Computer Orbit Ltd レビュー 313

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at night. I received all receipts and transaction confirmations from them immediately after payment. Reliable service.

Initially, my interaction with COMPUTER Orbit was promising, but it unfortunately took a negative turn by the end.Before making my purchase, the seller was quite communicative, and they dispatched my expensive GPU (valued at AUD $4,429) promptly, ensuring it was well-protected during shipping. Regrettably, the GPU had significant coil whine, and despite acknowledging the unusual noise after guiding me through various troubleshooting steps, the seller later refused my return request. They directed me to file a warranty claim with Gigabyte instead of processing an RMA.This deflection is disappointing, as retailers should manage faulty returns, not leave customers to deal directly with manufacturers.When the seller declined my return, I resorted to opening a PayPal dispute, which COMPUTER Orbit swiftly escalated against me. The resolution process dragged on for nearly two months until PayPal assessed the situation and decided in my favor. Although I was finally reimbursed after returning the GPU, I ended up bearing the return shipping costs and endured unnecessary stress.Speedy shipping loses its value when after-sales support falters at the first hurdle. I strongly recommend COMPUTER Orbit take responsibility for their warranty commitments and refrain from redirecting customers to manufacturers for valid returns.

I sent my keyboard to Computer Orbit under warranty for repair. During the repair they have obviously overtightened the screws and have left cracks all around the case (the case of the keyboard is semi-transparent plastic with LEDs inside so very obvious) Computer Orbit have refused responsibility and ignore my emails.

Edit after response:
They have shown no proof that the keyboard wasn't damaged by themselves beyond what they "believe".

They are also lying about response times, they forgot about me for over 5 months, I have had to email them multiple times to get a response.

This below statement is just false at no point were repeated insults used. The only insult is the way this company treats it's customers.

"Unfortunately, your communications then escalated into repeated insults towards our staff"

Edit 2:
Their response was removed by Trustpilot for doxing me in their message.

This is the second gaming PC I have bought from computer orbit and honestly the service is great and so easy. I highly recommend using these thank you

Amazing company, great prices and great customer services. Ordered some RAM which of course is currently a pain to get for a good price. It was affordable and shipped quickly. I had some questions regarding my order, and the staff were quick to respond to my query and reassure me. The order has just arrived, and I couldn't be happier. I'm excited to build my PC once I can get the other parts. It's been a great experience with the company though, can't reccomend them enough.

Siper fast free delivery. Excellent service and great prices too!

Dispatched really fast arrived within 23 hours of placing the order, customer service was nice when deciding what to pick

6 day from the day I ordered but still no tracking number provided, no proper link where to track my item 👎

I've been een using Computer Orbit since 2023 and they have always delivered excellent service. Not many suppliers free delivery and arriving fast! Not forgetting that they're competitively priced compared to the other suppliers.

They failed to deliver two items from my order, after I contacted customer support, they told me to "look in the motherboard box", even after I sent them photos of the contents of the box (which did not have the two items mentioned). DO NOT BUY!!

Update:
Unlike what this company has replied with, my chargeback was completed, and I luckily got my money back, thanks for the money guys! 😉

My experience with COMPUTER Orbit started well but ended very poorly.

The seller was highly responsive before purchase, and my high-value GPU (AUD $4,429) shipped quickly and was well packaged. Unfortunately, the card exhibited excessive coil whine, and when I requested a return, the seller initially took me through multiple troubleshooting steps and even acknowledged the abnormal noise level. However, they later backflipped and refused to accept an RMA, instead insisting that I lodge a warranty claim directly with Gigabyte.

This kind of deflection is unacceptable as it is the retailer’s responsibility to handle faulty product returns, not the customer’s job to chase the manufacturer.

After the seller’s refusal, I had no choice but to open a PayPal dispute, which COMPUTER Orbit immediately escalated to a claim against me. The process dragged on for almost two months before PayPal reviewed the evidence and decided in my favour. While I was eventually refunded after returning the GPU, I still lost the return shipping costs and weeks of unnecessary frustration.

Fast shipping means little when after-sales support collapses at the first sign of a problem. I strongly urge COMPUTER Orbit to take ownership of their warranty obligations and stop deflecting customers to manufacturers instead of handling legitimate returns directly.

**Review for the Orbit custom build team Gorilla Gaming**

I had given up finding a PC builder that could build my dream PC as even the biggest UK companies (Cyber/ PC Specialist) didn't have the selection of parts I wanted - I was looking for all white with a lot of Lian Li parts.

I found Computer Orbit when I was starting my parts buying to try to build my own PC and noticed they had their own custom build site - Gorilla Gaming.

They had a huge selection of parts including every single thing I wanted (reverse white LCD fans, Tryx 3D screen CPU cooler etc). I contacted their support team via e-mail and not only were they super helpful, but also made suggestions regarding my set up that made it even better.

I put my order in and the PC turned up in good time, sadly the Royal Mail had really done a number on the box (literal holes in the outer packaging), I have had several PC's delivered and Gorilla had packaged it as well as they possibly could - but two of the fans had been damaged in delivery and made the PC sound like it had a deisel engine.

As soon as I e-mailed the team they gave several ways to resolve the problem and within days I had replacement fans (no cost) and had replaced them, the PC is now silent as can be and exactly how I dreamed my build to be!

A big shout out to 'Ollie' who was the person that dealt with my pre-order enquires as well as the support after delivery - top notch service all round.

Only thing I could complain about it that I never saw an ad for Gorillagaming when I was looking for someone to build me a PC - best service and build I have ever had!!

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer support were quick to reply too, even on a Friday night!
Will definitely come back for future upgrades etc.

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen.

Returned it to Orbit who checked it, confirmed the defect and asked if I wanted a replacement or refund. I asked for a replacement and they offered to unbox and check the replacement before shipping. I gratefully accepted the offer and they managed to get it checked and shipped out the very same day.

Good service and the whole process felt easy and well managed.

Amazing company, the graphics card I ordered came in perfect condition and in super safe packaging, I even got a free bag of haribos! Will definitely be buying from Orbit again - highly recommend

I've never bought from Computer Orbit before but I certainly will again. I purchased a new computer keyboard and could not be happier with the product and the service. I telephoned in the morning with a question about delivery (to Northern Ireland), got a positive answer immediately, placed the order just after lunch, it was dispatched later that afternoon and arrived lunchtime the next day! The packing was excellent with the item arriving in perfect condition. I cannot fault in anyway the service from that call, the ordering process and through to delivery. A perfect transaction and I'll certainly be back. 100% recommend Computer Orbit.

Very fast delivery, always kept up to date on progress of delivery and most of all very competitive on pricing against their competitors! 👍

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item inside another pack. The way they handled the situation was excellent and showed how much they care about their customers. This was a very positive experience and I will be happy to order from them again.

First time ordering from these guys. Ordered a case and just opted for the free delivery option; case arrived the next morning. Well packaged and a great price. Will be buying more parts from here in future!

Computer Orbit nailed it – friendly, fast, great prices, and superb customer service. ★★★★★