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Fanbasis is worse than Stripe! They position themselves as the solution to payment processing, they claim they wont hold reserves on your accounts or terminate you randomly. Well that's a total lie. I had been using fanbasis for about 7 months and processed 200k with them and out of nowhere they just freeze my account. I had no communication or notification of the situation until I had to literally call my representative to gain clarity on the situation which he knew nothing about. I was never provided a reason as to why my account was frozen and eventually got a termination email that also provided absolutely zero reason as to why this was happening. They placed the remaining funds in the account on hold for 3 months and basically told me to screw off myself with no reason. I tried emailing back and asking a valid reason as to why this had occurred and they replied over a week later and denied me any further explanation. This company is run by children, I would not recommend anyone use them. Totally unprofessional.

Fanbasis has got to be the #1 Payment Processor out there, need low fees? they got it, Don't want to worry about getting shut down at random? Use Fanbasis, I can't express How Amazing this Tool and the team behind it is

I paid for a lead-generation service through FanBasis and my experience was disappointing. The seller leads I received were not qualified or ready-to-sell leads as advertised, and attempts to resolve the issue were unsuccessful. I would encourage anyone considering this service to carefully review the terms and research other customer experiences first.
UPDATE AFTER THEIR RESPONSE: I reached out repeatedly for months trying to resolve this. I was charged twice and, during that time, did not receive a single lead. After I continued pursuing the issue, I was eventually given replacement leads. I was told these leads had been contacted or qualified, but when I personally followed up with them, none were remotely interested in selling.
UPDATED TO POST 8/6 AFTER SEEING COMMENT
I am updating this review because I believe potential customers should know what my experience was before spending their money. I gave the company multiple opportunities to address the situation before posting this review, and unfortunately, the service I received did not match what I believed I was purchasing.

I began their “process”, paid $67, had some random man call and ask me personal questions such as my credit score, how much debt do I have, how much do I have available on my credit cards vs the limit, etc. He further went on to say several times, “IF you are one of 10 people who we CHOOSE to work with, I am VERY lucky because we are very choosy”. This AFTER they took the $67. Which is apparently a WEEKLY charge that is not mentioned in their advertising. It is a complete scam. I am currently in the process of contacting BBB in addition to TrustPilot to rate. I’ll take the complaint as far as I can to get this in front of as many people as possible.

Great company, 10/10 definitely recommend

Called CSA twice was told my confirmation of cancelation with refund email would come right after the call ended. Checking hours later and no email sent with either call. I do believe this company makes false statements & is nothing but scammers. Will be surprised if I receive the refund promised as stated. Do not use this company!

FanBasis is great. The customer support is out of the word and they go above and beyond to help you with whatever you need. I haven’t had any issues with FanBasis like how stripe is with holding your funds. 10/10

WHAT A SCAM!! First I paid $264 for something they said would be set up in minutes. NOPE!! First you get a call and they wanted $10,000 investment, then more calls and went down to $4000 investment!! And many hours of training each week to set up a’store’!!
DON’T BUY IN TO ‘THE PUSH BUTTON SYSTEM’!!! Total Scam! After 2 days I knew I wanted a refund of my $264. And FANBASIS had a 60 Day Money Back Guarantee! Yea Right!! After filling out forms and trying to reach people! NO REFUND! And told it could take 30 To 60 Days! This should not be ALLOWED!! DO NOT DEAL WITH FANBASIS!!!

Fanbasis should be using their time to actually onboard people (they ghosted me) instead of flagging bad reviews on trustpilot 😂

Now that I've read reviews too, it only confirms that it is a scam. I don't know about the others but I don't have $106 to lose especially when the Representative was asking so many questions, requested last four of my personal digits, listened as I discussed being scammed in the past and still went on to sell me a dud. The Trump Administration needs to hear about this and change needs to be made to stop online ads (that do nothing but collect other people's money then run). Now. send DJT a text at @realDonaldTrump with a strong description of what was most important to you and include attachments (can you attach their video) and maybe screenshot or scan into a pdf then click and send asking President Trump to have DOJ or Elon Musk identify these people, require reform, repayment. This company is in Hollywood, FL. Sad.

I have not heard a word concerning my initial payment. Do I get my money back? Please respond.

Paid $67 and given a phone number, talk to someone and they said I was approved, they'll be sending me information in 24-48 hours. Email never came, and when I tried calling the phone I called the first time, number was no longer any good. I just want my $67.00 back, I'm disputing it now. STRAIGHT SCAM

This business/company is a scam!
I was looking at my bank statement and noticed a transaction I didn't recognised.

I had never heard of this business & never had any dealings with this business but some how got my credit card details and started charging payments to my Credit card. How the hell did they steal my information with out my authorisation?

It was amazing support. Very quick and responsive and the team here provided a concierge service.

THEY WASTED 1 MONTH AND DIDN'T EVEN SET UP MY ACCOUNT. They said the process usually takes 10 hours and kept asking me questions, when they already said I'd been onboarded and they were just doing final touches. I kept asking when I could start procesing payments after sending them like 10 documents, and THEY COMPLETELY GHOSTED ME. Absolute waste of my time.

This company is complete fraud. Don't say I didn't warn you. I have been charged 6 times in one month and there is NO one that will take a call or explain the charges. I am having to cancel my card and report it as fraud. You'd be crazy to do business with a compnay like this.

DON'T USE THEM - TOTAL FRAUD. They charged my card multiple times totalling $25,000+ over multiple days after I used their service. These transactions were not authorized by me in anyway. The issue is still ongoing, with new charges continuing to appear every day. I was told the charges would be canceled, but they were fully posted and I have not received any refund. Despite multiple attempts to reach out to them to resolve this, the situation remains unresolved. They keep saying they're working on a fix but nothing got fixed for weeks. I'm consulting a lawyer to get advice and considering filing a lawsuit regarding this matter.

UPDATE: they flagged my review as “defamatory content” (lol) which was not approved by Trustpilot given it's based on my actual experience. The company finally attempted to return the funds in cash to correct the erroneous charges weeks after all of this happened; but guess what, THE TRANSFER WAS REVERSED THE FOLLOWING DAY RESULTING IN A SIGNIFICANT NEGATIVE BALANCE IN MY ACCOUNT.

They have just been causing so much ongoing disruption and significant inconvenience over the past month. AVOID AT ALL COSTS AND SAVE YOUR TIME AND MONEY.

I had a very disappointing experience with this platform. A service was sold as long-term access, but it stopped functioning after a relatively short time with no meaningful communication or support.

There is also publicly available evidence that the service was not represented accurately at the time of sale. Despite providing this and trying to resolve the issue through support, no real action was taken and I was redirected elsewhere without a solution.

It feels like there is very little protection for buyers in situations where a service is not delivered as described.

1 minute response times.
Drew Candido is the goat.
Lowest fees in the industry.
Best financing on the market.

What else could you possibly want from a payment processor?