Comfortpass レビュー 13

MISLED, OVER-PRICED & NO REFUND!!!

Tip: Avoid this company.

We booked ComfortPass Plus as we currently have mobility challenges and needed assistance.

We were supposed to be met kerbside with a porter, but had to struggle with bags from vehicle into terminal building and right up to first security check, where we eventually found the agents.

Instead of fast track lanes, we were pushed to front of small queues which caused confusion for everyone & was awkward/embarrassing.

Massively over-charged paying 80€ each, fast track WITH lounge access offered in airport for 56€ per person.

Email stated ‘Airport Lounge’, but this was not provided. Left confused, disappointed & feeling that we’d been ripped off!

Requested partial refund - company responded that their communication is ‘universal’ & no case to answer (unacceptable!).

Company not interested in fulfilling their commitment of: “Zero risk - 100% money-back guarantee, always” as advertised.

ADDENDUM (in response to supplier’s reply): Facts which travellers need to be aware of:
- The comms used, which you describe as ‘universal’, are at best misleading;
- The price charged (80€ each) was extortionately high for what was actually provided;
- Particularly when compared to better / more inclusive services that are available to purchase in the airport & at a fraction of the cost;
- The ‘service’ we received was a waste of time & left us feeling that we had been mugged / scammed!;
- You have failed to accept any accountability; and
- You have declined to offer us a partial refund, even as a gesture of goodwill.

It can’t be any easier. Nooo lines at all. Best experience ever

As an traveler with Autism, I have used Comfort Pass on several occasions.
They take the stress out of traversing an airport.
The friendly and helpful staff meet you at the kerbside and escort you through security to your Business class lounge (or departure gate if you travel economy). The staff are always punctual and I have found them extremely helpful and understanding. Granted the service isn't particularly cheep, but I certainly consider it well worth the money for the service they provide 😀

Was easy, efficient and the staff guiding me were courteous and polite - thank you

Everything as expected

THE BEST Service you can get. Totally friendly, well organized and 24/7 available. It is worth every Penny! Thank You!

Nice, smooth and easy.
Including your reminders

Lovely and on the ball experience

The service was excellent and the representative was courteous and professional. I will definitely use them again.

I am glad I found this service, it was for my parents travelling to Canada, they were well taken care of at every step, service delivered as promised. I am surely going to keep using them in future and recommend it to my friends and Family.

We used Comfortpass several times and they were always amazing.
Brilliant service and customer care and their staff did always their best in order to satisfy our request even with a very short advise.
Mediafights London