Connecting Britain レビュー 379

The worst company I have dealt with in 15 years. I have been waiting for my contract ti be over. Spoke to them this November as they wanted me to renew. Explained not happening and cancel my contract then another manager rings and I said the same thing. Today they have sent me a bill of nearly £1500 for the 90 day notice period my contract is 1st still valid for exactly another month 2- notice was given and accepted via a manager on the phone no request to put this in writing they now wish to cancel my line if payment of 3 months notice is not paid within 48 hours. My monthly bill is £36 and they are saying the out of contract is £500+ per month. Absolute DISGUSTING COMPANY THE WORST OF THE WORST
AVOID AVOID AVOID THEY ARE BAD BAD BAD

I have had no problems at all with this company, saved me money and excellent service and very helpful

Marvin from the Support Team was so great helping us with our Phone Lines for over the Festive Period. He got back to us so so quickly, and helped with everything we asked for. He was also so kind and considerate - 11/10 for Customer Support! Amazing - thank you so much Marvin and wishing you a Wonderful Christmas and NY! Jen and Ben at IES! :)

Marvin was very helpful and quick to give me a response, when I ran into a problem.

Do not be lured by the great introductory price but they add on additional services despite being told that you do not wish any additional services so the amount charged is not what you signed up for. When you complain they take ages to respond and then tell you that you have to opt out but they will take the service that you did not request off of the next bill. Hence 2 months additional charges required.

Robbie was very professional and helpful made the transition easy and on time

Be very wary about signing to this company. They rang unsolicited and pressure sold me a service I have not received. Due to the speed with which they made me make the agreement, I had no time to read the terms and conditions, which meant that I could be charged a cancellation fee completely disproportionate to the contract. After repeated attempts, they were unable to connect the service for me. In addition to this, despite the fact that they promised to be cheaper than the BT contract I had in place, they then said I would have to pay an extra £1,200 for wifi boosters. I cancelled the contract and submitted a complaint and Subject Access Request which, to date, have not been addressed. They are now taking me to court for £3,593.52 for breach of contract. Just to be clear, no equipment or services have been installed.
Apparently, small or little-known telecom companies like this use aggressive debt recovery processes even if they don't provide what they promised, ignoring complaints and escalating straight to court.
Also, I strongly suspect that they have sold my data to other companies since after their initial contact with me I have been contacted by a card machine company and the salesman who sold me the contract admitted that he had told the card reader company not to contact people before the internet and phone had been installed.

Updated 18/01/2026
This is an update, following the odd response from Connecting Britain to my review, listing the points I am supposed to have omitted. I shall answer them as numbered items below quoting directly from the CB response:
‘You signed the contract through a partner of CB, we did not complete the contract.’
Who is this “partner”? This is the first mention of the initial contact being from a “partner of CB ”. In the now substantial amount of correspondence I have had with Connecting Britain, their “Complaints Department” and their “Legal Department”, this is the first denial of ownership.
2. “once [sic] the contract was signed we completed a verification call before we accepted the order and you agreed that the order was correct.”
I need to verify the telephone recordings and have made two requests for these, but as yet I have had no response from you.
3. ‘at [sic] the point you agreed to upgrade to a longer term contract with us for a discount, are we to assume and the readers of this review that you where[sic]also "pressured" into signing two contracts..... ‘
I would respond if I could work out what this sentence means.
4. “As we tried to instal [sic] your phones, your current broadband had a fire wall our engineers worked to fix this for you.”
Yes the engineer tried - and failed.
5. ‘We tried to instal [sic] the broadband for you and you turned away the engineer. you [sic] then advised us unless we supplies [sic] FREE 6 wifi boosters you would cancel, we could not do this as it was not part of the contract and had never been mentioned before,’
Yes, I did turn away the engineer, but not until after he told me that he had not brought the booster units - I had been asked about my requirements in the initial phone-call (these have been requested but have not been delivered). (The premises have thick walls and require booster units for the broadband to work properly throughout.)
6. ‘at the point you requested to cancel and in accordance with the terms and conditions a term fee invoice was supplied.
What you have omitted here is that you used the details supplied for the direct debit mandate to make an unauthorized withdrawal of said “term fee” of £3,593.52 from my bank. This direct debit mandate had been set up by me in good faith for service payments, at the beginning, when I actually believed I would be getting a service from you. My bank recognised this withdrawal as unauthorised and immediately reversed the payment.
7. ‘A contract singed [sic] is legally binding and you cannot adhere to the terms that suit you.’
Again, it is not clear to me what point you are making here. It does not relate to anything I have said in my review and the tone comes across as petty and combative.

