Outstanding from start to finish, the company ensured we were advised on every part of the process , each specific works was organised with us in the loop . The quality of the workmanship... ãã£ãšèŠã
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A small cut in our roof has been exposed during the severe rain we have suffered. Our concerns were instantly recognised and CES immediately actioned this. This morning the scaffolding team of Lee E... ãã£ãšèŠã
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My 85yr old mother has had a problems with her boiler since November 2025. There has been 7 different engineers out trying to repair the problem. Last engineer called on Monday 5th January, today on... ãã£ãšèŠã
Had a great experience with this company, as soon as we were accepted the work was completed so quickly. A heat pump engineer from Manchester called Chris made sure everything was perfect before they... ãã£ãšèŠã
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We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK. We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
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Following on from my review last week
Following on from my review last week, an engineer came on Monday as arranged and he actually knew what he was doing. Well done Mohamed! 5 stars!
As far as 'reaching out' by email to CES so that they can speak to me and work out a plan to resolve the ongoing issues promptly, I am still waiting! I had a call on Monday morning to arrange an engineer to come and sort the heating out, but we already had an appointment which was fulfilled. What about the issue with the extractor fans? Where is the plan for resolving that issue? And so it continues.
2025幎12æ15æ¥
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Consumer Energy Solutions ããã®åç
Thank you for sharing your feedback and for the kind words regarding Mohamedâs visit; we are pleased to hear his expertise met your expectations.
Regarding the outstanding matters, we would like to ensure these are addressed as quickly as possible. Please contact our team directly at info@ces-limited.com so we can review your case and provide an updated plan for the remaining works.
Consumer Energy Solutions
extremely poor and distressing.
My experience with Consumer Energy Solutions has been extremely poor and distressing.
The workmanship under their grant-aided ECO scheme was substandard. What was meant to be a two-week job turned into six months of repeated visits, ongoing disruption, and damage to my home. CES had to be called back multiple times to correct their own faulty work and repair issues arising from it.
I also experienced items going missing from my property, which was extremely upsetting and unacceptable.
More recently, I was left without heating in freezing conditions. I was told an engineer was on his way and waited in all day. When I called to check, I was told the engineer was stuck in traffic. Several hours later, when I eventually managed to get through again, I was told that this was not the case and that they had not been able to reach the engineer at all. No one arrived and no clear explanation was given.
During this time there was also water penetration into an electrical appliance, which is a serious safety concern, yet no urgent response was provided.
The inconsistent information, missed appointments, lack of communication, and failure to act promptly on serious and potentially dangerous issues shows a disregard for customers and their safety. Based on my experience, I cannot recommend Consumer Energy Solutions.
2025幎12æ18æ¥
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Consumer Energy Solutions ããã®åç
Thank you for taking the time to leave your review, Wendy.
Weâre sorry to read how distressed you feel about your experience. We understand that you are currently in contact with our aftercare team, who are reviewing the matters youâve raised and working with you directly to progress them.
Consumer Energy Solutions delivers grant-funded installations in line with scheme requirements and operates structured processes to review any concerns raised, including those relating to workmanship, safety, and access. Where issues are reported, they are assessed through the appropriate channels so they can be managed in line with regulatory and compliance frameworks.
We note your comments regarding communication and attendance. These points have been shared internally as part of our ongoing review of customer contact and aftercare coordination.
As you are already engaging with our aftercare team, they remain the best point of contact to ensure the issues youâve raised are reviewed and progressed accordingly.
Kind regards,
Consumer Energy Solutions
It's going to be cold this Christmas thanks to CES!
The install might have been ok, but the after service care leaves a lot to be desired!
Having bought a property with an install by CES which is under 2yrs old, we've been without heating for almost 3 weeks now.
I have a 1yr old and a 3yr old and have had 3 engineers visit, all of them have been very nice but none have left us a working heating system! Looks like we're going to be cold this Christmas thanks to CES!!!
