Concept Kits レビュー 49

Concept Kits からの回答

11時間前

Thank you so much for the fantastic review!
We're delighted to hear that you're happy with your custom England shirt and that the quality and fit were spot on. Ash will be especially pleased to hear your kind words!
We take great pride in helping customers create the perfect shirt, so it's brilliant to know we got it right for you.
Thank you for your support, and we look forward to helping you with your next shirt soon. Enjoy wearing it! 👌⚽
The Concept Kits Team

Concept Kits からの回答

2日前

Thank you so much for taking the time to leave this review.
We're sorry for the issues you experienced initially with the website and completely understand why you had concerns. We know that when tracking isn't updating and a website is undergoing maintenance, it can be worrying.
We're glad we were able to reassure you and keep you updated, and even happier to hear that you were pleased with the shirt when it arrived. Customer service is incredibly important to us, especially when things don't go exactly to plan.
Thank you for your patience and for giving us the opportunity to put your mind at ease. Reviews like this mean a lot to a small business, particularly during our busiest periods.
Enjoy your shirt, and we look forward to helping you find your next classic kit soon! ⚽❤️
– The Concept Kits Team

Concept Kits からの回答

4日前

Hi Gavin,

We’re sorry to hear this.

We have checked our inbox and cannot find any emails from a “Gavin Dye”, so it’s possible your message has not reached us or has gone into a spam folder.

Please contact us at hello@concept-kits.com with your original order number and tracking number so we can investigate this immediately. Based on what you’ve described, you should have received your shirt by now. While international deliveries can occasionally experience delays, we generally aim for all orders to reach customers worldwide within around two weeks.

Once we receive your tracking details, we’ll look into the shipment and work to get this resolved as quickly as possible.

Concept Kits からの回答

3日前

Thank you for taking the time to leave a review!
We're delighted to hear you're happy with your personalised England retro shirt and that the quality met your expectations. We always aim to provide jerseys that fans can be proud to wear, so it's great to hear your feedback.
We really appreciate your patience during the delivery process and are thrilled that you'd order from us again. Enjoy your shirt, and we look forward to helping you find your next classic kit soon!
⚽❤️
The Concept Kits Team

Concept Kits からの回答

2026年5月29日

Hi there, please reach out to us at hello@concept-kits.com and we shall look into this for you.

Concept Kits からの回答

3日前に更新

Thank you for your review and for the kind words about the printing quality and material – we're delighted to hear the kit was exactly as ordered.
We're sorry to hear the outer packaging arrived damaged. Unfortunately, once parcels leave us, they can sometimes have a rough journey through international postal networks. We're pleased to hear the contents arrived safely and met your expectations.
We also appreciate your feedback regarding delivery times. We are constantly working with our logistics partners to improve shipping speeds while still keeping our products affordable worldwide.
Thank you for your support, and we hope to see you back at Concept Kits again soon!

Concept Kits からの回答

2026年5月26日

We’re sorry to hear this. We’d like to clarify a few points for transparency.
Our website is currently experiencing technical issues, which we are actively working to resolve. We have also had issues with our Instagram account being incorrectly reported, although we remain active on Facebook and TikTok.
We have not received any emails through our hello@ inbox regarding your order, which is why we requested further information so we could investigate this properly for you. We are more than happy to help resolve the issue as quickly as possible once we have your order details.
Please contact us directly with your order number and name so we can look into this immediately.

Concept Kits からの回答

2026年5月20日

Hi,

We’re sorry to hear you feel this way.

We’ve reviewed your order and can confirm the item supplied is a 2XL, and the measurements correspond with the XXL sizing shown on our published size guide at the time of purchase. The garment label reflects the manufacturer’s cm measurements, which align with our sizing chart used across XL–XXL.

We also want to clarify that we did respond to your request, and we did offer account credit via email so you could choose a replacement jersey of your choice. As outlined in our policy, personalised/customised items are made to order and are not eligible for return or exchange unless faulty or incorrect.

We appreciate this is not the outcome you were hoping for, but we stand by the accuracy of the product and the information provided at the point of sale.

Have a great day.

Concept Kits からの回答

2026年5月12日

Thanks so much for the great review! We’re really pleased to hear you love the Boca Juniors 81/82 shirt and that the XL was a perfect fit. Enjoy wearing it, and thanks again for ordering from Concept!

Concept Kits からの回答

2026年5月12日

Thanks so much for your review! We’re delighted to hear you’re happy with the quality and that your order arrived quickly. We really appreciate your support!

Concept Kits からの回答

2026年5月12日

We’re really sorry to hear the sizing wasn’t right for you, and we completely understand how frustrating that must be after ordering two jerseys.
We appreciate you sharing this feedback, as sizing is something we take seriously. Please get in touch with us directly with your order details and we’ll do our best to help resolve this for you.

Concept Kits からの回答

2026年5月12日

Thank you so much for the lovely review! We’re delighted to hear you’ve been happy with your Concept tops each time; especially the fit, quality, and service.

Ash will really appreciate the shoutout too!

Thanks again for your continued support, and we look forward to seeing you back for more.

Concept Kits からの回答

2026年4月7日

Hi Tony,

Thank you for taking the time to share your experience.

First of all, I’m really sorry for the delay you experienced with your order — I completely understand how frustrating that must have been, especially with it being a birthday gift. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to resolve it.

I’m glad to hear that Ash was able to keep you updated and support you through the process, and even more importantly, that your grandson was happy with his top in the end — that’s what matters most.

That said, we recognise we could have communicated more clearly around the delay, and we’ll be taking this feedback on board to improve our service going forward.

We truly appreciate your understanding and hope we can provide you with a much smoother experience next time, and we look forward to your future order.

Concept Kits からの回答

2026年4月7日

Hi there,

Wow — what an incredible review, thank you so much!

We’re absolutely buzzing to hear how much you’re loving the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys — they really are special pieces, and it’s class to know they’re being repped by Tonnóg 🎶

Quality is something we take seriously, so it’s great to hear that it stood out to you, along with the colours and overall feel. We also really appreciate your kind words about our communication — we know trust is a big thing when ordering online, so that means a lot.

Best of luck with the band, and thanks again for the amazing support — you’ve got serious style on stage now!

Concept Kits からの回答

2026年4月7日

Hi there,

Thank you for the great review!

We’re really pleased to hear you’re happy with the quality and fit, and that the embroidery met expectations — that’s something we put a lot of care into. It’s great to know the material and overall feel stood out as well.

We appreciate your support and hope to see you again soon!

Concept Kits からの回答

2026年4月7日

Hi there,

Thank you for your review!

We’re sorry to hear that delivery took longer than expected — international shipping times can occasionally vary, but we completely understand how frustrating that can be.

That said, we’re really glad to hear you’re happy with the quality — it means a lot to us that the product lived up to expectations once it arrived.

We truly appreciate your patience and support, and hope to provide you with a smoother experience next time.

Concept Kits からの回答

2026年3月8日

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.