Concept Kits レビュー 49

TrustScore 5段階評価の3.5

3.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Couple issues with website when I first used concept kits and top hadn’t arrived so I thought a potential scam… However I had Ash reach out to me via WhatsApp assuring me everything is good and my... もっと見る

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5つ星のうち1の評価

I placed my order three weeks ago - no sign of order since. I have contacted them by email and through their social media channels, no response provided and website has since gone offline. Avoid this... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered a personalised England retro shirt on 19th May and received it yesterday 1st June. Very happy with the quality and would definitely order again.

企業が回答しました

5つ星のうち2の評価

ORDER #3712 I emailed the company on the whereabouts of my shirt… no response so far. I ordered the shirt over a month ago now and still have not received it. There was tracking and the shirt was s... もっと見る

企業が回答しました

企業情報

  1. スポーツウェア店

当該企業による記述

At Concept Kits, we live and breathe football culture. From retro classics that spark nostalgia, to the latest season’s jerseys, and even one-of-a-kind conceptual designs, our goal is simple: to bring fans closer to the game they love through the shirts that define it. We offer authentic retro & vintage football jerseys. The latest season kits. Exclusive conceptual & streetwear-inspired designs. Custom name-sets so your shirt is truly one of one. Global shipping & secure shopping at concept-kits.com. Trusted by collectors and football fans worldwide Limited stock drops of rare & iconic kits Excellent customer service from a team that’s as passionate about football as you are


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3.6

まあまあ

TrustScore 5段階評価の3.5

49件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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5つ星のうち1の評価

I'm still waiting on my shipment.

I'm still waiting on my shipment.

2026年2月26日
Concept Kits ロゴ

Concept Kits からの回答

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to the USA as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help, or check the tracking we sent you for updates on your order. Thank you!

5つ星のうち1の評価

Not delivered

2026年2月26日
Concept Kits ロゴ

Concept Kits からの回答

Hi,

We’re really sorry to hear about your experience and for the delay with your order.

Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system.

According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week.

We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.

5つ星のうち2の評価

Not like the photos

Ordered a Jersey that had printing on the back in the photo online, but the kit I received didn’t have anything. Only refunded the shipping. Wouldn’t trust that you’ll get what you paid for. Pretty disappointed.

2026年1月30日
自発的なレビュー
Concept Kits ロゴ

Concept Kits からの回答

Hi Jason,

To clarify — the back printing was unfortunately missed during fulfilment, and we acknowledged that mistake immediately.

As soon as you contacted us, we offered two clear resolutions in line with our policy:

• To resend the same jersey with the correct back printing applied, at no additional cost to you.
• Or to provide a partial refund for the printing on the jersey you received.

Your initial response was to request a completely different jersey altogether. That is not a correction of the original order and is not covered under our policy as a resolution. We offer a large range of jerseys at fair and competitive prices, and replacing an item with an entirely different product is simply not how order errors are resolved.

We are a small business and we work hard to price our products fairly while still providing good service. Requesting a completely different jersey in response to a printing error felt unreasonable and outside what would be considered a fair resolution.

You ultimately chose the option of a 6.99 partial refund, which was the exact cost of the missed printing. This was not a “shipping refund,” despite the amount being the same.

We take responsibility when genuine mistakes occur and we offered appropriate solutions to put this right. Given the circumstances, we believe it’s best that you do not place further orders with us.

5つ星のうち5の評価

Quality items of clothing

Quality items of clothing

2026年1月26日
Concept Kits ロゴ

Concept Kits からの回答

Hi,

Thank you for the great feedback — we really appreciate you taking the time to leave a review.

We’re glad you’re happy with the quality of the clothing. We work hard to source and supply jerseys that offer both great value and strong quality, so it’s always good to hear that reflected in our customers’ experience.

Thanks again for your support 🙌

5つ星のうち3の評価

Size was XXL but it’s more like a XL

Size was XXL but it’s more like a XL
Asian sizes I reckon
Apart from that it was okay

2026年1月30日
Concept Kits ロゴ

Concept Kits からの回答

Hi,

Thank you for your feedback.

We understand that sizing can sometimes feel different depending on brand and cut. All of our jerseys are supplied according to the manufacturer’s sizing guide, and we provide a detailed size chart on each listing to help customers choose the best fit before ordering.

As a general rule of thumb, we do recommend sizing up — this is also noted in our FAQs — as the fit can run slightly slimmer depending on the style. We always encourage customers to check the measurements provided rather than relying solely on the label (e.g. XXL), as fits can vary between designs.

If the item hasn’t been worn and you’d like to arrange an exchange for a different size, please feel free to contact us directly and we’ll be happy to help.

5つ星のうち5の評価
Concept Kits ロゴ

Concept Kits からの回答

Hi,

Thank you for the great review — we really appreciate it.

We’re pleased to hear you’re happy with the quality and the price. Offering good quality shirts at fair, competitive prices is exactly what we aim to do.

Thanks again for your support — it means a lot to a small business like ours 🙌

5つ星のうち5の評価

Absolutely fantastic shirts great…

Absolutely fantastic shirts great quality and customer service was out of this world thanks concept kits

2026年2月4日
自発的なレビュー
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, so glad you love your shirt! Hope to see you order again!

5つ星のうち5の評価

Excellent

Excellent service as had to return item a few times as did not fit

2026年1月5日
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, hope you love your jersey!

5つ星のうち5の評価

Very good website

Really really good Quality… the Jersey Player Print is Perfect and the delivery time to Germany is okay enough for this Price and wonderful Jersey.

Very likely again…

2026年1月11日
自発的なレビュー
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, we hope to see you order again!

5つ星のうち5の評価

Great products and excellent service

Great products and service. I had some initial concerns around delivery after placing an order but their customer service team answered super promptly and addressed my issue. Good company and great products. Would definitely buy from them again.

2025年12月22日
自発的なレビュー
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

5つ星のうち5の評価

Repeat Customer

Fast processing, friendly communication, and fast delivery. Repeat customer

2025年12月1日
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

5つ星のうち2の評価

Still waiting for my parcel

Still waiting for my parcel

2025年11月27日
Concept Kits ロゴ

Concept Kits からの回答

Hi Owen,
Your parcel is due to be delivered tomorrow via Royal Mail. There has been a huge back log with their system, sorry you have experienced this. We hope you love your shirts when they arrive!

5つ星のうち5の評価

I am glad I’ve receive Liverpool home shirt 2018-2019

I am glad I’ve receive Liverpool home shirt 2018-2019 size XL today and complete delivered 12 days.

In future I’ll buy other football shirt again.

God reward and bless Concept Kits.

Thanks to Concept Kits.

2025年11月27日
自発的なレビュー
Concept Kits ロゴ

Concept Kits からの回答

Thank you for your kind review, we're glad you love your shirts. Hope to see you order from us again! :)

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