When I called Constellation customer service to inquire if I would be able to get their new, lower rate since I had just signed up for their service less than a month before, the gentleman was very pl... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from... もっと見る
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We were former customers of Constellation and had no issues signing up. We went back to Eversource for a while, but since Constellation's rates were lower, we attempted to sign up again. The process... もっと見る
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The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL t... もっと見る
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企業情報
Serving millions of homes across the U.S.
当該企業による記述
- Constellation Energy is one of America’s most trusted and experienced energy providers, serving millions of homes across the U.S. As a Fortune 200 company (Nasdaq: CEG) and the nation’s largest producer of clean, carbon-free energy, we’re proud to help families power their homes more reliably and sustainably—with a wide range of electricity and natural gas plans designed for flexibility, value, and peace of mind.
- We offer fixed-rate plans to help you avoid seasonal rate hikes, renewable energy options to reduce your carbon footprint, and easy-to-use tools that let you track your usage and savings. Whether you're new to energy choice or switching providers, Constellation makes the process simple and transparent.
- We’re here to make energy choice simple, rewarding, and built around you. If you’re a current or past customer, we’d love to hear about your experience. Share your review here on Trustpilot and help others make informed energy decisions.
- Learn more at www.constellation.com
Constellation
Why Sign Up with Us
Quick and easy signup process
With easy online enrollment, getting started with Constellation takes just a few minutes.
Get rewarded every month
Customers can take advantage of Constellation Rewards, giving you access to exclusive perks, discounts, and savings just for being a customer.
We make switching easier
In select markets, we’ll even cover your cancellation fee when you make the switch—making it easier and more affordable to choose Constellation with confidence.
連絡先
1310 Point Street, 21231, Baltimore, 米国
- 855-465-1244
- constellation.com
Make a Power Move
3.9
ほぼ満足
128件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Constellation からの回答
Hi Shammi, We are very sorry to hear about your customer care experience. We have emailed you for more information about your interaction with our Care team so that we can share it with our Care managers. We appreciate your feedback and hope in the future we can provide the level of service that deserves five stars. Thank you.
Rate Chase
It takes a bit of work to figure rates but I think you folks can save me some money going forward.
2025年10月3日
Constellation からの回答
Hi Greg, We appreciate your feedback about our rates. We do our best to make our sign-up process an effortless experience and will continue to make improvements based on feedback like yours. We do offer a calculator at the top of the plan selection page where you can put in your kWh usage and it will calculate the cost of each rate in the plan's box under the kWh rate. We are looking at other ways to help prospective customers understand each plan and the rates. Thank you for your review, and if you ever need help with anything, please feel free to reach out to us through our Facebook page at: https://www.facebook.com/ConstellationEnergy/. Additional contact options can be found at: https://www.constellation.com/about-us/contact-us.html. Thank you.
Easy
Coming from out of state, everything was straight forward and explained in site. No jumping around to navigate. Put in order and everything was accomplished in no time at all. When we moved in power was on.
2025年12月4日
Nice people to deal with they contact…
Nice people to deal with they contact other carriers to cancel your previous company. Good price on fixed rate for 2 years.
2025年10月7日
Easy to use,great customer service,easy…
Easy to use,great customer service,easy bill payment options
2025年9月30日
I absolutely love being with…
I absolutely love being with Constellation! The customer service is always efficient. The communication is clear and the best part is after an interaction I feel valued as a customer. If you’re not with Constellation, I mean what are you waiting on?!😀
2025年10月14日
Constellation からの回答
Hi Nika - We love to hear that! We appreciate you leaving us this feedback and are happy that you're part of the Constellation family. If you ever need help with anything, please reach out to us through our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or through our Contact Us page at: https://www.constellation.com/about-us/contact-us.html. Thank you!
Constellation Was More Expensive
I received a letter saying that I was being signed up for Constellation energy aggregation without my knowledge. After reading the letter which seemed purposefully confusing with the way they presented their prices and wording, I could see that the Constellation price was higher than what I was currently paying for residential electricity. There was a code to go online and complete an Opt-Out form or an option to mail it in. After finding the correct web page I completed the Opt-Out form online. I do worry about people who may have difficulty reading or comprehending this due to age or illness being charged more for their energy needs because they can’t understand the paperwork or the Opt-Out process.
2025年10月24日
自発的なレビュー
Constellation からの回答
Hello, We appreciate your feedback and apologize for your experience. Your town or city should have sent you a communication letting you know that they elected to participate in the gov agg program and what next steps you needed to take to participate or not. If you did not receive this communication, we suggest reaching out to your local leaders to let them know. Thank you.
customer service not helpful
customer service not helpful, same "canned" message every time I speak to them.
2025年8月26日
Constellation からの回答
Hello, We are very sorry to hear about your experience with our customer care team. We have sent you an email associated with this review requesting additional information. If you could please respond to that email, we will be happy to share that with our customer care managers. Thank you.
No information after signing up
Once i signed up, I never received a welcome package or account number. This happened for 4 different homes that I signed up for service. I had to use the online chat feature to get the account numbers. Also, had a terrible experience with their "identity verification" process.
2025年10月2日
Constellation からの回答
Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.
Have yet to receive account information…
Have yet to receive account information since activation of service
2025年8月24日
Constellation からの回答
Hi Anita, We are sorry to hear you have not received your welcome packet yet. You should have received it when your service started at your address. If it has not started yet, you will receive it when the transfer or switch is complete. You can check your status at: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. If your enrollment is complete and service has started and you still have not received your welcome packet, please respond to the email we sent you with the requested additional information and our customer care team will reach out to you. Thank you for your feedback.
Easy transition to Constellation
Transition to Constellation could not be easier or smoother
2025年10月6日
I’ve had no communication or updates…
I’ve had no communication or updates form your company after signing up. I continue to receive bills from my prior provider at a significantly higher price now that my contact has expired and I still don’t know if you actually set up my account or just lost my order.
2025年8月25日
Constellation からの回答
Hi Roman,
We're very sorry to hear about your recent experience and that you have not heard anything from Constellation after signing up with us.
Based on where you live, it may take up to 2 billing cycles for your request to be processed and approved by your local utility company.
We sent you an email to the address associated with your review requesting additional contact information. If you can please respond to that, we can have our customer care team look into this for you and have a member reach out to you.
Thank you,
Constellation
Happy Camper...
For so many years, since I transferred my service to Constellation Energy, I like their energy rate. They have the cheapest rate compared to my previous providers. Their customer care service is very helpful and easy to talk to. They will try their best to solve my concerns or issues.
2025年7月16日
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