レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Couple issues with website when I first used concept kits and top hadn’t arrived so I thought a potential scam
 However I had Ash reach out to me via WhatsApp assuring me everything is good and my... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I placed my order three weeks ago - no sign of order since. I have contacted them by email and through their social media channels, no response provided and website has since gone offline. Avoid this... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ordered a personalised England retro shirt on 19th May and received it yesterday 1st June. Very happy with the quality and would definitely order again.

䌁業が回答したした

5぀星のうち2の評䟡

ORDER #3712 I emailed the company on the whereabouts of my shirt
 no response so far. I ordered the shirt over a month ago now and still have not received it. There was tracking and the shirt was s... もっず芋る

䌁業が回答したした

䌁業情報

  1. スポヌツりェア店

圓該䌁業による蚘述

At Concept Kits, we live and breathe football culture. From retro classics that spark nostalgia, to the latest season’s jerseys, and even one-of-a-kind conceptual designs, our goal is simple: to bring fans closer to the game they love through the shirts that define it. We offer authentic retro & vintage football jerseys. The latest season kits. Exclusive conceptual & streetwear-inspired designs. Custom name-sets so your shirt is truly one of one. Global shipping & secure shopping at concept-kits.com. Trusted by collectors and football fans worldwide Limited stock drops of rare & iconic kits Excellent customer service from a team that’s as passionate about football as you are


連絡先

3.6

たあたあ

TrustScore 5段階評䟡の3.5

49件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Great experience with Ash helping me


Great experience with Ash helping me get my custom England shirt, quality and fit is perfect, would definitely order again 👌

2026幎6月5日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thank you so much for the fantastic review!
We're delighted to hear that you're happy with your custom England shirt and that the quality and fit were spot on. Ash will be especially pleased to hear your kind words!
We take great pride in helping customers create the perfect shirt, so it's brilliant to know we got it right for you.
Thank you for your support, and we look forward to helping you with your next shirt soon. Enjoy wearing it! 👌⚜
The Concept Kits Team

5぀星のうち5の評䟡

Experience with Concept kits

Couple issues with website when I first used concept kits and top hadn’t arrived so I thought a potential scam


However I had Ash reach out to me via WhatsApp assuring me everything is good and my top is on it way and I was well happy with the top when it arrived and with the service provided. Great price great service can’t go wrong.

2026幎5月6日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thank you so much for taking the time to leave this review.
We're sorry for the issues you experienced initially with the website and completely understand why you had concerns. We know that when tracking isn't updating and a website is undergoing maintenance, it can be worrying.
We're glad we were able to reassure you and keep you updated, and even happier to hear that you were pleased with the shirt when it arrived. Customer service is incredibly important to us, especially when things don't go exactly to plan.
Thank you for your patience and for giving us the opportunity to put your mind at ease. Reviews like this mean a lot to a small business, particularly during our busiest periods.
Enjoy your shirt, and we look forward to helping you find your next classic kit soon! ⚜❀
– The Concept Kits Team

5぀星のうち2の評䟡

ORDER #3712

ORDER #3712

I emailed the company on the whereabouts of my shirt
 no response so far. I ordered the shirt over a month ago now and still have not received it. There was tracking and the shirt was stuck in China for a long time and now there’s no tracking
 can someone from the company please assist further?

2026幎6月3日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Hi Gavin,

We’re sorry to hear this.

We have checked our inbox and cannot find any emails from a “Gavin Dye”, so it’s possible your message has not reached us or has gone into a spam folder.

Please contact us at hello@concept-kits.com with your original order number and tracking number so we can investigate this immediately. Based on what you’ve described, you should have received your shirt by now. While international deliveries can occasionally experience delays, we generally aim for all orders to reach customers worldwide within around two weeks.

Once we receive your tracking details, we’ll look into the shipment and work to get this resolved as quickly as possible.

5぀星のうち5の評䟡

Personalised England retro shirt

Ordered a personalised England retro shirt on 19th May and received it yesterday 1st June.

Very happy with the quality and would definitely order again.