Impecable service from Marvin.
A real breath of fresh air following the nightmares we had with BT to make just the slightest change.
The thing I like the most is you ring Connecting Britain and the operative you speak with is able to sort most things. You're not passed through 5 different departments to the point the call quality has diminished to virtually nothing and you have to start all over again
Well done Connecting Britain, glad we made the move!

Beware of the AI recording service, you are apparently have to opt of the service, otherwise you are charged £15.48 per month +vat even if you never requested it.

So many issues with this company, I’d rather deal with BT, and that’s saying something. The latest underhand tactic this company has adopted is to send out emails asking if you’d like to ‘activate’ a thirty day free trial of an AI Studio for voicemail and telephony greetings, with tiny print at the bottom stating you need to ‘opt out’ otherwise it will be added to your account as a recurring charge automatically. First I knew of it was an invoice! I feel this is extremely bad practice and should be questioned especially if ALL their customers are in the same boat

Marvin was very helpful and extremely quick at coming back to me.
A credit to the company

Great service and easy installation by Technician Cal.

Great support from the team - very helpful and issues were dealt with and rectified quickly

Basically I agreed and signed a contract without checking my existing contract and got caught on the phone, there is no cooling off period with this firm as there is with BT. my wife told someone from connecting Britain that we were in a contract with BT, within half an hour we received an email stating they will be withdrawing the full contract amount from our bank account within 48hr's, this was very stressful. Unfortunately I have been punished by this firm by making a mistake.
Do not sign anything until you check the details.
Never again. There should be a cooling off period by Law.
In the end we had to go ahead with connecting Britain due to the T&C's. They were still taking us to court even though we were going ahead with the order. open reach came out to install what was on the order form, he could not install it, we are now being taken to court for the full contract amount on an order that could not be fulfilled.

They arranged a lease contract for two handsets and a router which cost over £3000. They were supposed to cancel the previous lease agreement but did not do so which meant i was paying two lease agreements. In addition the line rental invoice each month was £35.98 but they have been taking this and an additional £99 out of my bank account with no explanation for the additional payment. I have tried to contact them to find out why but they are ignoring me, I believe that they owe me in excess of £3200 for money taken out of my account for no reason. In any other circumstance this would be called theft.

No word of a lie, the worst company I have ever had to deal with.
Sales staff were great, call centre staff lovely and I feel really sorry for them. (They are in the Philippians and monitor a calls ) the team in the uk do not pick up calls , will not respond to any communication . They present as a large trustworthy company but probably only have 2-3 staff members so you can’t reach them. After waiting on devices to set up a phone system for 6 weeks they are now pursuing us for a contract which has never even started. They are just a money hungry faux company with zero customer service

Following the response detailed below.
Fact - yes my call was terminated after I swore. Only 1 call was terminated due to the lies being told by Jess
Fact - i said I did not need to calm down and Jess did not employ me. We were so dissatisfied with the service and after 6 weeks of no communication I could talk in a raised voice if I wanted too
Fact- I would urge anyone reading these to check their face book profile. . This will only support the problem / claim issues I am making and the comments are not from me
Fact - correct connecting Britain do not get things right. They will not admit that nor apologies and when you ask for a call back it does not come . In fact I was told by Jess they can not always call you back if they are in meetings but waiting for weeks seems like a very long meeting and when you challenge them they will tell you “ you signed a contract and if you wish to cancel due to poor satisfaction “ you will pay

Absolute cowboys !

And yes the ombudsman , trading standards etc have all been contacted

Setup was easy for someone my age!! They’ve even checked up on me since moving to them. Can’t fault them at all and would definitely recommend them to others.

I had some contractual issues with my new phone service that I mentioned in passing, not really expecting much to come of it. To my complete surprise, Jess from Connecting Britain followed up on my comments and went above and beyond to help.
Not only did she resolve all my concerns quickly and efficiently, but she also processed a swift refund with such a cheerful and professional attitude throughout. In an age where customer service often feels impersonal and frustrating, Jess's genuine care and proactive approach was refreshing.
Her exceptional service has genuinely restored my faith in customer service and companies that truly care about their customers. Thank you, Jess - you're a credit to Connecting Britain!
Would absolutely recommend based on this experience alone.