editing my previous review, almost four years later Cometchat is telling TrustPilot that I am writing a false review or for it being for a different company. It isn’t. Granted, a lot can change after four years, but CometChat did nothing to rectify the issues I reported and did nothing to make things about this right, and rather than try and make amends they try to pretend what happened in the past didn’t. Look for another chat plugin in my humble opinion.

Edit 2, in response to your reply: regardless of how much you claim your company has chance, my review is honest and indicative of my experience. Anybody considering spending money on your products or services are entitled to see honest reviews of your company over time. If you have truly changed as a company your reviews will reflect that. Regardless, I am not changing or deleting my review.

Bought the best they have, difficult, badly structured code, poor support, badly implemented UI..what else is there to say,, :)

I have been using Comet CHAT PLATINUM FOR SEVERAL YEARS and i have been very pleased with it . It has got better andbetter over theyears nad my users have enjoyed the system . I like that fact that thre team continue to roll out regualr updates and improvements and always on hand to help if you have problems .

I have been tricked into buy this software twice. It absolutely does not work. It won't install through the install on phpfox and when I go around the install only parts of it seem to install, which means it looks good, but it's useless.