Update: I've been contacting the after care team daily! 4th engineer visit today and still no heating, new part needs to be ordered. I dont see how inheriting a system < 2yrs old has anything to do with trouble shooting an issue...
2025幎12æ1æ¥
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Consumer Energy Solutions ããã®åç
Thank you for your review. Weâre sorry to hear about the disruption youâve experienced and understand how worrying it is to be without heating, particularly with young children in the household.
While the installation is under two years old, resolving follow-on issues can sometimes require multiple visits to diagnose and address the root cause, especially where systems are inherited following a property purchase. Weâre pleased to hear that the engineers who attended were professional and courteous.
We appreciate how frustrating this situation has been and would encourage you to contact our aftercare team directly so the matter can be reviewed and progressed as a priority.
Kind regards,
Consumer Energy Solutions
Avoid! âŠ
Nobody cares and they leave your house in an absolute mess. Avoid Consumer energy solutions at all costs. You have been warned. I could write pages and pages and pages of reasons to avoid but the stress of reliving it is too much.
2025幎12æ16æ¥
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Consumer Energy Solutions ããã®åç
Thank you for taking the time to leave a review. Weâre sorry to read that you feel so strongly about your experience.
We take feedback of this nature seriously and would welcome the opportunity to better understand the specific issues you encountered, as this review does not give us sufficient detail to investigate or respond meaningfully. Consumer Energy Solutions works with multiple teams and contractors, and concerns are best addressed when raised directly so they can be reviewed and, where appropriate, resolved.
If you would be willing to contact our aftercare team with further information, we would be happy to look into the matters youâve described.
Kind regards,
Consumer Energy Solutions
Loft insulation
Nathan and Dean were great at repairing our loft insulation. Job done well and good communication. Thanks!
2025幎12æ16æ¥
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Consumer Energy Solutions ããã®åç
Thank you for your review, Molly. Weâre really pleased to hear Nathan and Dean did a great job repairing your loft insulation and kept you well informed throughout. Weâll be sure to pass on your thanks to them.
Kind regards,
Consumer Energy Solutions
Lack of clarity across the board
Lack of clarity across the board, from initial surveys to completion of the various aspects of the instalation, plans were changed without any warnings; You think you are getting one thing and they deliver something else.
Time from getting grant approval to the various surveys to starting work took 5 months and I had to chase and follow this up as CES were not forthcoming.
All departments work individually with no one or department in overall control. Attic insulation was fitted then ripped up so the plumbers could fit radiators and pipework and not replaced where it should have been. You raise a query and it takes weeks to get an answer if they can be bothered or they say they will contact you and they don't. They have 1 number and it can take on average 20 minutes to get a response.
I had a full grant for solar panels, air source heat pump, new radiators, loft and cavity wall insulation and inverter, and I paid for 3xbatteries (total 17.8kwh)
I would not consider using this company again.
2025幎12æ2æ¥
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Consumer Energy Solutions ããã®åç
Thank you for taking the time to share your feedback. Weâre sorry to hear that your experience did not meet your expectations and appreciate you outlining your concerns in such detail.
We understand how important clear communication and consistency are on projects involving multiple measures, surveys, and installation stages. While project plans can sometimes evolve as surveys and technical requirements are finalised, we recognise that this can be frustrating if the reasons for changes are not clearly understood at the time.
The timescales you reference, from grant approval through surveys to installation, can be influenced by a number of external and logistical factors, including survey availability, compliance requirements, and coordination across different installation elements. We appreciate your patience during this process.
We note your comments regarding communication between departments and response times. Your feedback has been shared internally so that we can review how information is relayed and how customer queries are managed, with the aim of improving clarity and the overall customer experience.
Thank you again for providing your perspective. Weâre sorry that, overall, your experience led you to feel you would not choose to use us again.
Kind regards,
Consumer Energy Solutions
Mark and Nigel snagging the system
Mark and Nigel had an appointment with us to do some snagging details after a ASHP and insulation installation. They turned up on time, very professional and competent. Sorted all the jobs and their list, and were happy to discuss and sort any other issues. Top guys.