2026幎6月1日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thank you for taking the time to leave a review!
We're delighted to hear you're happy with your personalised England retro shirt and that the quality met your expectations. We always aim to provide jerseys that fans can be proud to wear, so it's great to hear your feedback.
We really appreciate your patience during the delivery process and are thrilled that you'd order from us again. Enjoy your shirt, and we look forward to helping you find your next classic kit soon!
⚜❀
The Concept Kits Team

5぀星のうち2の評䟡

Still not received order

Still not received order - was told new stock would be arriving. Should really indicate on website if it's a back order.

2026幎5月28日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Hi there, please reach out to us at hello@concept-kits.com and we shall look into this for you.

フラグに぀いおのプロセスに埓っお、Trustpilot がレビュヌを評䟡䞭です。

フラグに぀いおのプロセスに埓っお、Trustpilot がレビュヌを評䟡䞭です。

5぀星のうち4の評䟡

still waiting on the order it has been


the kits arrived in a damaged package but overall printing was good and material is great and just like how i ordered. Only drawback is the delivery time.

2026幎5月26日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thank you for your review and for the kind words about the printing quality and material – we're delighted to hear the kit was exactly as ordered.
We're sorry to hear the outer packaging arrived damaged. Unfortunately, once parcels leave us, they can sometimes have a rough journey through international postal networks. We're pleased to hear the contents arrived safely and met your expectations.
We also appreciate your feedback regarding delivery times. We are constantly working with our logistics partners to improve shipping speeds while still keeping our products affordable worldwide.
Thank you for your support, and we hope to see you back at Concept Kits again soon!

5぀星のうち1の評䟡

I placed my order three weeks ago

I placed my order three weeks ago - no sign of order since. I have contacted them by email and through their social media channels, no response provided and website has since gone offline. Avoid this company.

2026幎5月7日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

We’re sorry to hear this. We’d like to clarify a few points for transparency.
Our website is currently experiencing technical issues, which we are actively working to resolve. We have also had issues with our Instagram account being incorrectly reported, although we remain active on Facebook and TikTok.
We have not received any emails through our hello@ inbox regarding your order, which is why we requested further information so we could investigate this properly for you. We are more than happy to help resolve the issue as quickly as possible once we have your order details.
Please contact us directly with your order number and name so we can look into this immediately.

5぀星のうち1の評䟡

Shocking and very poor service

Very poor service. Purchased a size based on their published size guide, the shirt arrived as the stated size (XXL) however the label stated the size in cm which correlated to their XL size. Have requested a swap for the correct size but have no had no response. Very disappointing - STAY CLEAR OF THIS COMPANY.

Edited after receiving a reply following this response from Concept-Kits.

Yes you have replied previously, and have since I posted on Trust Pilot. My issue is that your own sizing guide states a XL is between 110-117cm. My garment has a XXL label with a size stated as 116cm, which puts it in the XL category. Clearly highlighting the wrong label has been put on the item.

It’s really not a difficult or challenging situation. Just swap the shirt for a LFL replacement in the correct size.

Unbelievable how naive a company can be in what is such a simple situation which has lead me to writing a poor review.

Ridiculous offer of £12.50 towards a new shirt.

You can do better.

2026幎5月19日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Hi,

We’re sorry to hear you feel this way.

We’ve reviewed your order and can confirm the item supplied is a 2XL, and the measurements correspond with the XXL sizing shown on our published size guide at the time of purchase. The garment label reflects the manufacturer’s cm measurements, which align with our sizing chart used across XL–XXL.

We also want to clarify that we did respond to your request, and we did offer account credit via email so you could choose a replacement jersey of your choice. As outlined in our policy, personalised/customised items are made to order and are not eligible for return or exchange unless faulty or incorrect.

We appreciate this is not the outcome you were hoping for, but we stand by the accuracy of the product and the information provided at the point of sale.

Have a great day.

5぀星のうち5の評䟡

Boca Juniors 81/82 shirt ordered up and


Boca Juniors 81/82 shirt ordered up and it looks fantastic! Usually buy XL and went for XL from Concept fits like a glove.

2026幎5月8日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thanks so much for the great review! We’re really pleased to hear you love the Boca Juniors 81/82 shirt and that the XL was a perfect fit. Enjoy wearing it, and thanks again for ordering from Concept!

5぀星のうち1の評䟡

Sizing is all wrong

Sizing is all wrong. Absolutely no difference between Large and XLarge. Wasted money on 2 jerseys that both fit more like a medium.

