CompFixAid レビュー 109

CompFixAid からの回答

2026年3月26日 に更新

We take all feedback seriously; however, your review presents a version of events that omits key facts and cannot be considered a fair or accurate reflection of the service provided.
From the outset, we were transparent about the condition of your device and the challenges of repairing an older, discontinued model with limited parts availability. You were clearly informed that certain components — including the palm rest — would need to be sourced from overseas, impacting timelines. This was acknowledged at the point of order, and all labour was completed within our standard timeframes.
When the engineer returned your device, you raised concerns about the cosmetic appearance of the replacement part. It was explained in person that exact matches are not always possible due to part scarcity. You requested a fully black component, which we noted and acted upon.
We then went further by offering to source and replace the hinge assembly and rear lid, absorbing additional costs as a goodwill gesture. We were prepared to order the parts, collect and return your device once available, while you continued using it in the meantime. This was confirmed in writing, but you chose not to respond and instead left a negative review, which does not reflect the full experience or the effort made on your behalf.
It is also important to note that your device was returned earlier than planned at your request, as you were unwilling to wait an additional 2–3 days for a part that was available, which would have allowed us to progress the repair further.
For full transparency, we provided video and photographic evidence showing that both the CPU and GPU fans were heavily clogged with dust and debris. We advised on the risks and offered a reduced-cost clean, which you declined. To suggest a lack of transparency is therefore inaccurate.
You also state the process “took over one month” without acknowledging that this was due to internationally sourced parts, which was clearly communicated. All labour remained within standard timeframes.
Regarding the keyboard, prior notice was provided via both email and WhatsApp about the UK layout replacement. As explained, parts for this model are limited due to its discontinued status.
It is also important to correct your statement regarding the £60 charge — this was not a collection fee, but part of our standard call-out/handling and diagnostic process when work is declined, which was clearly communicated.

For under £185, we completed:

Palm rest replacement (UK layout, pre-communicated)
Hinge repair
Full labour and servicing
Collection and return outside normal hours within a strict 15-minute window you requested.

We have made attempts to contact you, including a recent follow-up, all of which have gone unanswered.
We welcome honest feedback; however, omitting key facts and repeatedly revising the review while maintaining an incomplete account is misleading. Readers should take this into consideration.
We remain open to resolving this matter and honouring the previously offered solutions should you wish to engage constructively.
Kind regards,
CompFixAid Ltd

CompFixAid からの回答

2023年12月15日 に更新

Job number - 299636. Thanks for your review Papa for your HP ProBook 440 G8 - Screen Replacement.

Thank you so much for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our service. Providing quick replies, constant communication, and regular updates during the repair process are crucial aspects of our commitment to customer satisfaction.

Our team strives to ensure a seamless and transparent experience for our valued customers, and it's rewarding to know that our efforts have made a positive impact on your experience.

If you ever have further inquiries or require assistance in the future, please don't hesitate to reach out. We appreciate your trust in our services.

Thank you again for choosing us!

CompFixAid からの回答

2023年12月15日

Dear Tilda,

Thank you so much for your kind words and fantastic review! We're delighted to hear that you had a positive experience with the CompFixAid Team, especially with Marc's assistance.

We take pride in our commitment to responsiveness, thoroughness, and ensuring our clients' needs are met promptly. It's wonderful to know that you found our team helpful and that we could provide the service you deserve.

Your recommendation means a lot to us, and we truly appreciate your acknowledgment of our hard work. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!

Thanks again for choosing CompFixAid. Wishing you the best!

Warm regards,

CompFixAid からの回答

2023年12月15日

Thank you so much for your incredibly kind words! We're thrilled to hear that you appreciate our commitment to efficiency, intelligence, and top-notch professionalism. Delivering exceptional service is at the core of what we do, and your positive feedback truly motivates us.

It's fantastic to know that you find our approach to be the best in the field and that our team's smart and polite demeanor has made a lasting impression. We're dedicated to maintaining the highest standards, and we're delighted that you had such a positive experience.

Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing us and for taking the time to share your feedback!

Warm regards,

Team @ CompFixAid

CompFixAid からの回答

2023年12月15日

Dear Lucy,

We truly appreciate your kind words and are delighted to hear about your pleasant experience with our services! It's always our goal to provide swift and effective solutions, and we're thrilled to know that your laptop issue was resolved within 72 hours without any troubles.

Our team takes pride in going the extra mile, and we're pleased that our pickup and delivery service added to the convenience of your experience. We understand the importance of transparency in pricing, and we're committed to offering fair and genuine prices for our services.

Thank you for choosing us and for taking the time to share your positive feedback. We look forward to serving you again in the future!

Best regards,

Team @ CompFixAid

CompFixAid からの回答

2023年12月15日

Thank you so much for taking the time to share your positive experience with CompFixAid! We're thrilled to hear that our team was able to assist you with your computer issues in a professional and timely manner. At CompFixAid, we strive to provide top-notch service, and it's incredibly rewarding to know that our efforts have met your expectations.

We genuinely appreciate your recommendation and kind words. If you ever have any more computer issues or if there's anything else we can assist you with, please don't hesitate to reach out. Our team is always here to help!

Thank you again for choosing CompFixAid.

CompFixAid からの回答

2023年10月16日 に更新

Hello Emily,

Thank you for your feedback about your recent experience regarding your Canon Maxify GX6050.

Have checked the work order and can see that you reported the machine displayed error code “1434”, print head needs repair.

We offer 48hours diagnosis under normal circumstances, but due to the disassembly process of your printer these jobs can take a while longer. Notifications were sent out via email and WhatsApp to keep you updated during the service.

The printer was dissembled and serviced along with the print head (approx. time 3-4 hours) which was manually cleaned and realigned. Upon reassembly the machine reported error "7700" which confirmed the print head was faulty.

If we had been made aware of the printer being under warranty prior to collection, we would have obviously recommended you contact seller to see if they offered replacement or repair.
As it was the service, we completed confirmed the printhead was faulty which in turn entitled you to a brand new replacement from Amazon.

We apologise if you feel the fee charged for this including collection and return to your door was unfair, we shall take that feedback on board.

CompFixAid からの回答

2023年12月15日

Dear Zameer,

Thank you so much for taking the time to share your positive experience with CompFixAid. We are thrilled to hear that your first interaction with our team was efficient and that our initial diagnosis met your expectations.

Our commitment to providing exceptional service includes asking the right questions to understand your needs and ensuring a seamless process from start to finish. We are delighted that our team could promptly collect and return your machine, making the entire service experience convenient for you.

It's wonderful to know that the initial price was accurate and reasonable, and we are proud that the quality of our work met your standards. Your satisfaction is our priority, and your feedback motivates us to maintain the high standards we set for ourselves.

We appreciate your trust in CompFixAid, and we look forward to serving you again in the future. Should you have any further questions or require assistance, please don't hesitate to reach out.

Thank you once again for choosing CompFixAid!

Best regards,

Team @ CompFixAid

CompFixAid からの回答

2023年12月15日

Dear Илья,

Thank you so much for taking the time to share your positive experience with CompFix! We're thrilled to hear that everything met your expectations, and we appreciate your kind words about our responsive and client-oriented service.

Our team takes pride in delivering excellent service, and it's always rewarding to know that our efforts have made a positive impact on our clients. If you ever have further needs or questions, don't hesitate to reach out. We're here to help!

Thank you again for choosing CompFix. We look forward to serving you in the future.

Best regards,

Team @ CompFixAid

CompFixAid からの回答

2023年12月15日

Ipad - Screen Replacement

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be very good and reliable. Our team is committed to providing efficient and quality service, and we appreciate your understanding regarding the wait for the necessary part.

Customer satisfaction is our top priority, and we're thrilled that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out. Your feedback is valuable to us, and we look forward to serving you again.

Warm regards,

Team @ CompFixAid