2025幎12æ15æ¥
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Consumer Energy Solutions ããã®åç
Thank you for leaving a review, Alistair. Weâre really pleased to hear Mark and Nigel arrived on time and carried out the snagging work professionally and thoroughly. Itâs great to know they completed everything on the list and took the time to discuss and resolve any additional concerns too. Weâll be sure to pass on your comments to them.
Kind regards,
Consumer Energy Solutions
14 months of grief and stress!
My congratulations to Richard and Craig; two very knowledgeable, professional and expert engineers! They identified my ongoing problemâs quickly last Thursday and Friday! And definitely have sorted them! Firstly, they identified the Heat Pump did not work from the day it was installed on 7th October 2024; as the pump was broken. Secondly, this in turn had affected the workings of the new Worcester boiler. In short it hasnât ever worked properly! (They also fitted a Buffer Vessel which they reassured me was necessary as the whole system hadnât worked since it was installed?). Over the next two months several teams still fiddled with the wrongly fitted electrics, pipes round the wrong way, leaks, constant loss of pressure and 24/7 with the boiler constantly âsimmeringâ? Which consequently uplifted my normal monthly energy bill by £45? After more âfiddlingâ by contractors I decided to switch the whole system off on the 1st December 2024. Despite me complaining via emails that as a vulnerable person the house was very cold and uncomfortable the CSE response has been slow? Thereâs still outstanding problems to be addressed. This has been a stressful 14 months with no heat. At 76, getting over major cancer I am classed as being âA vulnerable adult with protected characteristicsâ. Because of the astute proven skills of Richard and Craig my heating is back on!!! The house is drying out and Iâm feeling ânormalâ.
2025幎12æ15æ¥
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Consumer Energy Solutions ããã®åç
Thank you for taking the time to share such a detailed review. We are genuinely sorry to read about the prolonged stress, discomfort, and uncertainty you have experienced over the past 14 months. This is clearly not the level of service we aim to provide, particularly given your circumstances.
We are very pleased to hear that Richard and Craig were able to identify the root causes of the issues and restore your heating. They are both highly experienced engineers, and your feedback recognising their professionalism, expertise, and persistence has been shared with them and the wider team.
That said, we fully acknowledge that the length of time it took to resolve these faults, the repeated visits, and the impact on your comfort and energy costs are unacceptable. We also recognise how distressing this situation has been, especially given that you are a vulnerable customer. We sincerely apologise for the delay in resolving matters and for the additional stress this caused.
Your feedback has been escalated internally so that we can review what went wrong, learn from it, and ensure improvements are made to prevent similar experiences for other customers in the future. We are also aware that there are still outstanding items to address and will ensure these are followed up and resolved as a priority.
Thank you again for bringing this to our attention and for acknowledging the positive difference Richard and Craig were able to make. We are very glad to hear that your heating is now back on, your home is drying out, and you are beginning to feel more comfortable again.
Kind regards,
Consumer Energy Solutions
Jack and Dyton a credit to the organisation
Jack Lewis and Dyton Beazley have been amazing, they are very friendly and helpful and have ensured that the job to fit air vents has been done to a high standard. It has been a pleasure to have them working in our home and they are a credit to the organisation
2025幎12æ15æ¥
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Consumer Energy Solutions ããã®åç
Dear Customer,
Thank you for sharing your kind words. Weâre delighted to hear that Jack Lewis and Dyton Beazley provided such friendly and helpful service, and that the air vent installation was completed to a high standard. Itâs wonderful to know their professionalism made it a pleasure to have them working in your home.
We truly appreciate your feedback and will ensure Jack and Dyton are recognized for being a credit to the organisation.
Best regards,
Consumer Energy Solutions
Absolutely rubbish.
Absolutely rubbish.
Surveyor, Jordan Boyle, showed up late on 1/12/2025. Damaged my staircase and wall, all stained heavily with black marks. He took pictures and promised to get a deep clean service asap the next day.
