Concept Kits レビュー 49

Concept Kits からの回答

2026年3月8日

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to the USA as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help, or check the tracking we sent you for updates on your order. Thank you!

Concept Kits からの回答

2026年3月8日

Hi,

We’re really sorry to hear about your experience and for the delay with your order.

Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system.

According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week.

We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.

Concept Kits からの回答

2026年2月25日

Hi Jason,

To clarify — the back printing was unfortunately missed during fulfilment, and we acknowledged that mistake immediately.

As soon as you contacted us, we offered two clear resolutions in line with our policy:

• To resend the same jersey with the correct back printing applied, at no additional cost to you.
• Or to provide a partial refund for the printing on the jersey you received.

Your initial response was to request a completely different jersey altogether. That is not a correction of the original order and is not covered under our policy as a resolution. We offer a large range of jerseys at fair and competitive prices, and replacing an item with an entirely different product is simply not how order errors are resolved.

We are a small business and we work hard to price our products fairly while still providing good service. Requesting a completely different jersey in response to a printing error felt unreasonable and outside what would be considered a fair resolution.

You ultimately chose the option of a 6.99 partial refund, which was the exact cost of the missed printing. This was not a “shipping refund,” despite the amount being the same.

We take responsibility when genuine mistakes occur and we offered appropriate solutions to put this right. Given the circumstances, we believe it’s best that you do not place further orders with us.

Concept Kits からの回答

2026年2月25日

Hi,

Thank you for the great feedback — we really appreciate you taking the time to leave a review.

We’re glad you’re happy with the quality of the clothing. We work hard to source and supply jerseys that offer both great value and strong quality, so it’s always good to hear that reflected in our customers’ experience.

Thanks again for your support 🙌

Concept Kits からの回答

2026年2月25日

Hi,

Thank you for your feedback.

We understand that sizing can sometimes feel different depending on brand and cut. All of our jerseys are supplied according to the manufacturer’s sizing guide, and we provide a detailed size chart on each listing to help customers choose the best fit before ordering.

As a general rule of thumb, we do recommend sizing up — this is also noted in our FAQs — as the fit can run slightly slimmer depending on the style. We always encourage customers to check the measurements provided rather than relying solely on the label (e.g. XXL), as fits can vary between designs.

If the item hasn’t been worn and you’d like to arrange an exchange for a different size, please feel free to contact us directly and we’ll be happy to help.

Concept Kits からの回答

2026年2月25日

Hi,

Thank you for the great review — we really appreciate it.

We’re pleased to hear you’re happy with the quality and the price. Offering good quality shirts at fair, competitive prices is exactly what we aim to do.

Thanks again for your support — it means a lot to a small business like ours 🙌

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, so glad you love your shirt! Hope to see you order again!

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, hope you love your jersey!

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, we hope to see you order again!

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

Concept Kits からの回答

2025年12月7日

Hi Owen,
Your parcel is due to be delivered tomorrow via Royal Mail. There has been a huge back log with their system, sorry you have experienced this. We hope you love your shirts when they arrive!

Concept Kits からの回答

2026年2月4日

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)