2026幎4月8日
Concept Kits ロゎ

Concept Kits からの回答

We’re really sorry to hear the sizing wasn’t right for you, and we completely understand how frustrating that must be after ordering two jerseys.
We appreciate you sharing this feedback, as sizing is something we take seriously. Please get in touch with us directly with your order details and we’ll do our best to help resolve this for you.

5぀星のうち5の評䟡

Kenny Beaton Prewtwick Scotland

I have bought a few concept tops and have been super delighted each time. Perfect fit and super quality.
Great customer service (well done Ash) Delivered in a reasonable time. I will be back for more.

2026幎4月30日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Thank you so much for the lovely review! We’re delighted to hear you’ve been happy with your Concept tops each time; especially the fit, quality, and service.

Ash will really appreciate the shoutout too!

Thanks again for your continued support, and we look forward to seeing you back for more.

5぀星のうち3の評䟡

Delayed Item

I ordered the football top on the 04 Feb 26 for my grandsons birthday. Unfortunately it did not arrive until 09 Mar 26. This was after emailing concept kits about the whereabouts of the item a number of times. Ash, the customer advisor was excellent in providing updates once I received the response. The item was delayed but no reason given to why the delay occurred. In the end I thought I was going to be out of pocket but Ash saved the day. It's a shame as the item was reasonably priced & when it arrived I had a very happy grandson. Hopefully I'll have better service next time I place an order. Thank you Ash.

2026幎3月9日
Concept Kits ロゎ

Concept Kits からの回答

Hi Tony,

Thank you for taking the time to share your experience.

First of all, I’m really sorry for the delay you experienced with your order — I completely understand how frustrating that must have been, especially with it being a birthday gift. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to resolve it.

I’m glad to hear that Ash was able to keep you updated and support you through the process, and even more importantly, that your grandson was happy with his top in the end — that’s what matters most.

That said, we recognise we could have communicated more clearly around the delay, and we’ll be taking this feedback on board to improve our service going forward.

We truly appreciate your understanding and hope we can provide you with a much smoother experience next time, and we look forward to your future order.

5぀星のうち5の評䟡

5/5 the best around !!!

We just picked up the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys to use as our music band attire here in Ireland called Tonnóg, and they are unreal. The quality is absolutely top notch you can tell the material is built to last and the colours are 100% perfect. Their response rate is excellent and very reassuring as I can be sceptical by these sites at times. Honestly, I can’t explain how good these look and feel in person, you just have to buy them to see for yourself. Best kit in the game, hands down!

2026幎3月18日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Hi there,

Wow — what an incredible review, thank you so much!

We’re absolutely buzzing to hear how much you’re loving the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys — they really are special pieces, and it’s class to know they’re being repped by Tonnóg 🎶

Quality is something we take seriously, so it’s great to hear that it stood out to you, along with the colours and overall feel. We also really appreciate your kind words about our communication — we know trust is a big thing when ordering online, so that means a lot.

Best of luck with the band, and thanks again for the amazing support — you’ve got serious style on stage now!

5぀星のうち5の評䟡

Excellent quality

Excellent quality, embroidery was spot on. Solid material. Fits well.

2026幎3月12日
自発的なレビュヌ
Concept Kits ロゎ

Concept Kits からの回答

Hi there,

Thank you for the great review!

We’re really pleased to hear you’re happy with the quality and fit, and that the embroidery met expectations — that’s something we put a lot of care into. It’s great to know the material and overall feel stood out as well.

We appreciate your support and hope to see you again soon!

5぀星のうち4の評䟡

Took a long time to be delivered but


Took a long time to be delivered but the quality is just amazing

2026幎2月26日
Concept Kits ロゎ

Concept Kits からの回答

Hi there,

Thank you for your review!

We’re sorry to hear that delivery took longer than expected — international shipping times can occasionally vary, but we completely understand how frustrating that can be.

That said, we’re really glad to hear you’re happy with the quality — it means a lot to us that the product lived up to expectations once it arrived.

We truly appreciate your patience and support, and hope to provide you with a smoother experience next time.

5぀星のうち1の評䟡

I still have not received my jersey

I still have not received my jersey

2026幎2月26日
Concept Kits ロゎ

Concept Kits からの回答

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.

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