I have had no response from them since then. It has been 15 full days to today's date: 15/12/2025.
They have a compliant and after care teams but I am not allowed to talk to them! They give you an email and that is it. No communication nothing.
For 15 days and counting, I see the damaged walls and staircase.
They only care about doing your survey and I have received many calls to book the survey but now not a single call back.
I am taking legal actions as a consumer I have rights.
2025幎12æ1æ¥
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Consumer Energy Solutions ããã®åç
Thank you for taking the time to share your feedback. We understand the concerns you have raised and appreciate you bringing them to our attention. We have previously directed you to get in touch with us at info@ces-limited.com, and we encourage you to reach out there so that our team can assist you directly.
We take all customer communications seriously and want to ensure that any matters are handled through the appropriate channels. Please contact us at the email provided so we can review your case and provide the necessary support.
Best regards,
Consumer Energy Solutions
Dean and Cameron did the install in ourâŠ
Dean and Cameron did the install in our property they were very friendly and helpful explain everything that needed to be done. Went above and beyond arrived on time and worked hard during the time we had them as the install over run on the house due to the property being very old. They were very clean workers and always cleaned up after themselves each day. Canât fault them ð
2025幎11æ21æ¥
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Consumer Energy Solutions ããã®åç
Dear Kim,
Thank you so much for sharing your experience! Weâre delighted to hear that Dean and Cameron provided such friendly, helpful service and went above and beyond during your installation. Itâs great to know they explained everything clearly, worked hard despite the challenges, and kept your home clean throughout the process.
We truly appreciate your kind words and will make sure Dean and Cameron receive the recognition they deserve. Your feedback means a lot to us.
If you ever need any further assistance, please donât hesitate to reach out to us at info@ces-limited.com.
Sincerely,
Consumer Energy Solutions
Lack of communication
Lack of communication, don't answer the telephone, and still not come to connect our battery
2025幎12æ12æ¥
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Consumer Energy Solutions ããã®åç
Hi Alison, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the delay in connecting your battery. We understand how frustrating this must be and regret that your calls have gone unanswered.
Please know that your experience is important to us, and we are committed to resolving this issue promptly. If you could contact us directly at [insert best contact method], we will make sure your battery connection is scheduled without further delay.
We appreciate your patience and the opportunity to improve our service.
Consumer Energy Solutions
Brilliant Job!
Thanks to Hayden Tidswell and Chris Truscott of the IWI Team for the brilliant job of installing or internal insulation. They were punctual, courteous, considerate, polite and the whole job was professional and tidy.
2025幎12æ11æ¥
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Consumer Energy Solutions ããã®åç
Dear Morse,
Thank you for your brilliant review. Weâre really pleased to hear how happy you are with the internal insulation work carried out by Hayden Tidswell and Chris Truscott.
Itâs great to know they were punctual, courteous, and considerate, and that the work was completed to a high professional standard while being kept tidy throughout. Weâll be sure to pass on your kind feedback to both of them â it will mean a lot.
Kind regards,
Consumer Energy Solutions
Steven Morgan and David Cleeves
Steven Morgan and David Cleeves. The two plasterers who came to complete the work post the insulation of the house were the epitomy of professionalism. The standard of their work was of the highest quality. Their politeness and 'can do' attitude was beyond the pale. I cannot recommend them highly enough and have nothing but gratitude towards them for making a potentially disruptive time a much more bearable experience
2025幎12æ12æ¥
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Consumer Energy Solutions ããã®åç
Dear Netty,
Thank you so much for taking the time to leave such a thoughtful review. Weâre delighted to hear how pleased you were with the work carried out by Steven Morgan and David Cleeves.
Itâs wonderful to know that their professionalism, positive attitude, and high standard of workmanship helped make what can be a disruptive process far more manageable. Feedback like yours really highlights the pride our teams take in their work.
Weâll be sure to pass your kind words on to Steven and David â theyâll be incredibly grateful for the recognition.
Kind regards,
Consumer Energy Solutions
Gareth Moore total legend cannotâŠ
Gareth Moore total legend cannot recommend enough fantastic job done
2025幎12æ11æ¥
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Consumer Energy Solutions ããã®åç
Dear Richard,
Thank you for your brilliant review. Weâre so pleased to hear such fantastic feedback about Gareth â âtotal legendâ says it all!
Weâll be sure to pass your comments on to him, as heâll be delighted to know his work made such a positive impact. Thank you for taking the time to recommend him so highly.
Kind regards,
Consumer Energy Solutions
The heating engineers and the insulation guys
Anthony, Jay and Alex were very professional and focussed in their work. They were friendly and polite and did a great job.
Likewise Josh and Smithy, the guys doing the insulation were professional and friendly. They did a great job creating the curved walls around some of the historic features of our property.
2025幎12æ11æ¥
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Consumer Energy Solutions ããã®åç
Dear Geoff,
Thank you for your fantastic review. Weâre delighted to hear that both our heating engineers â Anthony, Jay and Alex â and our insulation team â Josh and Smithy â made such a positive impression during their time at your property.
Itâs wonderful to know the teams were professional, polite, and focused on delivering high-quality work. Weâre especially pleased that Josh and Smithy were able to work so carefully around the historic features of your home and achieve a finish youâre happy with.
We truly appreciate your feedback and will make sure your comments are passed on to the teams â theyâll be thrilled to hear it.
Kind regards,
Consumer Energy Solutions
Marlene
Excellent service from Gethin and Osian today. Gethin was so kind, polite and helpful he explained how the system worked and answered all my questions.
2025幎12æ10æ¥
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Consumer Energy Solutions ããã®åç
Dear Marlene,
Thank you for your lovely review. Weâre delighted to hear that Gethin and Osian provided such excellent service during their visit. Itâs great to know that Gethin took the time to explain the system clearly and made you feel fully supported throughout.
Your kind words mean a lot, and weâll be sure to pass them on to both engineers.
Kind regards,
Consumer Energy Solutions
Joshua ruck âŠ
Joshua ruck from the solar shop department has been really helpful nothing has been too much trouble he has helped when things didn't go to plan even if it wasn't his department a very plesent and helpful person who is a credit to the company thank you joshua
2025幎12æ10æ¥
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Consumer Energy Solutions ããã®åç
Thank you so much for your kind review. Weâre delighted to hear how helpful Joshua has been throughout your experience. He always goes above and beyond for our customers, so itâs wonderful to see his efforts recognised â even stepping in to assist with matters outside his department.
Weâll be sure to pass your feedback on to him; heâll be thrilled to know he made such a positive impression.
Thank you again for taking the time to share your experience.
Kind regards,
Consumer Energy Solutions / CES Solar Shop
Gareth Moore has done a brilliant jobâŠ
Gareth Moore has done a brilliant job getting our heat pump working.rewired to make good . Very polite and tidy.Explained thoroughly about timers etc
2025幎12æ9æ¥
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Consumer Energy Solutions ããã®åç
Dear Paul,
Thank you for your kind feedback. Weâre delighted to hear that Gareth was able to get your heat pump working smoothly and carried out the rewiring to a high standard. Itâs great to know his polite manner, tidy approach, and clear explanations about the timers made the process straightforward for you.
We truly appreciate your comments and will ensure Gareth is recognized for his excellent work.
Best regards,
Consumer Energy Solutions
We had two very nice lads luke and rhysâŠ
We had two very nice lads luke and rhys who fitted 8 panels to the roof they worked in the pouring rain they are a credit to the company thanks
2025幎12æ9æ¥
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Consumer Energy Solutions ããã®åç
Thank you for sharing your feedback. Weâre delighted to hear that Luke and Rhys made such a positive impression while fitting your roof panels. Their dedication to working through challenging weather conditions and maintaining professionalism is truly commendable, and weâre proud to have them represent our company.
We greatly appreciate your kind words and will ensure Luke and Rhys are recognized for their excellent work.
Best regards,
Consumer Energy Solutions
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